TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from so easy to use wonderful product, can't wait until next year to use this again. good job!
Date published: 2021-10-16
Rated 5 out of 5 by from I feel like a Tax Expert I love TurboTax. I am able to E-File from anywhere at anytime of day it is the best thing ever! I will remain a true loyal customer 6 years and counting. Thank you for the easy step by step guide.
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is a great software tool and CPA advisors TurboTax is a comprehensive solution to tax filings, great resource! - John was excellent stepping in as manager and CPA role
Date published: 2021-10-16
Rated 5 out of 5 by from Awesome Great experience. Thanks so much for all of the help.
Date published: 2021-10-16
Rated 5 out of 5 by from turbotax very thorough and easy to follow. helpful questions and directions.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Rocks It Yet Again The questions are organized in an order that makes sense, and I found that I used the topical FAQ feature often to answer my questions. I really like how you can research each topic as it comes up in the Q&A for the return. And when I had a specific, detailed and complex question, James on the Live Help Chat desk stuck it out with me and together we wrestled my issue to it's resolution, allowing me to file on time (just in time!).
Date published: 2021-10-16
Rated 4 out of 5 by from Good program I've used TurboTax for years and years. It is still a great tool. The Authenticator subroutine for the 2020 tax year has a problem with newer pcs. It kept locking up and stopped the sub-window display. You could go back and change the PC display resolution setting, but it would only go one additional step at a time requiring you to repeat changing the display resolution setting (to no particular value, it just needed to go thru the process of changing.) Anyway, hopefully they will get it figured out or contact me for additional details. There were no problems with it working on my older computer (about 10 years old). Both computer had Windows 10. The "call an expert" (Edith) was extremely helpful and stayed with me as I found the work around of using my older computer. Kudos to her.
Date published: 2021-10-16
Rated 1 out of 5 by from go with HR BLOCK or use an accountant normally very pleased with turbo tax software , However as the most expensive offering it provides the least results. first and foremost you cant efile NC taxes, so it is half useless. second the update feature locks up and forced to manually update or serch the forums for answers....you can do better intuit
Date published: 2021-10-16
Rated 1 out of 5 by from TURBO TAX IS THE WORSE SOFTWARE/PROGRAM EVER I was late E-FILING my extension taxes by 15 minutes because the system wouldn't let me go past that form 2010 or whatever it is when you underpay taxes. I even selected the option to 'mail' my taxes but it wouldn't let me get past that screen where you have to itemize each deduction during the quarterly periods. I HATED IT and it help me up! I underpaid by only a few hundred dollars and I somehow end up owing way more than that. I am never using Turbo Tax again!!!
Date published: 2021-10-16
Rated 1 out of 5 by from Terrible user experience. But they have my history Terrible user experience! confusing explanations! when you pay for the accountant online live help, it takes multiple errors and issues to finally chat with a person, and when you do, they may be experience accountants, but they don't necessarily know how the turbo tax software user experience correlates. only buy this software if you have lots and lots of extra time on your hands to do your own research or really can't afford an accountant! and after all the money i spent for all the extra perks and help on turbo tax, when i thought i was done, there were still so many extra steps to go through and extra charges that they wanted to charge me, the process may have actually caused be to literally file my taxes past the deadline, literally by one minute. What a gigantic waste of time and money. I have only kept using this software for the past consecutive years because i assumed that it saved me time and effort due to it's historical records....this has been so stressful and I literally was only down to the wire due to my confusion as a result of this unclear UI on this turbo tax software.So stressed and frustrated if my return ends up late by a minute due to this turbo tax software process.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 2086
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from so easy to use wonderful product, can't wait until next year to use this again. good job!
Date published: 2021-10-16
Rated 5 out of 5 by from I feel like a Tax Expert I love TurboTax. I am able to E-File from anywhere at anytime of day it is the best thing ever! I will remain a true loyal customer 6 years and counting. Thank you for the easy step by step guide.
Date published: 2021-10-16
Rated 5 out of 5 by from TurboTax is a great software tool and CPA advisors TurboTax is a comprehensive solution to tax filings, great resource! - John was excellent stepping in as manager and CPA role
Date published: 2021-10-16
Rated 5 out of 5 by from Awesome Great experience. Thanks so much for all of the help.
Date published: 2021-10-16
Rated 5 out of 5 by from turbotax very thorough and easy to follow. helpful questions and directions.
Date published: 2021-10-16
Rated 5 out of 5 by from Turbo Tax Rocks It Yet Again The questions are organized in an order that makes sense, and I found that I used the topical FAQ feature often to answer my questions. I really like how you can research each topic as it comes up in the Q&A for the return. And when I had a specific, detailed and complex question, James on the Live Help Chat desk stuck it out with me and together we wrestled my issue to it's resolution, allowing me to file on time (just in time!).
Date published: 2021-10-16
Rated 4 out of 5 by from Good program I've used TurboTax for years and years. It is still a great tool. The Authenticator subroutine for the 2020 tax year has a problem with newer pcs. It kept locking up and stopped the sub-window display. You could go back and change the PC display resolution setting, but it would only go one additional step at a time requiring you to repeat changing the display resolution setting (to no particular value, it just needed to go thru the process of changing.) Anyway, hopefully they will get it figured out or contact me for additional details. There were no problems with it working on my older computer (about 10 years old). Both computer had Windows 10. The "call an expert" (Edith) was extremely helpful and stayed with me as I found the work around of using my older computer. Kudos to her.
Date published: 2021-10-16
Rated 1 out of 5 by from go with HR BLOCK or use an accountant normally very pleased with turbo tax software , However as the most expensive offering it provides the least results. first and foremost you cant efile NC taxes, so it is half useless. second the update feature locks up and forced to manually update or serch the forums for answers....you can do better intuit
Date published: 2021-10-16
Rated 1 out of 5 by from TURBO TAX IS THE WORSE SOFTWARE/PROGRAM EVER I was late E-FILING my extension taxes by 15 minutes because the system wouldn't let me go past that form 2010 or whatever it is when you underpay taxes. I even selected the option to 'mail' my taxes but it wouldn't let me get past that screen where you have to itemize each deduction during the quarterly periods. I HATED IT and it help me up! I underpaid by only a few hundred dollars and I somehow end up owing way more than that. I am never using Turbo Tax again!!!
Date published: 2021-10-16
Rated 1 out of 5 by from Terrible user experience. But they have my history Terrible user experience! confusing explanations! when you pay for the accountant online live help, it takes multiple errors and issues to finally chat with a person, and when you do, they may be experience accountants, but they don't necessarily know how the turbo tax software user experience correlates. only buy this software if you have lots and lots of extra time on your hands to do your own research or really can't afford an accountant! and after all the money i spent for all the extra perks and help on turbo tax, when i thought i was done, there were still so many extra steps to go through and extra charges that they wanted to charge me, the process may have actually caused be to literally file my taxes past the deadline, literally by one minute. What a gigantic waste of time and money. I have only kept using this software for the past consecutive years because i assumed that it saved me time and effort due to it's historical records....this has been so stressful and I literally was only down to the wire due to my confusion as a result of this unclear UI on this turbo tax software.So stressed and frustrated if my return ends up late by a minute due to this turbo tax software process.
Date published: 2021-10-16
All TurboTax® Offerings Reviews - Page 2086