TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Easy to work with Very user friendly even for a person like me that’s not very computer savy.
Date published: 2021-04-30
Rated 5 out of 5 by from Great Experience I used Turbo Tax Live this year and couldn't be happier. My expert Lloyd walked me through step by step and was always available for questions.
Date published: 2021-04-30
Rated 5 out of 5 by from Awesome It was my first time, easy to navigate and able to complete within 30 min.
Date published: 2021-04-30
Rated 5 out of 5 by from turbo tax was fast and easy turbo tax walks you through the process with ease, help boxes are a plus
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo tax was great This was a very easy process and was quick and efficient
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was easy to understand TurboTax to all the guess work out of doing my taxes. This was the first time filing on my own. I usually go to HRblock. It was so easy I helped a friend with her tax return using TurboTax.
Date published: 2021-04-30
Rated 4 out of 5 by from Needs some refinement Jerry was great, and the concept is great however the web interface experience needs work. The check out process was not intuitive. It made me think I was still filing when in fact there are more steps. There were other things in the web interface / instructions etc that didn't match what my expert was telling me about the process causing confusion and second guessing. I should still be able to see my return in progress. (need more visibility and transparency in the web interface. Why can't i see my previous returns ? Jerry had to send them to me. Why can't i see my previous account info ? I should have most of what I had in the past even though I am using a different service. As a premium I should have everything I had before + the added service of Jerry
Date published: 2021-04-30
Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2086
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Easy to work with Very user friendly even for a person like me that’s not very computer savy.
Date published: 2021-04-30
Rated 5 out of 5 by from Great Experience I used Turbo Tax Live this year and couldn't be happier. My expert Lloyd walked me through step by step and was always available for questions.
Date published: 2021-04-30
Rated 5 out of 5 by from Awesome It was my first time, easy to navigate and able to complete within 30 min.
Date published: 2021-04-30
Rated 5 out of 5 by from turbo tax was fast and easy turbo tax walks you through the process with ease, help boxes are a plus
Date published: 2021-04-30
Rated 5 out of 5 by from Turbo tax was great This was a very easy process and was quick and efficient
Date published: 2021-04-30
Rated 5 out of 5 by from TurboTax was easy to understand TurboTax to all the guess work out of doing my taxes. This was the first time filing on my own. I usually go to HRblock. It was so easy I helped a friend with her tax return using TurboTax.
Date published: 2021-04-30
Rated 4 out of 5 by from Needs some refinement Jerry was great, and the concept is great however the web interface experience needs work. The check out process was not intuitive. It made me think I was still filing when in fact there are more steps. There were other things in the web interface / instructions etc that didn't match what my expert was telling me about the process causing confusion and second guessing. I should still be able to see my return in progress. (need more visibility and transparency in the web interface. Why can't i see my previous returns ? Jerry had to send them to me. Why can't i see my previous account info ? I should have most of what I had in the past even though I am using a different service. As a premium I should have everything I had before + the added service of Jerry
Date published: 2021-04-30
Rated 4 out of 5 by from Very thorough but watch timelines My first expert was very communicative. He answered all my questions and covered every base. However, for some reason, he deleted my return because I didn't respond within two weeks. The return was done, so I'm not sure what the rush was. Additionally, everything was completed. I was waiting to have the money to pay for it. There was no mention of these timelines prior. After going through quite a few customer service agents who had no idea what was happening, and told me I messed something up, I was assigned to my next expert. She was very apologetic and finished my return in record time. My only other issue was that I was assigned an agent in a different state. He had to ask some questions about state taxes, Personal property, etc. I would have felt a bit more comfortable with someone who was already aware of these.
Date published: 2021-04-30
Rated 2 out of 5 by from TurboTax fails in the electronic filing option I tried several times to electronically file my federal and NC state return unsuccessfully. The error message was IND-031-04 - The primary taxpayer's AGI or Self-select PIN from last year does not match IRS records. However, this was incorrect. So, I had to pay to mail the federal and NC state return...and the attempted electronically filing for NC state return debited my credit card, $25, which was not returned to me.
Date published: 2021-04-30
Rated 5 out of 5 by from Quick, Easy, Thorough Filing my taxes with TurboTax was very easy it was completed very quickly and I feel their program is very thorough in finding all my deductions and making sure I don't make any mistakes
Date published: 2021-04-30
All TurboTax® Offerings Reviews - Page 2086