TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Natalya was patient and seemed to understand my tax situation. She asked for expertise from her associates.
Date published: 2021-05-01
Rated 5 out of 5 by from Amazed how easy! Such a quick and easy process. Done in less than 30 minutes.
Date published: 2021-05-01
Rated 5 out of 5 by from Awesome Please allow us to move back and forth from Live to self edits... we had to redo as our Live expert couldn't file our previous year amendment for us - we had to do it ourselves
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo tax Was great until my returns were rejected. I had to go over everything again.
Date published: 2021-05-01
Rated 5 out of 5 by from 2nd year even better just do it its super fast and easy you wont regret it
Date published: 2021-05-01
Rated 4 out of 5 by from Good NLD1947job Turbo Tax Overall good experience. Sometimes a little complicated.
Date published: 2021-05-01
Rated 5 out of 5 by from Catherine was great I couldn't navigate on my own because I didn't understand some of the questions. Catherine helped a lot
Date published: 2021-05-01
Rated 3 out of 5 by from Love the survive, not the hidden fees I don't appreciate having the processor fee hidden until I am trying to submit and discovering that when advertised the price was $60 for the service I was told I needed with my various forms. If I had known about the additional $40 fee I would have always planned on mailing, but I am unable to print anything out at this time. Please be more upfront.
Date published: 2021-05-01
Rated 1 out of 5 by from Worst experience with TurboTax of all time! Lowe4Pros was nice enough to give new pros a $100 credit towards TT online. Unfortunately it was terrible using the online version with no option to view forms. The "help desk" spent hours going in circle because the program is all GUI so you can't actually go to a form and fix there system. It forced me to take a credit that would normally be a good thing, but not being able to take the earnings deduction forced me to contribute more to a traditional IRA instead of my ROTH. The energy tax credit is not supported, so my choice was give up the $300 or start the tax input all over with another program. Also, not only is online more expensive than the CD or download versions , it also it doesn't include the state. Get this the tech trying to help me told me it did include state when we had discussed the refund. Recap: no energy tax credit($300), force to reduce income with a traditional IRA so I'll pay a bunch of tax on that in the future, it wouldn't let me select the education fee instead of the credit, it wasted tons of time calling to try to figure out why certain credits were not applying. Probably wasted 30 hours on the phone and maybe $500 in future taxes/lost credits/online added charges! NEVER AGAIN
Date published: 2021-05-01
Rated 1 out of 5 by from Turbo Tax is awful Absolutely impossible to find form 4868 to ask for an extension. On line instructions are not for the Deluxe version. API is clunky and awful
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2081
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax Natalya was patient and seemed to understand my tax situation. She asked for expertise from her associates.
Date published: 2021-05-01
Rated 5 out of 5 by from Amazed how easy! Such a quick and easy process. Done in less than 30 minutes.
Date published: 2021-05-01
Rated 5 out of 5 by from Awesome Please allow us to move back and forth from Live to self edits... we had to redo as our Live expert couldn't file our previous year amendment for us - we had to do it ourselves
Date published: 2021-05-01
Rated 4 out of 5 by from Turbo tax Was great until my returns were rejected. I had to go over everything again.
Date published: 2021-05-01
Rated 5 out of 5 by from 2nd year even better just do it its super fast and easy you wont regret it
Date published: 2021-05-01
Rated 4 out of 5 by from Good NLD1947job Turbo Tax Overall good experience. Sometimes a little complicated.
Date published: 2021-05-01
Rated 5 out of 5 by from Catherine was great I couldn't navigate on my own because I didn't understand some of the questions. Catherine helped a lot
Date published: 2021-05-01
Rated 3 out of 5 by from Love the survive, not the hidden fees I don't appreciate having the processor fee hidden until I am trying to submit and discovering that when advertised the price was $60 for the service I was told I needed with my various forms. If I had known about the additional $40 fee I would have always planned on mailing, but I am unable to print anything out at this time. Please be more upfront.
Date published: 2021-05-01
Rated 1 out of 5 by from Worst experience with TurboTax of all time! Lowe4Pros was nice enough to give new pros a $100 credit towards TT online. Unfortunately it was terrible using the online version with no option to view forms. The "help desk" spent hours going in circle because the program is all GUI so you can't actually go to a form and fix there system. It forced me to take a credit that would normally be a good thing, but not being able to take the earnings deduction forced me to contribute more to a traditional IRA instead of my ROTH. The energy tax credit is not supported, so my choice was give up the $300 or start the tax input all over with another program. Also, not only is online more expensive than the CD or download versions , it also it doesn't include the state. Get this the tech trying to help me told me it did include state when we had discussed the refund. Recap: no energy tax credit($300), force to reduce income with a traditional IRA so I'll pay a bunch of tax on that in the future, it wouldn't let me select the education fee instead of the credit, it wasted tons of time calling to try to figure out why certain credits were not applying. Probably wasted 30 hours on the phone and maybe $500 in future taxes/lost credits/online added charges! NEVER AGAIN
Date published: 2021-05-01
Rated 1 out of 5 by from Turbo Tax is awful Absolutely impossible to find form 4868 to ask for an extension. On line instructions are not for the Deluxe version. API is clunky and awful
Date published: 2021-05-01
All TurboTax® Offerings Reviews - Page 2081