TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Good Went smooth except for issue not knowing I needed a ip pin number.
Date published: 2021-03-06
Rated 5 out of 5 by from so easy and accurate always so easy and accurate and simple to understand. I especially liked the links I could click to learn more detailed information on every topic at every step
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is a great way to file taxes. Easy to use and expert help is available and easy to access.
Date published: 2021-03-06
Rated 5 out of 5 by from always great to use I have used Turbo Tax for over 20 years. It is always easy to utilize and helps me to be sure my taxes are done correctly
Date published: 2021-03-06
Rated 3 out of 5 by from Unhappy :( I had purchased turbotax from Costco instead of just purchasing online like I did last year. Following instructions I was UNABLE to locate how to install my license code. So, I went ahead and completed my information and figured the system would allow me to enter my prepaid information at the Payment Section. No. Was not an option. I called and left my number with customer service. Said it would be 15-20 minutes. Nothing. Finally tackled it again this morning and was able to set it up with my pre-purchased product. Only problem? Everything I had previously entered was lost. It also did not import my tax information as before. I was basically left to start from scratch and enter everything as if I were a brand new customer. A couple times it automatically logged me off in the middle of completing my returns and when I logged back in it "forgot" that I had prepaid and wanted me to pay AGAIN. Not happy. I have had great success with your product for many years, but not for 2020.
Date published: 2021-03-06
Rated 5 out of 5 by from TURBOTAX is awesome So easy.I was able to input all information needed in a jiffy.
Date published: 2021-03-06
Rated 4 out of 5 by from Quite intuitive, Great date and meeting set though Quite intuitive, Great date and meeting set though haven't yet determined if the service is worth the price in terms of value
Date published: 2021-03-06
Rated 1 out of 5 by from Missing important features I use both the Premium product for personal use and the Business product to produce a 1041 and Schedule K1 for a Trust. My problem is with the Business product. The Business product does not allow the import of financial data from a financial institution. It should. The premium product is less expensive and had the feature. The primary problem is with 1099-B information. If there are a lot of transactions, it is too tedious and time consuming to enter all the detail. Therefore the solution is to enter short term and long term summary information and attach a 1099-B broker statement to the tax submission. The problem is that you can't do this and also efile. The product only allows one pdf attachment, which must be the 8453-FE signature page. Thus one is forced to file via paper. A tremendous inconvenience. Ideally you should incorporate both features (the download feature as well as the ability to attach more than one pfd file). But if the product had either one, it might be acceptable. But with neither, it is unsatisfactory. I will be force to look for other products next year.
Date published: 2021-03-06
Rated 5 out of 5 by from Simple to use love the auto-formatting. Wish a live person was available 24/7 instead of bots
Date published: 2021-03-06
Rated 4 out of 5 by from Easy way to get your taxes done. This year, it finally let me file for free! Yeah! No more getting ripped off!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 209
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Good Went smooth except for issue not knowing I needed a ip pin number.
Date published: 2021-03-06
Rated 5 out of 5 by from so easy and accurate always so easy and accurate and simple to understand. I especially liked the links I could click to learn more detailed information on every topic at every step
Date published: 2021-03-06
Rated 5 out of 5 by from Turbo Tax is a great way to file taxes. Easy to use and expert help is available and easy to access.
Date published: 2021-03-06
Rated 5 out of 5 by from always great to use I have used Turbo Tax for over 20 years. It is always easy to utilize and helps me to be sure my taxes are done correctly
Date published: 2021-03-06
Rated 3 out of 5 by from Unhappy :( I had purchased turbotax from Costco instead of just purchasing online like I did last year. Following instructions I was UNABLE to locate how to install my license code. So, I went ahead and completed my information and figured the system would allow me to enter my prepaid information at the Payment Section. No. Was not an option. I called and left my number with customer service. Said it would be 15-20 minutes. Nothing. Finally tackled it again this morning and was able to set it up with my pre-purchased product. Only problem? Everything I had previously entered was lost. It also did not import my tax information as before. I was basically left to start from scratch and enter everything as if I were a brand new customer. A couple times it automatically logged me off in the middle of completing my returns and when I logged back in it "forgot" that I had prepaid and wanted me to pay AGAIN. Not happy. I have had great success with your product for many years, but not for 2020.
Date published: 2021-03-06
Rated 5 out of 5 by from TURBOTAX is awesome So easy.I was able to input all information needed in a jiffy.
Date published: 2021-03-06
Rated 4 out of 5 by from Quite intuitive, Great date and meeting set though Quite intuitive, Great date and meeting set though haven't yet determined if the service is worth the price in terms of value
Date published: 2021-03-06
Rated 1 out of 5 by from Missing important features I use both the Premium product for personal use and the Business product to produce a 1041 and Schedule K1 for a Trust. My problem is with the Business product. The Business product does not allow the import of financial data from a financial institution. It should. The premium product is less expensive and had the feature. The primary problem is with 1099-B information. If there are a lot of transactions, it is too tedious and time consuming to enter all the detail. Therefore the solution is to enter short term and long term summary information and attach a 1099-B broker statement to the tax submission. The problem is that you can't do this and also efile. The product only allows one pdf attachment, which must be the 8453-FE signature page. Thus one is forced to file via paper. A tremendous inconvenience. Ideally you should incorporate both features (the download feature as well as the ability to attach more than one pfd file). But if the product had either one, it might be acceptable. But with neither, it is unsatisfactory. I will be force to look for other products next year.
Date published: 2021-03-06
Rated 5 out of 5 by from Simple to use love the auto-formatting. Wish a live person was available 24/7 instead of bots
Date published: 2021-03-06
Rated 4 out of 5 by from Easy way to get your taxes done. This year, it finally let me file for free! Yeah! No more getting ripped off!
Date published: 2021-03-06
All TurboTax® Offerings Reviews - Page 209