TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Lack of communication ruined the experience I decided to use the Full Service since this year. I had a few new tax situations that were out of my scope of knowledge and out of my comfort zone. The Turbo tax professional did not contact me for nearly two weeks toward the end of my service. He did not answer my questions and he did not provide detailed updates or assistance on what else I required to finish my tax filing process. The whole process took way too long due to the lack of communication. If I need tax assistance again, I will definitely not use Turbo Tax. The $400+ charge for "Professional" assistance is not worth it and I will not recommend this service to anyone. Unnecessary stress was created from the lack of communication. The excuse of "we have a busy tax season, my apologies for not responding" is not a valid excuse. We all have busy work schedules with stringent deadlines and many customers to communicate with. I don't sympathize with such excuses.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy step by step Other then a couple issues with info that wasn't uploaded everything went smoothly!
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome! used it before, used it again this year. Easy peasy.
Date published: 2022-04-11
Rated 4 out of 5 by from It works in general, could be smarter It works overall. However, in certain step, it asks you to enter information from last year, which is not needed since it imports all the information from last year already.
Date published: 2022-04-11
Rated 4 out of 5 by from pretty cool its a bit long..but worth it..I would recommend it to anyone who wants to do their own taxes..
Date published: 2022-04-11
Rated 1 out of 5 by from Updating wiped out everything. I had to start ovr Besides that, it takes too much time to load the software.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy as far as taxes go Saves my info and walks me through all the sections. It also gives you helpful explanations. For filling out your taxes, I think it works great. I use the self-employed version. It works great for me!
Date published: 2022-04-11
Rated 4 out of 5 by from Great but stop trying to trick people into upgrade This was really useful and I found it quick, but you twice during the process tried to get me to buy a version without realizing it. My tax return was like $60. You literally would have taken the entire thing
Date published: 2022-04-11
Rated 1 out of 5 by from Can't enter the letter on my employer ID My return is repeatedly being rejected because of a glitch in the softwar, noone to help, the BOT response in Chat is ueseless, first time in 25 years I'm seriously looking for an alternative to Turbo Tax.
Date published: 2022-04-11
Rated 5 out of 5 by from Good But... Turbo Tax is great, but tax returns should be free!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2077
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Lack of communication ruined the experience I decided to use the Full Service since this year. I had a few new tax situations that were out of my scope of knowledge and out of my comfort zone. The Turbo tax professional did not contact me for nearly two weeks toward the end of my service. He did not answer my questions and he did not provide detailed updates or assistance on what else I required to finish my tax filing process. The whole process took way too long due to the lack of communication. If I need tax assistance again, I will definitely not use Turbo Tax. The $400+ charge for "Professional" assistance is not worth it and I will not recommend this service to anyone. Unnecessary stress was created from the lack of communication. The excuse of "we have a busy tax season, my apologies for not responding" is not a valid excuse. We all have busy work schedules with stringent deadlines and many customers to communicate with. I don't sympathize with such excuses.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy step by step Other then a couple issues with info that wasn't uploaded everything went smoothly!
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome! used it before, used it again this year. Easy peasy.
Date published: 2022-04-11
Rated 4 out of 5 by from It works in general, could be smarter It works overall. However, in certain step, it asks you to enter information from last year, which is not needed since it imports all the information from last year already.
Date published: 2022-04-11
Rated 4 out of 5 by from pretty cool its a bit long..but worth it..I would recommend it to anyone who wants to do their own taxes..
Date published: 2022-04-11
Rated 1 out of 5 by from Updating wiped out everything. I had to start ovr Besides that, it takes too much time to load the software.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy as far as taxes go Saves my info and walks me through all the sections. It also gives you helpful explanations. For filling out your taxes, I think it works great. I use the self-employed version. It works great for me!
Date published: 2022-04-11
Rated 4 out of 5 by from Great but stop trying to trick people into upgrade This was really useful and I found it quick, but you twice during the process tried to get me to buy a version without realizing it. My tax return was like $60. You literally would have taken the entire thing
Date published: 2022-04-11
Rated 1 out of 5 by from Can't enter the letter on my employer ID My return is repeatedly being rejected because of a glitch in the softwar, noone to help, the BOT response in Chat is ueseless, first time in 25 years I'm seriously looking for an alternative to Turbo Tax.
Date published: 2022-04-11
Rated 5 out of 5 by from Good But... Turbo Tax is great, but tax returns should be free!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2077