TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Solid but flawed This is something like my 20th year using TurboTax. It continues to be a solid, well-designed product, and has kept up as both my taxes, and the tax laws, have gotten even more complicated. But there are still things about it that are maddening -- there are "errors" that pop up that seem to be the result of failures in the program to record or transfer information from one form to another, and the integration between federal and state forms is spotty -- there are any number of situations where I found myself wondering "why can't that information/calculation on this state form be derived from the information I have provided?" And the handling of K-1s -- especially state-specific K-1s, is inconsistent and clunky. Pricing is also getting to be an issue, as the cost of licensing the program, licensing additional states, and electronically filing returns continues to climb.
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent and easy to navigate one small glitch on a form 1099 easily handled over the phone by Richard, the expert.
Date published: 2021-05-04
Rated 3 out of 5 by from ok sufficient. this accomplished the job. I will use next year
Date published: 2021-05-04
Rated 3 out of 5 by from What has Happened to Turbo Tax? Used TT for years but this year was not pleasant. Never could find help to file Foreign Tax Credit. Just gave up in the end. Will be looking for different software next year.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is awesome Definitly will recommend to all family, great service.
Date published: 2021-05-04
Rated 4 out of 5 by from TurboTax is Great Very good and smooth experience by checking and rechecking our work.
Date published: 2021-05-04
Rated 5 out of 5 by from Roxan was FANTASTIC! I cannot say enough about turbo tax. ALWAYS helps me and every single agent that has helped my ESPECIALLY this year going over 2020, has been more than helpful. Relatable, kind and very patient. THANK YOU THANK YOU!!!!
Date published: 2021-05-04
Rated 3 out of 5 by from It's been a bit. I tried a couple of tax app and programs and ended up with Turbo. It's been a couple of years, and had to use it again because of the Non-resident form. Well, I learned that not all tax programs offers the Non-resident. I wanted to file all in one so I had to pay more upfront. Note, use a credit card to avoid the extra $40 if you use your refund to pay for your filing fee. You don't see that $40 additional fee until you check out. It's there. I ended up paying $170 from $130. But I paid for it. Good thing, I don't owe anything taxes. It's been a rough year and saving money is a must. Turbo is easy to use and can be difficult if the instructions are not clear. There are tax experts for support and yes, you do have to pay for it. It's $0 for federal, state, and filing if you have simple returns. I miss those days. Anyway, I would recommend Turbo for the quick transfer on my w2 and 1099 R form. I did get stuck on the Non-resident and the allocated days but I figured it out. Make sure you know how many days you worked in the city and how many vacation and paid days, sick days you had. I had to do some quick math and data but it was gather. And now, my taxes are done. Thank you and good day. 3 stars out of 5 because it took a bit and I need more time to get use to it.
Date published: 2021-05-04
Rated 5 out of 5 by from Mr Very satisfied with the services provided would recommend
Date published: 2021-05-04
Rated 4 out of 5 by from Very simple Great support, i was able to search for what i was looking for
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2076
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Solid but flawed This is something like my 20th year using TurboTax. It continues to be a solid, well-designed product, and has kept up as both my taxes, and the tax laws, have gotten even more complicated. But there are still things about it that are maddening -- there are "errors" that pop up that seem to be the result of failures in the program to record or transfer information from one form to another, and the integration between federal and state forms is spotty -- there are any number of situations where I found myself wondering "why can't that information/calculation on this state form be derived from the information I have provided?" And the handling of K-1s -- especially state-specific K-1s, is inconsistent and clunky. Pricing is also getting to be an issue, as the cost of licensing the program, licensing additional states, and electronically filing returns continues to climb.
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent and easy to navigate one small glitch on a form 1099 easily handled over the phone by Richard, the expert.
Date published: 2021-05-04
Rated 3 out of 5 by from ok sufficient. this accomplished the job. I will use next year
Date published: 2021-05-04
Rated 3 out of 5 by from What has Happened to Turbo Tax? Used TT for years but this year was not pleasant. Never could find help to file Foreign Tax Credit. Just gave up in the end. Will be looking for different software next year.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is awesome Definitly will recommend to all family, great service.
Date published: 2021-05-04
Rated 4 out of 5 by from TurboTax is Great Very good and smooth experience by checking and rechecking our work.
Date published: 2021-05-04
Rated 5 out of 5 by from Roxan was FANTASTIC! I cannot say enough about turbo tax. ALWAYS helps me and every single agent that has helped my ESPECIALLY this year going over 2020, has been more than helpful. Relatable, kind and very patient. THANK YOU THANK YOU!!!!
Date published: 2021-05-04
Rated 3 out of 5 by from It's been a bit. I tried a couple of tax app and programs and ended up with Turbo. It's been a couple of years, and had to use it again because of the Non-resident form. Well, I learned that not all tax programs offers the Non-resident. I wanted to file all in one so I had to pay more upfront. Note, use a credit card to avoid the extra $40 if you use your refund to pay for your filing fee. You don't see that $40 additional fee until you check out. It's there. I ended up paying $170 from $130. But I paid for it. Good thing, I don't owe anything taxes. It's been a rough year and saving money is a must. Turbo is easy to use and can be difficult if the instructions are not clear. There are tax experts for support and yes, you do have to pay for it. It's $0 for federal, state, and filing if you have simple returns. I miss those days. Anyway, I would recommend Turbo for the quick transfer on my w2 and 1099 R form. I did get stuck on the Non-resident and the allocated days but I figured it out. Make sure you know how many days you worked in the city and how many vacation and paid days, sick days you had. I had to do some quick math and data but it was gather. And now, my taxes are done. Thank you and good day. 3 stars out of 5 because it took a bit and I need more time to get use to it.
Date published: 2021-05-04
Rated 5 out of 5 by from Mr Very satisfied with the services provided would recommend
Date published: 2021-05-04
Rated 4 out of 5 by from Very simple Great support, i was able to search for what i was looking for
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 2076