TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from Smooth process! Not sure but I think I have used Turbo Tax for 8 or 9 years. Of course this is the first time using the Full Service option and was well pleased.
Date published: 2022-04-11
Rated 2 out of 5 by from Frustrating at times This year has overwhelming amounts of ads to get you to upgrade making it hard to focus on the taxes at hand. I bought premier since I feel baited to after filling out sections of entries when entering tax information. Oh you need to buy this because it won't cover this or that...over and over again it would pop up until you upgrade. And when you are finally finished with everything and think that you could've done with just the Deluxe, it won't allow you to unless you start all over again from scratch. I used up more time this year doing taxes than I did all the other years on Turbotax. It was never this annoying, confusing, and time consuming before. I especially hate that I can't go back to the specific parts of the entry that I needed to change like the loss/gain portion that I think I filled out incorrectly. I tried going back to the beginning multiple times but I was never able to find it. Another issue I have is that I went back to delete the form about them deducting my refund to pay for it and sharing my info with other banks since it costs too much extra and I paid it by credit card instead but it still ended up in the final tax documents being sent to the IRS. Overall, I felt like I didn't get the services at what you would assume this level gets. The Turbotax in the prior years were good but this year is loaded with extra tax frustration and difficulty trying to navigate the new system.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome Thank you, very nice to use Turbo Tax, fast and easy.
Date published: 2022-04-11
Rated 5 out of 5 by from Taxes 22 Easy to use very user-friendly no complaints gets the job done fast and accurately.
Date published: 2022-04-11
Rated 2 out of 5 by from Too expensive and many hidden fees The user experience was quick and easy to use, but there are too many fees involved that are hidden until you need to file at the end. Please make the fees more transparent.
Date published: 2022-04-11
Rated 5 out of 5 by from turbotax and relax Turbotax makes doing taxes a breeze. Its pretty much 'Fill In and File".
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is the Way to Go!!! Turbo Tax makes it so easy to file my taxes and charges for doing so are very affordable. Will continue using this service each year.
Date published: 2022-04-11
Rated 3 out of 5 by from Good! Glad I didn't have to go to an accountant Turbo Tax Business has some kinks that should be fixed for trusts and estates. The instructions are not as clear as they could be and there are times when it doesn't recognise inputs
Date published: 2022-04-11
Rated 3 out of 5 by from Lack of communication ruined the experience I decided to use the Full Service since this year. I had a few new tax situations that were out of my scope of knowledge and out of my comfort zone. The Turbo tax professional did not contact me for nearly two weeks toward the end of my service. He did not answer my questions and he did not provide detailed updates or assistance on what else I required to finish my tax filing process. The whole process took way too long due to the lack of communication. If I need tax assistance again, I will definitely not use Turbo Tax. The $400+ charge for "Professional" assistance is not worth it and I will not recommend this service to anyone. Unnecessary stress was created from the lack of communication. The excuse of "we have a busy tax season, my apologies for not responding" is not a valid excuse. We all have busy work schedules with stringent deadlines and many customers to communicate with. I don't sympathize with such excuses.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy step by step Other then a couple issues with info that wasn't uploaded everything went smoothly!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2067
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Smooth process! Not sure but I think I have used Turbo Tax for 8 or 9 years. Of course this is the first time using the Full Service option and was well pleased.
Date published: 2022-04-11
Rated 2 out of 5 by from Frustrating at times This year has overwhelming amounts of ads to get you to upgrade making it hard to focus on the taxes at hand. I bought premier since I feel baited to after filling out sections of entries when entering tax information. Oh you need to buy this because it won't cover this or that...over and over again it would pop up until you upgrade. And when you are finally finished with everything and think that you could've done with just the Deluxe, it won't allow you to unless you start all over again from scratch. I used up more time this year doing taxes than I did all the other years on Turbotax. It was never this annoying, confusing, and time consuming before. I especially hate that I can't go back to the specific parts of the entry that I needed to change like the loss/gain portion that I think I filled out incorrectly. I tried going back to the beginning multiple times but I was never able to find it. Another issue I have is that I went back to delete the form about them deducting my refund to pay for it and sharing my info with other banks since it costs too much extra and I paid it by credit card instead but it still ended up in the final tax documents being sent to the IRS. Overall, I felt like I didn't get the services at what you would assume this level gets. The Turbotax in the prior years were good but this year is loaded with extra tax frustration and difficulty trying to navigate the new system.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome Thank you, very nice to use Turbo Tax, fast and easy.
Date published: 2022-04-11
Rated 5 out of 5 by from Taxes 22 Easy to use very user-friendly no complaints gets the job done fast and accurately.
Date published: 2022-04-11
Rated 2 out of 5 by from Too expensive and many hidden fees The user experience was quick and easy to use, but there are too many fees involved that are hidden until you need to file at the end. Please make the fees more transparent.
Date published: 2022-04-11
Rated 5 out of 5 by from turbotax and relax Turbotax makes doing taxes a breeze. Its pretty much 'Fill In and File".
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is the Way to Go!!! Turbo Tax makes it so easy to file my taxes and charges for doing so are very affordable. Will continue using this service each year.
Date published: 2022-04-11
Rated 3 out of 5 by from Good! Glad I didn't have to go to an accountant Turbo Tax Business has some kinks that should be fixed for trusts and estates. The instructions are not as clear as they could be and there are times when it doesn't recognise inputs
Date published: 2022-04-11
Rated 3 out of 5 by from Lack of communication ruined the experience I decided to use the Full Service since this year. I had a few new tax situations that were out of my scope of knowledge and out of my comfort zone. The Turbo tax professional did not contact me for nearly two weeks toward the end of my service. He did not answer my questions and he did not provide detailed updates or assistance on what else I required to finish my tax filing process. The whole process took way too long due to the lack of communication. If I need tax assistance again, I will definitely not use Turbo Tax. The $400+ charge for "Professional" assistance is not worth it and I will not recommend this service to anyone. Unnecessary stress was created from the lack of communication. The excuse of "we have a busy tax season, my apologies for not responding" is not a valid excuse. We all have busy work schedules with stringent deadlines and many customers to communicate with. I don't sympathize with such excuses.
Date published: 2022-04-11
Rated 5 out of 5 by from Easy step by step Other then a couple issues with info that wasn't uploaded everything went smoothly!
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2067