TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from Amazing! Very easy to navigate! Love the step by step instructions
Date published: 2022-10-12
Rated 5 out of 5 by from Turbo Tax is great Have used TT for several years with no issues. Will use again.
Date published: 2022-10-12
Rated 3 out of 5 by from Was misled about price My tax prep assistant quoted me the wrong price and TurboTax would not refund me the full amount. The service was average. I originally waited a week with no response and had to call and have them assign an active assistant to prepare my return.
Date published: 2022-10-12
Rated 3 out of 5 by from No support for extensions; extra e-file charges First, let me say I've been using Turbo Tax software (Deluxe or Premier these days) to do my taxes for many years. While it has it's quirks, I haven't really had much cause to complain. This year, to my dismay, I discovered that there are places that the software developers missed, when for the first time I had to file an extension. I had to file an extension because my dependent made a mistake on their taxes that affected the ability for me to e-file my federal return. First, I discovered the Turbo Tax software I purchased had nearly no support to help file an extension. I had to go to their website and do it from their online form. Why isn't this also included in the software? Next, because my federal return could not be filed, I had to apply for state extensions as well. Because there was so little support from Turbo Tax, I had to google and search what to do for the state extensions. While all of this was happening, I received multiple "urgent" reminders from my Turbo Tax software via the software and emails reminding me to submit my tax returns, even though I had filed an extension on their website. Again, why isn't this also integrated into the software? Now, it is 6 months later, and the deadline is approaching for the extension. Here again, there is no guidance in Turbo Tax for how to file after applying for an extension. The Feds still have not finished the correction for my dependent's return, which means I still cannot e-file any of my taxes, state or federal. The Turbo Tax software keeps offering to e-file, but doesn't offer any guidance on alternatives. There is a button to select to print and file, but the software constantly discourages you from doing that. After talking with a tax professional friend, it turns out that was exactly what I needed to do. Again, Turbo Tax needs to close this loop to provide better support and guidance for extensions and submission issues. Finally, I have to file state tax returns in more than one state. Turbo Tax charges extra for this, both to prepare taxes for the extra state, and again to e-file them. So, I have been charged extra to e-file a state return that I cannot e-file. I am very disappointed in the Turbo Tax business model.
Date published: 2022-10-12
Rated 4 out of 5 by from Turbo tax and IRS turbo tax has been easy to use for the most part. I've been a customer over 1 decade. However, I was ill and did not file my taxes in during the filing period. However, filing them at a later date, I realized you cannot e-file? You have to print and mail them like in pre-historic times..lol. Let's get the technology together, so us late filers can e-file too! :)
Date published: 2022-10-12
Rated 5 out of 5 by from Turbo Tax Live Was a Lifesaver! Loved having this Live Option. Life gets crazy, glad to have this option available.
Date published: 2022-10-12
Rated 4 out of 5 by from TurboTax Our experience with our tax preparer was great. We had some difficulty with calls not going through and an appointment not being kept on time at one point, but we appreciate that TurboTax gave us a discount as a sign of good faith. We will use them again.
Date published: 2022-10-12
Rated 2 out of 5 by from can't efile state and paper file federal It seems every year that the program is getting more and more complicated. I feel they are trying to force us into paying for additional services to make the program easier to use. I used to be able to use a lower version of the CD to do my small side business. Over the years, they keep moving that option to a higher and more expensive level. And after spending all of that money for the CD, I cannot efile my state because i have to paper file my federal. The system won't efile state unless the federal is efiled also. I feel cheated! There should be a way to pay just for the use of the program to prepare my taxes and then mail in my returns only.
Date published: 2022-10-12
Rated 5 out of 5 by from great love it soo easy even a baby could do it and very helpful app thanks...
Date published: 2022-10-12
Rated 5 out of 5 by from Sophisticated, Yet Straight Forward To Do! I have been using TurboTax for over 20 years due to their simple to use but accurate and complete.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 207
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Amazing! Very easy to navigate! Love the step by step instructions
Date published: 2022-10-12
Rated 5 out of 5 by from Turbo Tax is great Have used TT for several years with no issues. Will use again.
Date published: 2022-10-12
Rated 3 out of 5 by from Was misled about price My tax prep assistant quoted me the wrong price and TurboTax would not refund me the full amount. The service was average. I originally waited a week with no response and had to call and have them assign an active assistant to prepare my return.
Date published: 2022-10-12
Rated 3 out of 5 by from No support for extensions; extra e-file charges First, let me say I've been using Turbo Tax software (Deluxe or Premier these days) to do my taxes for many years. While it has it's quirks, I haven't really had much cause to complain. This year, to my dismay, I discovered that there are places that the software developers missed, when for the first time I had to file an extension. I had to file an extension because my dependent made a mistake on their taxes that affected the ability for me to e-file my federal return. First, I discovered the Turbo Tax software I purchased had nearly no support to help file an extension. I had to go to their website and do it from their online form. Why isn't this also included in the software? Next, because my federal return could not be filed, I had to apply for state extensions as well. Because there was so little support from Turbo Tax, I had to google and search what to do for the state extensions. While all of this was happening, I received multiple "urgent" reminders from my Turbo Tax software via the software and emails reminding me to submit my tax returns, even though I had filed an extension on their website. Again, why isn't this also integrated into the software? Now, it is 6 months later, and the deadline is approaching for the extension. Here again, there is no guidance in Turbo Tax for how to file after applying for an extension. The Feds still have not finished the correction for my dependent's return, which means I still cannot e-file any of my taxes, state or federal. The Turbo Tax software keeps offering to e-file, but doesn't offer any guidance on alternatives. There is a button to select to print and file, but the software constantly discourages you from doing that. After talking with a tax professional friend, it turns out that was exactly what I needed to do. Again, Turbo Tax needs to close this loop to provide better support and guidance for extensions and submission issues. Finally, I have to file state tax returns in more than one state. Turbo Tax charges extra for this, both to prepare taxes for the extra state, and again to e-file them. So, I have been charged extra to e-file a state return that I cannot e-file. I am very disappointed in the Turbo Tax business model.
Date published: 2022-10-12
Rated 4 out of 5 by from Turbo tax and IRS turbo tax has been easy to use for the most part. I've been a customer over 1 decade. However, I was ill and did not file my taxes in during the filing period. However, filing them at a later date, I realized you cannot e-file? You have to print and mail them like in pre-historic times..lol. Let's get the technology together, so us late filers can e-file too! :)
Date published: 2022-10-12
Rated 5 out of 5 by from Turbo Tax Live Was a Lifesaver! Loved having this Live Option. Life gets crazy, glad to have this option available.
Date published: 2022-10-12
Rated 4 out of 5 by from TurboTax Our experience with our tax preparer was great. We had some difficulty with calls not going through and an appointment not being kept on time at one point, but we appreciate that TurboTax gave us a discount as a sign of good faith. We will use them again.
Date published: 2022-10-12
Rated 2 out of 5 by from can't efile state and paper file federal It seems every year that the program is getting more and more complicated. I feel they are trying to force us into paying for additional services to make the program easier to use. I used to be able to use a lower version of the CD to do my small side business. Over the years, they keep moving that option to a higher and more expensive level. And after spending all of that money for the CD, I cannot efile my state because i have to paper file my federal. The system won't efile state unless the federal is efiled also. I feel cheated! There should be a way to pay just for the use of the program to prepare my taxes and then mail in my returns only.
Date published: 2022-10-12
Rated 5 out of 5 by from great love it soo easy even a baby could do it and very helpful app thanks...
Date published: 2022-10-12
Rated 5 out of 5 by from Sophisticated, Yet Straight Forward To Do! I have been using TurboTax for over 20 years due to their simple to use but accurate and complete.
Date published: 2022-10-12
All TurboTax® Offerings Reviews - Page 207