TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from TurboTax was super easy & helpful I had a great experience with the TurboTax Live Help. It was less than a 5 minute wait every time and the Tax professional answered all my questions. Plus with adding the Max option, I don't ever have to worry!
Date published: 2021-02-27
Rated 5 out of 5 by from Great experience overall I do think TurboTax is rather easy to use, and I've never had any issues with my taxes. I would prefer some more explanation on certain things like "underpayment penalty" or other nuances that I could not easily find in the help chat. Otherwise, I really enjoyed how streamlined the process is. I always recommend TurboTax to everyone I know.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Is awsome My experience with Turbo Tax was Awsome. The process was easy
Date published: 2021-02-27
Rated 5 out of 5 by from 5yrs & Counting! My God Mother Taught me back in 2015 how to file online myself after being charged $500 by H&R Block one year. Once I started I couldn't stop. Turbotax feels as if someone is holding your hand while taking you through each step. Not making it difficult with helpful hints along the way. Thank you TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from TT is a big savings and fast. Your expert did a fantastic job straightening my errors. It was not a simple process.
Date published: 2021-02-27
Rated 4 out of 5 by from Easy to use website, Live feature is disappointing I love how user-friendly the TurboTax website is. It's very easy to follow and makes the whole process much less stressful. I am deducting one star because I was very underwhelmed with the TurboTax Live feature. I scheduled a phone call to get a question answered, and the representative read her answer off of Google (I know this because I had previously Googled my question and read the exact same article she was now reading back to me which did not answer my question). She then put me on hold for 5+ minutes. Ultimately I ended up finding the answer to my question elsewhere. This was disappointing as I thought I was paying more to have access to tax experts, but the rep came across as anything but and was not helpful at all. I will continue to use TurboTax but am unlikely to use or pay for the Live feature in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from great to use I have used turbotax for years save money by using it and have had no problems 10+ years
Date published: 2021-02-27
Rated 5 out of 5 by from TIME SAVER TurboTax, Takes the pressure off, making the process easy to follow through with, having assistance available if/when needed
Date published: 2021-02-27
Rated 4 out of 5 by from easy to use i like that it is simple to use and ask a lot of questions , do not like that every year it looks different and sometime it is hard to find where the mistakes are
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is very user friendly Simply put, my experience with Turbo Tax was great.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2060
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from TurboTax was super easy & helpful I had a great experience with the TurboTax Live Help. It was less than a 5 minute wait every time and the Tax professional answered all my questions. Plus with adding the Max option, I don't ever have to worry!
Date published: 2021-02-27
Rated 5 out of 5 by from Great experience overall I do think TurboTax is rather easy to use, and I've never had any issues with my taxes. I would prefer some more explanation on certain things like "underpayment penalty" or other nuances that I could not easily find in the help chat. Otherwise, I really enjoyed how streamlined the process is. I always recommend TurboTax to everyone I know.
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax Is awsome My experience with Turbo Tax was Awsome. The process was easy
Date published: 2021-02-27
Rated 5 out of 5 by from 5yrs & Counting! My God Mother Taught me back in 2015 how to file online myself after being charged $500 by H&R Block one year. Once I started I couldn't stop. Turbotax feels as if someone is holding your hand while taking you through each step. Not making it difficult with helpful hints along the way. Thank you TurboTax!
Date published: 2021-02-27
Rated 5 out of 5 by from TT is a big savings and fast. Your expert did a fantastic job straightening my errors. It was not a simple process.
Date published: 2021-02-27
Rated 4 out of 5 by from Easy to use website, Live feature is disappointing I love how user-friendly the TurboTax website is. It's very easy to follow and makes the whole process much less stressful. I am deducting one star because I was very underwhelmed with the TurboTax Live feature. I scheduled a phone call to get a question answered, and the representative read her answer off of Google (I know this because I had previously Googled my question and read the exact same article she was now reading back to me which did not answer my question). She then put me on hold for 5+ minutes. Ultimately I ended up finding the answer to my question elsewhere. This was disappointing as I thought I was paying more to have access to tax experts, but the rep came across as anything but and was not helpful at all. I will continue to use TurboTax but am unlikely to use or pay for the Live feature in the future.
Date published: 2021-02-27
Rated 5 out of 5 by from great to use I have used turbotax for years save money by using it and have had no problems 10+ years
Date published: 2021-02-27
Rated 5 out of 5 by from TIME SAVER TurboTax, Takes the pressure off, making the process easy to follow through with, having assistance available if/when needed
Date published: 2021-02-27
Rated 4 out of 5 by from easy to use i like that it is simple to use and ask a lot of questions , do not like that every year it looks different and sometime it is hard to find where the mistakes are
Date published: 2021-02-27
Rated 5 out of 5 by from Turbo Tax is very user friendly Simply put, my experience with Turbo Tax was great.
Date published: 2021-02-27
All TurboTax® Offerings Reviews - Page 2060