TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Turbo Tax is great Credit karma was a little crazy... did not understand the 5day thing, there is an account created your refund does not go to your bank ? Who knows - it did not work for me. Its fine... I dont need it. CV
Date published: 2022-04-11
Rated 5 out of 5 by from Very easy to file First time filing taxes with Turbo Tax, easy to navigate.
Date published: 2022-04-11
Rated 2 out of 5 by from No support Fine for simple tax and federal tax returns. State tax returns are terrible and can never get someone in chat.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great It was made so I could understand it was made easy
Date published: 2022-04-11
Rated 1 out of 5 by from baddd! false info regarding 1 free state on deluxe baddd! false info regarding 1 free state on deluxe
Date published: 2022-04-11
Rated 5 out of 5 by from Smooth process! Not sure but I think I have used Turbo Tax for 8 or 9 years. Of course this is the first time using the Full Service option and was well pleased.
Date published: 2022-04-11
Rated 2 out of 5 by from Frustrating at times This year has overwhelming amounts of ads to get you to upgrade making it hard to focus on the taxes at hand. I bought premier since I feel baited to after filling out sections of entries when entering tax information. Oh you need to buy this because it won't cover this or that...over and over again it would pop up until you upgrade. And when you are finally finished with everything and think that you could've done with just the Deluxe, it won't allow you to unless you start all over again from scratch. I used up more time this year doing taxes than I did all the other years on Turbotax. It was never this annoying, confusing, and time consuming before. I especially hate that I can't go back to the specific parts of the entry that I needed to change like the loss/gain portion that I think I filled out incorrectly. I tried going back to the beginning multiple times but I was never able to find it. Another issue I have is that I went back to delete the form about them deducting my refund to pay for it and sharing my info with other banks since it costs too much extra and I paid it by credit card instead but it still ended up in the final tax documents being sent to the IRS. Overall, I felt like I didn't get the services at what you would assume this level gets. The Turbotax in the prior years were good but this year is loaded with extra tax frustration and difficulty trying to navigate the new system.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome Thank you, very nice to use Turbo Tax, fast and easy.
Date published: 2022-04-11
Rated 5 out of 5 by from Taxes 22 Easy to use very user-friendly no complaints gets the job done fast and accurately.
Date published: 2022-04-11
Rated 2 out of 5 by from Too expensive and many hidden fees The user experience was quick and easy to use, but there are too many fees involved that are hidden until you need to file at the end. Please make the fees more transparent.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2056
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax is great Credit karma was a little crazy... did not understand the 5day thing, there is an account created your refund does not go to your bank ? Who knows - it did not work for me. Its fine... I dont need it. CV
Date published: 2022-04-11
Rated 5 out of 5 by from Very easy to file First time filing taxes with Turbo Tax, easy to navigate.
Date published: 2022-04-11
Rated 2 out of 5 by from No support Fine for simple tax and federal tax returns. State tax returns are terrible and can never get someone in chat.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo tax is great It was made so I could understand it was made easy
Date published: 2022-04-11
Rated 1 out of 5 by from baddd! false info regarding 1 free state on deluxe baddd! false info regarding 1 free state on deluxe
Date published: 2022-04-11
Rated 5 out of 5 by from Smooth process! Not sure but I think I have used Turbo Tax for 8 or 9 years. Of course this is the first time using the Full Service option and was well pleased.
Date published: 2022-04-11
Rated 2 out of 5 by from Frustrating at times This year has overwhelming amounts of ads to get you to upgrade making it hard to focus on the taxes at hand. I bought premier since I feel baited to after filling out sections of entries when entering tax information. Oh you need to buy this because it won't cover this or that...over and over again it would pop up until you upgrade. And when you are finally finished with everything and think that you could've done with just the Deluxe, it won't allow you to unless you start all over again from scratch. I used up more time this year doing taxes than I did all the other years on Turbotax. It was never this annoying, confusing, and time consuming before. I especially hate that I can't go back to the specific parts of the entry that I needed to change like the loss/gain portion that I think I filled out incorrectly. I tried going back to the beginning multiple times but I was never able to find it. Another issue I have is that I went back to delete the form about them deducting my refund to pay for it and sharing my info with other banks since it costs too much extra and I paid it by credit card instead but it still ended up in the final tax documents being sent to the IRS. Overall, I felt like I didn't get the services at what you would assume this level gets. The Turbotax in the prior years were good but this year is loaded with extra tax frustration and difficulty trying to navigate the new system.
Date published: 2022-04-11
Rated 5 out of 5 by from Turbo Tax is Awesome Thank you, very nice to use Turbo Tax, fast and easy.
Date published: 2022-04-11
Rated 5 out of 5 by from Taxes 22 Easy to use very user-friendly no complaints gets the job done fast and accurately.
Date published: 2022-04-11
Rated 2 out of 5 by from Too expensive and many hidden fees The user experience was quick and easy to use, but there are too many fees involved that are hidden until you need to file at the end. Please make the fees more transparent.
Date published: 2022-04-11
All TurboTax® Offerings Reviews - Page 2056