TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from TurboTax eases the Tax torture every year There are some glitches in the code... For example when entering foreign accounts, sometimes it deletes something that I had entered previously. Also, when reporting 8949 forms, the printed version includes copies that I had previously entered but subsequently deleted or altered. I did not see it on the software but saw it on the printed return.
Date published: 2022-04-14
Rated 2 out of 5 by from Paid twice I was very displeased to find out all the info I was able to import online did not apply to my purchased copy and I had to by it twice
Date published: 2022-04-14
Rated 5 out of 5 by from Great service and the live review was helpful. Turbo Tax return my call within a few minutes. Very helpful and answered all my questions.
Date published: 2022-04-14
Rated 2 out of 5 by from Getting worse each year Last year said it would be my last with turbo tax. Should have listened to myself. Each year seems to work less well, including not being able to correctly import info from last year's return (it imports, but full of errors, more work to correct than to enter anew).
Date published: 2022-04-14
Rated 5 out of 5 by from Love TurboTax Very easy to use.. Asks all the questions you need to repair correct tax return
Date published: 2022-04-14
Rated 5 out of 5 by from AWESOME EASY TO USE AND PHONE HELP GREAT, REPRESENTATIVES GREAT!
Date published: 2022-04-14
Rated 5 out of 5 by from Have used Turbo Tax many years Love everything except an extra charge to pay with refund.
Date published: 2022-04-14
Rated 5 out of 5 by from Great job TurboTax Easy software to use. Accessing last year's tax records was quick and efficient. Walking through each step, along with help and additional information buttons, made tax preparation go very smoothly. I have used TurboTax each year for the past 20 years - gets easier every time.
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 filing Everything worked well except during the final review when I tried to get professional help to answer a few questions. The phone call from the tax expert that never rang with the ringer on and I held the phone, but resulted in a voicemail that said "The last time we'll call if you still need help visit our website at Turbotax.com/support that's turbotax.com/support". Upon returning to the page where the call was initiated and I was still logged on, there was no selection to indicate the call had failed or a way to get back to support or get in line again to get answers. There is no provision for failure recovery. That was the last time I attempted to access support with a question. Very disappointed as I filed without professional support that was always promised.
Date published: 2022-04-14
Rated 2 out of 5 by from Meh Makes you upgrade to a premium version if you have income from something other than a W-2
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2004
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax eases the Tax torture every year There are some glitches in the code... For example when entering foreign accounts, sometimes it deletes something that I had entered previously. Also, when reporting 8949 forms, the printed version includes copies that I had previously entered but subsequently deleted or altered. I did not see it on the software but saw it on the printed return.
Date published: 2022-04-14
Rated 2 out of 5 by from Paid twice I was very displeased to find out all the info I was able to import online did not apply to my purchased copy and I had to by it twice
Date published: 2022-04-14
Rated 5 out of 5 by from Great service and the live review was helpful. Turbo Tax return my call within a few minutes. Very helpful and answered all my questions.
Date published: 2022-04-14
Rated 2 out of 5 by from Getting worse each year Last year said it would be my last with turbo tax. Should have listened to myself. Each year seems to work less well, including not being able to correctly import info from last year's return (it imports, but full of errors, more work to correct than to enter anew).
Date published: 2022-04-14
Rated 5 out of 5 by from Love TurboTax Very easy to use.. Asks all the questions you need to repair correct tax return
Date published: 2022-04-14
Rated 5 out of 5 by from AWESOME EASY TO USE AND PHONE HELP GREAT, REPRESENTATIVES GREAT!
Date published: 2022-04-14
Rated 5 out of 5 by from Have used Turbo Tax many years Love everything except an extra charge to pay with refund.
Date published: 2022-04-14
Rated 5 out of 5 by from Great job TurboTax Easy software to use. Accessing last year's tax records was quick and efficient. Walking through each step, along with help and additional information buttons, made tax preparation go very smoothly. I have used TurboTax each year for the past 20 years - gets easier every time.
Date published: 2022-04-14
Rated 5 out of 5 by from 2021 filing Everything worked well except during the final review when I tried to get professional help to answer a few questions. The phone call from the tax expert that never rang with the ringer on and I held the phone, but resulted in a voicemail that said "The last time we'll call if you still need help visit our website at Turbotax.com/support that's turbotax.com/support". Upon returning to the page where the call was initiated and I was still logged on, there was no selection to indicate the call had failed or a way to get back to support or get in line again to get answers. There is no provision for failure recovery. That was the last time I attempted to access support with a question. Very disappointed as I filed without professional support that was always promised.
Date published: 2022-04-14
Rated 2 out of 5 by from Meh Makes you upgrade to a premium version if you have income from something other than a W-2
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 2004