TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 1 out of 5 by from Quality has gone down TurboTax use to remember all of your previous forms of income, deductions, etc.; however, the 2021 did not import or remember several things, so there was no advantage to continue using TurboTax vs switching to a new tax prep software. I didn't receive one of my 1099-DIV statements, and without TurboTax reminding me, I didn't remember to include this before filing my taxes and had to file an amendment. The software claims it will not track NOL carry-forward amounts, so I am having to maintain a separate spreadsheet for NOL Carry-forward and Charitable Donations carryover, because I can't rely on TurboTax Software. TurboTax also require you to confirm bank information a second time for state return, after asking if you want to use the same information you just confirmed. It was difficult to find customer service phone number and chat isn't offered either—after calling in, they could not help and said sometimes the software just doesn't import data properly. There are so many hoops to jump through, the software doesn't remember items like it should, and when you need Customer Services, they are not very helpful.
Date published: 2022-04-13
Rated 5 out of 5 by from 119 Turbo tax was easy to use, asks all the right questions
Date published: 2022-04-13
Rated 5 out of 5 by from Great experience Enjoyed the simple and clean layout, loved the cartoons along the way :'D
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax Makes It Easy The tax preparer (Jocelyn) that I worked with was an absolute rock star!
Date published: 2022-04-13
Rated 5 out of 5 by from So fast and easy! I like that you guide me through every step, it makes it so easy and fast.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax works for me! I have been using TurboTax for the pass few years and I love it.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax in trustworthy This has been approximately the 15th year we have use turbo tax for federal tax filing. There is no small detail that the software does not go over thoroughly and sometime repeated to make sure. I trust turbo tax that it has the latest softwarel updates and the latest tax laws in place to file our taxes
Date published: 2022-04-13
Rated 3 out of 5 by from help was akward there were items that I needed help and there was no place indicated for this help
Date published: 2022-04-13
Rated 5 out of 5 by from Turbotax is simple I have used Turbotax for years. I feel very confident in doing my taxes. Also, I have never felt misled by any advertisement by Turbotax. I think it is stated very clearly that there could be a cost for filing through Turbotax.
Date published: 2022-04-13
Rated 5 out of 5 by from Saved me the time and headache of doing myself This was so easy and I worked with my tax professional online when I had time. It was stress free and I forgot I was having my taxes prepared
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1990
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Quality has gone down TurboTax use to remember all of your previous forms of income, deductions, etc.; however, the 2021 did not import or remember several things, so there was no advantage to continue using TurboTax vs switching to a new tax prep software. I didn't receive one of my 1099-DIV statements, and without TurboTax reminding me, I didn't remember to include this before filing my taxes and had to file an amendment. The software claims it will not track NOL carry-forward amounts, so I am having to maintain a separate spreadsheet for NOL Carry-forward and Charitable Donations carryover, because I can't rely on TurboTax Software. TurboTax also require you to confirm bank information a second time for state return, after asking if you want to use the same information you just confirmed. It was difficult to find customer service phone number and chat isn't offered either—after calling in, they could not help and said sometimes the software just doesn't import data properly. There are so many hoops to jump through, the software doesn't remember items like it should, and when you need Customer Services, they are not very helpful.
Date published: 2022-04-13
Rated 5 out of 5 by from 119 Turbo tax was easy to use, asks all the right questions
Date published: 2022-04-13
Rated 5 out of 5 by from Great experience Enjoyed the simple and clean layout, loved the cartoons along the way :'D
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax Makes It Easy The tax preparer (Jocelyn) that I worked with was an absolute rock star!
Date published: 2022-04-13
Rated 5 out of 5 by from So fast and easy! I like that you guide me through every step, it makes it so easy and fast.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax works for me! I have been using TurboTax for the pass few years and I love it.
Date published: 2022-04-13
Rated 5 out of 5 by from TurboTax in trustworthy This has been approximately the 15th year we have use turbo tax for federal tax filing. There is no small detail that the software does not go over thoroughly and sometime repeated to make sure. I trust turbo tax that it has the latest softwarel updates and the latest tax laws in place to file our taxes
Date published: 2022-04-13
Rated 3 out of 5 by from help was akward there were items that I needed help and there was no place indicated for this help
Date published: 2022-04-13
Rated 5 out of 5 by from Turbotax is simple I have used Turbotax for years. I feel very confident in doing my taxes. Also, I have never felt misled by any advertisement by Turbotax. I think it is stated very clearly that there could be a cost for filing through Turbotax.
Date published: 2022-04-13
Rated 5 out of 5 by from Saved me the time and headache of doing myself This was so easy and I worked with my tax professional online when I had time. It was stress free and I forgot I was having my taxes prepared
Date published: 2022-04-13
All TurboTax® Offerings Reviews - Page 1990