TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Turbo Tax Review 2021 Tax Return Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by from TurboTax Live Premier was HORRIBLE The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by from It was good but took too long It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by from I like it Customer service is great and i really enjoy i can get a hold of someone live when needed
Date published: 2022-04-14
Rated 2 out of 5 by from Errors and Extra information needed Errors were popping up to a section that I did not need to input any information.
Date published: 2022-04-14
Rated 3 out of 5 by from 2x Charged | When You Buy and When You File Process is easy but be aware that you can get charged when you purchase the product and when you file.
Date published: 2022-04-14
Rated 5 out of 5 by from Excellent Site Very happy with my second year of using Turbo Tax. Easy to use and the explanations for things I wasn't quite sure of were great.
Date published: 2022-04-14
Rated 5 out of 5 by from Long Time Customer I have been using Turbo Tax for 17 years and it is always very easy to file. The few times I needed assistance Intuit representatives have been amazing to work with and are very knowledgeable.
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo Tax use to be good, but not any more!!! I've used TURBOTAX for years and it WAS very good. BUT IT IS NOT NOW! Last year when it said the processed electronically , it didn't!!! After almost 3 months and no refund, I went on-line to the IRS and it said they had not receive it. But I do have a return card from the US Post Office verifying they did receive it on July 24, 2021. I am still waiting for the paper return to process so I can get my refund! Today I did my 2021 return and submitted it on-line. It did say it processed, but I will have to wait to see if it really did. Another problem is that it did not clearly state that the debit from my back account will be based on a "all in 1 payment" or "4 payments over time" ??? Do you know how that will work??? Also, printing the return does not offer a SINGLE payment voucher!!! It is confusing and frustrating. Also, it is a waste of paper and ink to print vouchers when you are not mailing in a payment. Why did you have software written that is so wasteful? I do expect a reply to my review from someone, in your organization, who can explain what the reason or logic is for this wastefulness.
Date published: 2022-04-14
Rated 1 out of 5 by from I hate all of you so much Horribly confusing and I hate that I pay money for this every year.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1984
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Turbo Tax Review 2021 Tax Return Everything worked well. Software did a good job stepping through process, with very user friendly and easily understood questions. Only disappointment was that it did not give us the chance to upload my wife's W-2. So we had to manually enter data, which took more time. My W-2 was uploaded without incident.
Date published: 2022-04-14
Rated 1 out of 5 by from TurboTax Live Premier was HORRIBLE The assistants were not able to answer my questions. They told me i had a confusing situation and they did not know the answer. I knew my situation was a little bit unusual as I have a PhD stipend for my income. However, paying over $200 to be give zero help is extremely upsetting. I should have just done the version with no help because that is what I got. I will never again use this service. I will go to a CPA and pay them directly. It is cheaper and has better help. TurboTax, you really need to think a bit more about your CRM here.
Date published: 2022-04-14
Rated 4 out of 5 by from It was good but took too long It shouldn’t be so complicated. It took me 2 hours. Could be streamlined more.
Date published: 2022-04-14
Rated 5 out of 5 by from I like it Customer service is great and i really enjoy i can get a hold of someone live when needed
Date published: 2022-04-14
Rated 2 out of 5 by from Errors and Extra information needed Errors were popping up to a section that I did not need to input any information.
Date published: 2022-04-14
Rated 3 out of 5 by from 2x Charged | When You Buy and When You File Process is easy but be aware that you can get charged when you purchase the product and when you file.
Date published: 2022-04-14
Rated 5 out of 5 by from Excellent Site Very happy with my second year of using Turbo Tax. Easy to use and the explanations for things I wasn't quite sure of were great.
Date published: 2022-04-14
Rated 5 out of 5 by from Long Time Customer I have been using Turbo Tax for 17 years and it is always very easy to file. The few times I needed assistance Intuit representatives have been amazing to work with and are very knowledgeable.
Date published: 2022-04-14
Rated 1 out of 5 by from Turbo Tax use to be good, but not any more!!! I've used TURBOTAX for years and it WAS very good. BUT IT IS NOT NOW! Last year when it said the processed electronically , it didn't!!! After almost 3 months and no refund, I went on-line to the IRS and it said they had not receive it. But I do have a return card from the US Post Office verifying they did receive it on July 24, 2021. I am still waiting for the paper return to process so I can get my refund! Today I did my 2021 return and submitted it on-line. It did say it processed, but I will have to wait to see if it really did. Another problem is that it did not clearly state that the debit from my back account will be based on a "all in 1 payment" or "4 payments over time" ??? Do you know how that will work??? Also, printing the return does not offer a SINGLE payment voucher!!! It is confusing and frustrating. Also, it is a waste of paper and ink to print vouchers when you are not mailing in a payment. Why did you have software written that is so wasteful? I do expect a reply to my review from someone, in your organization, who can explain what the reason or logic is for this wastefulness.
Date published: 2022-04-14
Rated 1 out of 5 by from I hate all of you so much Horribly confusing and I hate that I pay money for this every year.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1984