TURBOTAX CUSTOMER REVIEWS
TurboTax Deluxe Reviews
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Rated 1 out of 5 by janinenemi from Turbotax is a total rip off. and NOT worth it I paid extra for TAX EXPERT help. Whenever I asked for help, I got a PRODUCT EXPERT. They knew nothing and it was obvious. I was given wrong answers that could have made me put in the wrong information on my return. Luckily I was smart enough to know that it didn't sound right and researched it myself! When I finally asked if the person was a TAX EXPERT they said NO, just a PRODUCT EXPERT. It took an act of congress to try to speak to an actual EXPERT
Date published: 2023-04-17
Rated 5 out of 5 by Aryl from Quickest I've ever filed I did my taxes this year with Turbo tax quickly and efficiently
Date published: 2023-04-17
Rated 2 out of 5 by ddddbudddd from bad year with turbo had several questions that were never able to get answered. Did not appreciate being locked in to an upgrade at the very end. Will definitely be looking for another option for next year.
Date published: 2023-04-17
Rated 5 out of 5 by DROCKVIKES from Amazing I love using Turbo Tax. I needed live assistance and someone walked me through every question I had.
Date published: 2023-04-17
Rated 3 out of 5 by Matt In MO from Great except for document import Great experience, but ended up having to manually type in all the documents. When I tried to upload the documents, it inserted "IN" as the state on all documents instead of my correct state (MO). As a result, all the zip codes were rejected upon checking because they did not match. There is no option to fix the address, so I had to go back and delete them and then manually enter all the values.
Date published: 2023-04-17
Rated 5 out of 5 by DianeK56 from Great Assistance on My Return My Turbo Tax Live Expert was great. Patient and clear.
Date published: 2023-04-17
Rated 3 out of 5 by TAG1991 from NOT HAPPY ABOUT COST OF FILING UPSET DO TO WHEN STARTING OUT IN FILING I DID NO COST $0 WHEN I NEEDED TO ADD 1099R WAS ASKED TO UPGRADE TO NEXT LEVEL FOR $71 WHICH ALSO DID STATE. WHEN I WAS AT THE END YOU CHARGED ME $145 PLUS $35 FOR EFILE. VERY MISLEADING ON COST. TRIED ASKING THRU CHAT AND WAS SENT TO READ SEVERAL THINGS, I HAVE NEVER PAID THIS MUCH, I AM ON SS DISABLITY AND DONE HAVE THE FUNDS TO PAY $185
Date published: 2023-04-17
Rated 5 out of 5 by 28510 from LOVE TURBO TAX! Had a lot of unusual circumstances to claim for 2022 and they helped me capture it al!
Date published: 2023-04-17
Rated 1 out of 5 by Guen27 from Your system is BROKEN On my state filing it kept asking for an apartment number and I DO NOT live in an apartment. This has been an infuriating process and I will not be using your software again next year!!!
Date published: 2023-04-17
Rated 4 out of 5 by Craw78 from Helpful and somewhat straight forward Pretty easy to use. 3rd year in a row I've used this product.
All TurboTax® Offerings Reviews - Page 1982
Date published: 2023-04-17
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Sort by
Narrow your results
Narrow your results
Select all that apply to find reviewers similar to you.
Life Changes
Prior year tax prep
Married life
Own a home
Kids
Own a business
Student
Filter by product
TurboTax Online
TurboTax Live Assisted
TurboTax CD/Download
TurboTax Live Full Service
Rated 1 out of 5 by janinenemi from Turbotax is a total rip off. and NOT worth it I paid extra for TAX EXPERT help. Whenever I asked for help, I got a PRODUCT EXPERT. They knew nothing and it was obvious. I was given wrong answers that could have made me put in the wrong information on my return. Luckily I was smart enough to know that it didn't sound right and researched it myself! When I finally asked if the person was a TAX EXPERT they said NO, just a PRODUCT EXPERT. It took an act of congress to try to speak to an actual EXPERT
Date published: 2023-04-17
Rated 5 out of 5 by Aryl from Quickest I've ever filed I did my taxes this year with Turbo tax quickly and efficiently
Date published: 2023-04-17
Rated 2 out of 5 by ddddbudddd from bad year with turbo had several questions that were never able to get answered. Did not appreciate being locked in to an upgrade at the very end. Will definitely be looking for another option for next year.
Date published: 2023-04-17
Rated 5 out of 5 by DROCKVIKES from Amazing I love using Turbo Tax. I needed live assistance and someone walked me through every question I had.
Date published: 2023-04-17
Rated 3 out of 5 by Matt In MO from Great except for document import Great experience, but ended up having to manually type in all the documents. When I tried to upload the documents, it inserted "IN" as the state on all documents instead of my correct state (MO). As a result, all the zip codes were rejected upon checking because they did not match. There is no option to fix the address, so I had to go back and delete them and then manually enter all the values.
Date published: 2023-04-17
Rated 5 out of 5 by DianeK56 from Great Assistance on My Return My Turbo Tax Live Expert was great. Patient and clear.
Date published: 2023-04-17
Rated 3 out of 5 by TAG1991 from NOT HAPPY ABOUT COST OF FILING UPSET DO TO WHEN STARTING OUT IN FILING I DID NO COST $0 WHEN I NEEDED TO ADD 1099R WAS ASKED TO UPGRADE TO NEXT LEVEL FOR $71 WHICH ALSO DID STATE. WHEN I WAS AT THE END YOU CHARGED ME $145 PLUS $35 FOR EFILE. VERY MISLEADING ON COST. TRIED ASKING THRU CHAT AND WAS SENT TO READ SEVERAL THINGS, I HAVE NEVER PAID THIS MUCH, I AM ON SS DISABLITY AND DONE HAVE THE FUNDS TO PAY $185
Date published: 2023-04-17
Rated 5 out of 5 by 28510 from LOVE TURBO TAX! Had a lot of unusual circumstances to claim for 2022 and they helped me capture it al!
Date published: 2023-04-17
Rated 1 out of 5 by Guen27 from Your system is BROKEN On my state filing it kept asking for an apartment number and I DO NOT live in an apartment. This has been an infuriating process and I will not be using your software again next year!!!
Date published: 2023-04-17
Rated 4 out of 5 by Craw78 from Helpful and somewhat straight forward Pretty easy to use. 3rd year in a row I've used this product.
All TurboTax® Offerings Reviews - Page 1982
Date published: 2023-04-17