TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from 2020 Return More Difficult than 2019 I had some changes this year: no dependents, filing status = Single vs. Head of Household, 529 college fund withdrawals and expenses reported on child’s return rather than mine. Turbo tax wanted me to report the 529 funds on my return referring to my daughter as a “Non-dependent”, but then would not acknowledge the expenses. Halfway in, I found through IRS Publication 970 that if she makes more than $4300, I cannot claim her as a dependent and she has to include the 529 funds on her return. When I tried to correct this, Turbo Tax would not allow me to delete all entries, some but not all. It did not affect the bottom line, but it made me feel uncomfortable that the information was still included in my return. Also, I refinanced my home in 2020 and received 3 1098’s for mortgage interest, one from previous mortgage co., one from company who handled my loan for 1st month after refi, and one from the refi company who kept my loan. Turbo Tax added up all loan amounts on the 3 1098’s to show that I have over $800,000 in mortgages, when I only have 1/3 of that, about $270,000. That needs to be fixed.
Date published: 2021-05-06
Rated 5 out of 5 by from TURBO TAX SELF-EMPLOYED IS AWESOME! IT MAKES DOING TAXES ALMOST FUN! IT IS SO EASY TO FILL IN WHAT YOU NEED AND SKIP THE THINGS THAT DON'T APPLY TO YOU. IT HELPED FIND DEDUCTIONS THAT DIDN'T KNOW ABOUT.
Date published: 2021-05-06
Rated 2 out of 5 by from Used for several years We have used Turbo Tax for over 10 years. I appreciate the software being user friendly. The only problem this year was the fees have tripled and I am very unsatisfied with the price. We will shop around next year or maybe stay with Turbo Tax if it is least expensive.
Date published: 2021-05-06
Rated 2 out of 5 by from Not happy I purchased the CD at Costco and had nothing but problems. Starting off with it shutting my computer down by itself and not saving any of my 15 w-2s info that i had already typed in causing me to have to call you and start all over again.
Date published: 2021-05-06
Rated 5 out of 5 by from gets taxes done I've used turbo tax for my return for the last 2 years. They work wonders and no line at tax office
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Super easy and efficient Ive used turbo tax to free file for years. Glad to have just as easy going time using the self employed version.
Date published: 2021-05-06
Rated 3 out of 5 by from Need more description of steps Some of the info was confusing. More descriptions of steps would help.
Date published: 2021-05-06
Rated 5 out of 5 by from turbo tax is very helpful thank you it was very easy they explained everything to me in a great way
Date published: 2021-05-06
Rated 1 out of 5 by from TurboTax is Terrible I am having a terrible experience. It is not letting me efile and it has taken several hours to complete all of these sections. It took me much less time completing paper returns. I would not recommend turbotax. It still is not letting me efile and this is extremely frustrating.
Date published: 2021-05-06
Rated 4 out of 5 by from Not overly complicated Got support when needed. Once established; all went well. Very easy to follow.
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1977
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from 2020 Return More Difficult than 2019 I had some changes this year: no dependents, filing status = Single vs. Head of Household, 529 college fund withdrawals and expenses reported on child’s return rather than mine. Turbo tax wanted me to report the 529 funds on my return referring to my daughter as a “Non-dependent”, but then would not acknowledge the expenses. Halfway in, I found through IRS Publication 970 that if she makes more than $4300, I cannot claim her as a dependent and she has to include the 529 funds on her return. When I tried to correct this, Turbo Tax would not allow me to delete all entries, some but not all. It did not affect the bottom line, but it made me feel uncomfortable that the information was still included in my return. Also, I refinanced my home in 2020 and received 3 1098’s for mortgage interest, one from previous mortgage co., one from company who handled my loan for 1st month after refi, and one from the refi company who kept my loan. Turbo Tax added up all loan amounts on the 3 1098’s to show that I have over $800,000 in mortgages, when I only have 1/3 of that, about $270,000. That needs to be fixed.
Date published: 2021-05-06
Rated 5 out of 5 by from TURBO TAX SELF-EMPLOYED IS AWESOME! IT MAKES DOING TAXES ALMOST FUN! IT IS SO EASY TO FILL IN WHAT YOU NEED AND SKIP THE THINGS THAT DON'T APPLY TO YOU. IT HELPED FIND DEDUCTIONS THAT DIDN'T KNOW ABOUT.
Date published: 2021-05-06
Rated 2 out of 5 by from Used for several years We have used Turbo Tax for over 10 years. I appreciate the software being user friendly. The only problem this year was the fees have tripled and I am very unsatisfied with the price. We will shop around next year or maybe stay with Turbo Tax if it is least expensive.
Date published: 2021-05-06
Rated 2 out of 5 by from Not happy I purchased the CD at Costco and had nothing but problems. Starting off with it shutting my computer down by itself and not saving any of my 15 w-2s info that i had already typed in causing me to have to call you and start all over again.
Date published: 2021-05-06
Rated 5 out of 5 by from gets taxes done I've used turbo tax for my return for the last 2 years. They work wonders and no line at tax office
Date published: 2021-05-06
Rated 5 out of 5 by from Turbotax is Super easy and efficient Ive used turbo tax to free file for years. Glad to have just as easy going time using the self employed version.
Date published: 2021-05-06
Rated 3 out of 5 by from Need more description of steps Some of the info was confusing. More descriptions of steps would help.
Date published: 2021-05-06
Rated 5 out of 5 by from turbo tax is very helpful thank you it was very easy they explained everything to me in a great way
Date published: 2021-05-06
Rated 1 out of 5 by from TurboTax is Terrible I am having a terrible experience. It is not letting me efile and it has taken several hours to complete all of these sections. It took me much less time completing paper returns. I would not recommend turbotax. It still is not letting me efile and this is extremely frustrating.
Date published: 2021-05-06
Rated 4 out of 5 by from Not overly complicated Got support when needed. Once established; all went well. Very easy to follow.
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1977