TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from For me, So Far, So Good I love the useability of the site. The "Learn More" tabs really help me a lot. I have Stocks and Crypto, so that was a bit challenging, especially because due to some tech issues with my securities exchange llc, I had to input some of the info myself but using all of Turbo Tax's resources I was able to figure out where to input everything. It takes a bit of time but is so empowering and worth not having to pay anyone else to do my taxes.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Awesome mostly easy to interpret instructions. great online or phone help when you get stuck. very good help when there is some sort of problem with the return.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great Quick and easy. Not hard and very simple steps. Doesn't make you hate to do taxes. No waiting hours to get taxes done.
Date published: 2021-02-19
Rated 3 out of 5 by from Not happy I have done Turbo Tax for the past 15 years and I've never had as many problems as I did this year with the software
Date published: 2021-02-19
Rated 1 out of 5 by from no able to attach necessary documents to return Every year its a pain to file my state taxes because I have to attach my solar credit paperwork. The last 2 years the state has not asked for the paper to be submitted but this year i have to mail them in. Why does an advanced tax system not have the capability for us to attach necessary documents to file our taxes.
Date published: 2021-02-19
Rated 5 out of 5 by from It was amazing to have an expert guide you to file I enjoyed filing my own taxes with the help of a professional. Desiree was an amazing specialist.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is so easy and reliable!!! I find using Turbotax is easy, quick, and I'm always confident my returns are complete and accurate. Thank you Turbotax!
Date published: 2021-02-19
Rated 4 out of 5 by from Refund Processing Service Fee I've been using TurboTax for over 20 years. This year I was going to take the State processing fee of $20 from my federal refund. But at the very end of the program there was a "Refund Processing Service Fee" of $40 that TurboTax was going to charge me just to reduce my refund by the $20 State fee. I think this is inappropriate. I already paid $40 for the program from Costco. I just went back and charged it to my credit card with no extra fees.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is easy to use and minimizes errors I have used TurboTax for more than a decade, and have always found it easy to use. By being able to import last year's data, as well as connect with banking/investments directly, the chance of introducing errors is minimized
Date published: 2021-02-19
Rated 3 out of 5 by from Saving and retrieving return i Saving and retrieving return is awkward. Had trouble finding the saved return.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 1973
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from For me, So Far, So Good I love the useability of the site. The "Learn More" tabs really help me a lot. I have Stocks and Crypto, so that was a bit challenging, especially because due to some tech issues with my securities exchange llc, I had to input some of the info myself but using all of Turbo Tax's resources I was able to figure out where to input everything. It takes a bit of time but is so empowering and worth not having to pay anyone else to do my taxes.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax Awesome mostly easy to interpret instructions. great online or phone help when you get stuck. very good help when there is some sort of problem with the return.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbo Tax is great Quick and easy. Not hard and very simple steps. Doesn't make you hate to do taxes. No waiting hours to get taxes done.
Date published: 2021-02-19
Rated 3 out of 5 by from Not happy I have done Turbo Tax for the past 15 years and I've never had as many problems as I did this year with the software
Date published: 2021-02-19
Rated 1 out of 5 by from no able to attach necessary documents to return Every year its a pain to file my state taxes because I have to attach my solar credit paperwork. The last 2 years the state has not asked for the paper to be submitted but this year i have to mail them in. Why does an advanced tax system not have the capability for us to attach necessary documents to file our taxes.
Date published: 2021-02-19
Rated 5 out of 5 by from It was amazing to have an expert guide you to file I enjoyed filing my own taxes with the help of a professional. Desiree was an amazing specialist.
Date published: 2021-02-19
Rated 5 out of 5 by from Turbotax is so easy and reliable!!! I find using Turbotax is easy, quick, and I'm always confident my returns are complete and accurate. Thank you Turbotax!
Date published: 2021-02-19
Rated 4 out of 5 by from Refund Processing Service Fee I've been using TurboTax for over 20 years. This year I was going to take the State processing fee of $20 from my federal refund. But at the very end of the program there was a "Refund Processing Service Fee" of $40 that TurboTax was going to charge me just to reduce my refund by the $20 State fee. I think this is inappropriate. I already paid $40 for the program from Costco. I just went back and charged it to my credit card with no extra fees.
Date published: 2021-02-19
Rated 4 out of 5 by from TurboTax is easy to use and minimizes errors I have used TurboTax for more than a decade, and have always found it easy to use. By being able to import last year's data, as well as connect with banking/investments directly, the chance of introducing errors is minimized
Date published: 2021-02-19
Rated 3 out of 5 by from Saving and retrieving return i Saving and retrieving return is awkward. Had trouble finding the saved return.
Date published: 2021-02-19
All TurboTax® Offerings Reviews - Page 1973