TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 1 out of 5 by from Endless Error Loop TurboTax inexplicably flagged my only 1099 NEC form but never identified any missing information. Going back and forth as instructed created multiple 1099 NEC forms and Schedule C forms that were only visible when you click on Tax Documents in the lower right hand corner. After three hours of frustration, live chats, and phone chats--for which I had to pay extra fees---the duplicate forms were revealed. Recreating the SAME thing I initially gave TurboTax in a 1099 NEC after deleting all finally cured the defect. Unacceptable. I shouldn't have to fix TurboTax's software issues. No tax advice was required. Turbotax Live Experts did their best but no codes would display for cobrowsing. I downrated TurboTax since I am rating the experience, not the person on the telephone or in the chat. This was a terrible problem created by TurboTax, which benefitted TurboTax and cost me three extra hours of my time. Unacceptable.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo was fast Nothing to say but was fast. Some hiccups but kept going till the end
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax always comes through great service very simple and straight forward I have been using this for years
Date published: 2021-05-18
Rated 1 out of 5 by from The price goes up every year I did not get my fidelity discount off of my turbotax service fee.
Date published: 2021-05-18
Rated 4 out of 5 by from It is really good Helps you file your taxes pretty easily especially when you have equity investments. Can download tax info by seamlessly connecting to other firm’s website
Date published: 2021-05-18
Rated 5 out of 5 by from easier easier than h&rblock. took me 30minutes to complete
Date published: 2021-05-18
Rated 4 out of 5 by from tax bad was crazy a lot of money you been asking this year crazy
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo tax doesn't handle backdoor Roth at all TurboTax does NOT handle backdoor Roth. Depending on what order you enter your items in, you might get errors and will get very different results. I redid my taxes 3 times from scratch to avoid things as simply deleting items does not work.
Date published: 2021-05-18
Rated 5 out of 5 by from Simple accurate and reilable Allowed me to complete Taxes effortlessly and on time!!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax Works It's very helpful and provides excellent feedback to questions.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1968
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 1 out of 5 by from Endless Error Loop TurboTax inexplicably flagged my only 1099 NEC form but never identified any missing information. Going back and forth as instructed created multiple 1099 NEC forms and Schedule C forms that were only visible when you click on Tax Documents in the lower right hand corner. After three hours of frustration, live chats, and phone chats--for which I had to pay extra fees---the duplicate forms were revealed. Recreating the SAME thing I initially gave TurboTax in a 1099 NEC after deleting all finally cured the defect. Unacceptable. I shouldn't have to fix TurboTax's software issues. No tax advice was required. Turbotax Live Experts did their best but no codes would display for cobrowsing. I downrated TurboTax since I am rating the experience, not the person on the telephone or in the chat. This was a terrible problem created by TurboTax, which benefitted TurboTax and cost me three extra hours of my time. Unacceptable.
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo was fast Nothing to say but was fast. Some hiccups but kept going till the end
Date published: 2021-05-18
Rated 5 out of 5 by from Turbo Tax always comes through great service very simple and straight forward I have been using this for years
Date published: 2021-05-18
Rated 1 out of 5 by from The price goes up every year I did not get my fidelity discount off of my turbotax service fee.
Date published: 2021-05-18
Rated 4 out of 5 by from It is really good Helps you file your taxes pretty easily especially when you have equity investments. Can download tax info by seamlessly connecting to other firm’s website
Date published: 2021-05-18
Rated 5 out of 5 by from easier easier than h&rblock. took me 30minutes to complete
Date published: 2021-05-18
Rated 4 out of 5 by from tax bad was crazy a lot of money you been asking this year crazy
Date published: 2021-05-18
Rated 1 out of 5 by from Turbo tax doesn't handle backdoor Roth at all TurboTax does NOT handle backdoor Roth. Depending on what order you enter your items in, you might get errors and will get very different results. I redid my taxes 3 times from scratch to avoid things as simply deleting items does not work.
Date published: 2021-05-18
Rated 5 out of 5 by from Simple accurate and reilable Allowed me to complete Taxes effortlessly and on time!!
Date published: 2021-05-18
Rated 4 out of 5 by from Turbo Tax Works It's very helpful and provides excellent feedback to questions.
Date published: 2021-05-18
All TurboTax® Offerings Reviews - Page 1968