TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from My Turbo It's great for filing when you have no deductions.
Date published: 2021-02-22
Rated 3 out of 5 by from Use Review The soft ware was being challenging and I needed a support agent. I was first connected to Michelle, she was very nice but it took her a hr to finally escalate my call to a tax prepare. John was great and got my issue solved in 25 mins including knowing how to by pass the problems and resolve them another way
Date published: 2021-02-22
Rated 2 out of 5 by from Hasn't gotten better Your prices have gotten out of control to file! I've been a user for 9-10 years and it seems as though your costs have skyrocketed. A $40 processing fee to e-file by using your return??? This debacle with the stimulus payments and turbo tax was a complete and utter disaster. I'm thankful we weren't one of the many families that were completely dependent upon that check to pay for essentials such as utilities, groceries, etc. If you're going to charge what you're charging, then you better get these things figured out!
Date published: 2021-02-22
Rated 5 out of 5 by from Military Member using turbo tax i enjoy using Turbo Tax it's simple and easy to use, and then having the ease of mind of knowing you can have a Tax expert look over your taxes before you submit is amazing
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the greatest! It's fast and efficient, the prices continue to increase but it's worth it.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to do taxes Easy to complete all requested information. Anyone can complete their taxes on turbo tax.
Date published: 2021-02-22
Rated 5 out of 5 by from Good Good and easy to use. I need 30 more characters in
Date published: 2021-02-22
Rated 1 out of 5 by from Not Good It was not the best in the world. But I was able to get it done. It wouldn't let me edit or delete or move w-2, 1099-misc around. So I don't think I'll be using them next year.
Date published: 2021-02-22
Rated 5 out of 5 by from Customer Service was Stellar. Technical Service ? The customer service was really very good, I felt helped. However the technical support on the website was subpar in my opinion. I sat for hours on loading pages filing my return. Granted my file was larger, however, it was still under the maximum. I hope in the first the site is a little faster and the loading pages aren't so glitchy.
Date published: 2021-02-22
Rated 2 out of 5 by from Puzzled I had to go through a couple of times due to confusion in a few areas. I wanted to file head of household and it wanted me to file single. It wouldn't let me change it and i had to redo a bunch of stuff. Also, not free..cost 120 to file??? I'm confused!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1966
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from My Turbo It's great for filing when you have no deductions.
Date published: 2021-02-22
Rated 3 out of 5 by from Use Review The soft ware was being challenging and I needed a support agent. I was first connected to Michelle, she was very nice but it took her a hr to finally escalate my call to a tax prepare. John was great and got my issue solved in 25 mins including knowing how to by pass the problems and resolve them another way
Date published: 2021-02-22
Rated 2 out of 5 by from Hasn't gotten better Your prices have gotten out of control to file! I've been a user for 9-10 years and it seems as though your costs have skyrocketed. A $40 processing fee to e-file by using your return??? This debacle with the stimulus payments and turbo tax was a complete and utter disaster. I'm thankful we weren't one of the many families that were completely dependent upon that check to pay for essentials such as utilities, groceries, etc. If you're going to charge what you're charging, then you better get these things figured out!
Date published: 2021-02-22
Rated 5 out of 5 by from Military Member using turbo tax i enjoy using Turbo Tax it's simple and easy to use, and then having the ease of mind of knowing you can have a Tax expert look over your taxes before you submit is amazing
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax is the greatest! It's fast and efficient, the prices continue to increase but it's worth it.
Date published: 2021-02-22
Rated 5 out of 5 by from Easy to do taxes Easy to complete all requested information. Anyone can complete their taxes on turbo tax.
Date published: 2021-02-22
Rated 5 out of 5 by from Good Good and easy to use. I need 30 more characters in
Date published: 2021-02-22
Rated 1 out of 5 by from Not Good It was not the best in the world. But I was able to get it done. It wouldn't let me edit or delete or move w-2, 1099-misc around. So I don't think I'll be using them next year.
Date published: 2021-02-22
Rated 5 out of 5 by from Customer Service was Stellar. Technical Service ? The customer service was really very good, I felt helped. However the technical support on the website was subpar in my opinion. I sat for hours on loading pages filing my return. Granted my file was larger, however, it was still under the maximum. I hope in the first the site is a little faster and the loading pages aren't so glitchy.
Date published: 2021-02-22
Rated 2 out of 5 by from Puzzled I had to go through a couple of times due to confusion in a few areas. I wanted to file head of household and it wanted me to file single. It wouldn't let me change it and i had to redo a bunch of stuff. Also, not free..cost 120 to file??? I'm confused!!
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1966