TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo tax was super easy and totally worth it! Leah was my turbo tax expert and she was easy to talk to and very informative! She made the process a breeze! Thanks, Leah!
Date published: 2021-05-02
Rated 4 out of 5 by from wonderful straight forward, easy to work with, nice to know that help was always available if I needed it
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is Awesome! Use every year! Always purchase Audit Protection, too!
Date published: 2021-05-02
Rated 4 out of 5 by from I've used Turbotax for years, but... I've used Turbotax for years but this year was more glitchy than most. I had a situation that wasn't accounted for in the dialogue, and I had to talk to a support person. At the end, when trying to communicate how I wanted to pay my taxes, I had to repeat the state section several times before it finally, inexplicably, accepted my responses. Doesn't make me feel confident.
Date published: 2021-05-02
Rated 1 out of 5 by from Turbotax is misleading Extremely misleading and guides you to most expensive products that are not necessary for a very basic tax return
Date published: 2021-05-02
Rated 3 out of 5 by from Good but has a decent glitch Generally good, it import features are good and it handles most things well. The system does have a glitch if you refi a home loan, so that takes some manual effort to correct that. Also, the on-screen reviewability of results is difficult, for example you need to print the worksheets to reconcile your inputs to the tax amount, I found this to be frustrating.
Date published: 2021-05-02
Rated 4 out of 5 by from Great Service/Program The service is fast and easy and imports your information from previous years. Gives you additional questions you may not think of to cover different situations. Also nice it was 100 percent free!
Date published: 2021-05-02
Rated 4 out of 5 by from Needs More Info on How to Handle State Tax Exempt I always have a hard time with the State Tax Exempt Income. It would be great if you expanded on that topic and had specific pages where to enter the #. Right now you have to hunt for where it should go and many times I don't get my taxes correctly and get ltrs from VA and Fed
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax Review I have used Turbo Tax for years. It mostly works out fine. Something to assist with adjusting my W4 would be helpful. The tool that Turbo Tax had was not very helpful last year, or this year.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax is very user-friendly. Turbo Tax is very easy to use but update of Turbo tax would not work. Update worked on prior returns but not today.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 1956
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo tax was super easy and totally worth it! Leah was my turbo tax expert and she was easy to talk to and very informative! She made the process a breeze! Thanks, Leah!
Date published: 2021-05-02
Rated 4 out of 5 by from wonderful straight forward, easy to work with, nice to know that help was always available if I needed it
Date published: 2021-05-02
Rated 5 out of 5 by from TurboTax is Awesome! Use every year! Always purchase Audit Protection, too!
Date published: 2021-05-02
Rated 4 out of 5 by from I've used Turbotax for years, but... I've used Turbotax for years but this year was more glitchy than most. I had a situation that wasn't accounted for in the dialogue, and I had to talk to a support person. At the end, when trying to communicate how I wanted to pay my taxes, I had to repeat the state section several times before it finally, inexplicably, accepted my responses. Doesn't make me feel confident.
Date published: 2021-05-02
Rated 1 out of 5 by from Turbotax is misleading Extremely misleading and guides you to most expensive products that are not necessary for a very basic tax return
Date published: 2021-05-02
Rated 3 out of 5 by from Good but has a decent glitch Generally good, it import features are good and it handles most things well. The system does have a glitch if you refi a home loan, so that takes some manual effort to correct that. Also, the on-screen reviewability of results is difficult, for example you need to print the worksheets to reconcile your inputs to the tax amount, I found this to be frustrating.
Date published: 2021-05-02
Rated 4 out of 5 by from Great Service/Program The service is fast and easy and imports your information from previous years. Gives you additional questions you may not think of to cover different situations. Also nice it was 100 percent free!
Date published: 2021-05-02
Rated 4 out of 5 by from Needs More Info on How to Handle State Tax Exempt I always have a hard time with the State Tax Exempt Income. It would be great if you expanded on that topic and had specific pages where to enter the #. Right now you have to hunt for where it should go and many times I don't get my taxes correctly and get ltrs from VA and Fed
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax Review I have used Turbo Tax for years. It mostly works out fine. Something to assist with adjusting my W4 would be helpful. The tool that Turbo Tax had was not very helpful last year, or this year.
Date published: 2021-05-02
Rated 4 out of 5 by from Turbo Tax is very user-friendly. Turbo Tax is very easy to use but update of Turbo tax would not work. Update worked on prior returns but not today.
Date published: 2021-05-02
All TurboTax® Offerings Reviews - Page 1956