TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
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Own a business
Student
Rated 1 out of 5 by from Absolutely horrible Couldn't import W-2. After 3 tries it took me a half hour to get back to being able to do a 4th attempt. Bugs in the program which prevents the checking from working. Had some mutual fund income from foreign sources. Turbo tax gave 2 ways to calculate. Tried on way and it passed smart check. Return bounced when I efiled. Finally tried the other way and it worked. Turbo tax told me either way was OK. All the data was imported from the mutual fund, so it's the turbo tax generating the wrong information. The NY state I thought I had to buy was also a complete rip off. Had to a partial year return because employer withheld a little bit of money. Worked zero days in NY. Should have been easy. Efile was rejected because of zero days worked. Claimed it would be automatically rejected. Talked to person in NY tax office and they said zero days was fine, just print it out and send it. Turbo tax kept my email filing fee and provided zero value. Just went to go print out the return. I'll find it eventually. Turbotax gave me a "want to print it" link that didn't help me print it. It brought me to a web page that told me to quit the program and open in preview mode. Being able to print your return seems like basic functionality for a tax program. I will never ever buy turbo tax again. I'll spend the money on an accountant rather than use this shoddy, buggy, horrible program.
Date published: 2021-05-20
Rated 2 out of 5 by from Amended 2019 taxes was too much Must do a better job of how to inform customers on how to amend taxes
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is awesome and I recommend it to anyone I love using the services of a Tax expert, she was so nice, kind, knowledgable and always available. She completed my takes in no time.
Date published: 2021-05-20
Rated 4 out of 5 by from makes tax paying easy,as laying on the couch. easy to correct errors,made by one. never feel alone.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbtax is fantastic! They were extremely exceptional, responsive, and the best!
Date published: 2021-05-20
Rated 5 out of 5 by from Amazing help after tax return rejected I spoke to three agents today about my tax return rejection. They were so helpful and I was able to correct my mistakes. I even got a refund back instead of owing money! I can't thank them enough!!!!!
Date published: 2021-05-20
Rated 3 out of 5 by from Transmittal Fee is too much! The program itself is fine but the transmittal fees are too expensive.
Date published: 2021-05-20
Rated 5 out of 5 by from Thank you Turbo Tax Excellent and complete service, great attention and professionalism.
Date published: 2021-05-20
Rated 5 out of 5 by from such an easy way to do taxes This was very simple way to do taxes , I never did this by myself
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is fabulous I've been using TurboTax for years now and I love it. I wouldn't use anything else
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 195
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Absolutely horrible Couldn't import W-2. After 3 tries it took me a half hour to get back to being able to do a 4th attempt. Bugs in the program which prevents the checking from working. Had some mutual fund income from foreign sources. Turbo tax gave 2 ways to calculate. Tried on way and it passed smart check. Return bounced when I efiled. Finally tried the other way and it worked. Turbo tax told me either way was OK. All the data was imported from the mutual fund, so it's the turbo tax generating the wrong information. The NY state I thought I had to buy was also a complete rip off. Had to a partial year return because employer withheld a little bit of money. Worked zero days in NY. Should have been easy. Efile was rejected because of zero days worked. Claimed it would be automatically rejected. Talked to person in NY tax office and they said zero days was fine, just print it out and send it. Turbo tax kept my email filing fee and provided zero value. Just went to go print out the return. I'll find it eventually. Turbotax gave me a "want to print it" link that didn't help me print it. It brought me to a web page that told me to quit the program and open in preview mode. Being able to print your return seems like basic functionality for a tax program. I will never ever buy turbo tax again. I'll spend the money on an accountant rather than use this shoddy, buggy, horrible program.
Date published: 2021-05-20
Rated 2 out of 5 by from Amended 2019 taxes was too much Must do a better job of how to inform customers on how to amend taxes
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is awesome and I recommend it to anyone I love using the services of a Tax expert, she was so nice, kind, knowledgable and always available. She completed my takes in no time.
Date published: 2021-05-20
Rated 4 out of 5 by from makes tax paying easy,as laying on the couch. easy to correct errors,made by one. never feel alone.
Date published: 2021-05-20
Rated 5 out of 5 by from Turbtax is fantastic! They were extremely exceptional, responsive, and the best!
Date published: 2021-05-20
Rated 5 out of 5 by from Amazing help after tax return rejected I spoke to three agents today about my tax return rejection. They were so helpful and I was able to correct my mistakes. I even got a refund back instead of owing money! I can't thank them enough!!!!!
Date published: 2021-05-20
Rated 3 out of 5 by from Transmittal Fee is too much! The program itself is fine but the transmittal fees are too expensive.
Date published: 2021-05-20
Rated 5 out of 5 by from Thank you Turbo Tax Excellent and complete service, great attention and professionalism.
Date published: 2021-05-20
Rated 5 out of 5 by from such an easy way to do taxes This was very simple way to do taxes , I never did this by myself
Date published: 2021-05-20
Rated 5 out of 5 by from Turbo Tax is fabulous I've been using TurboTax for years now and I love it. I wouldn't use anything else
Date published: 2021-05-20
All TurboTax® Offerings Reviews - Page 195