TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is very user friendly The platform is very easy to use and quick. Will use again.
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent way to file taxes Turbo Tax has all the schedules that were very easy to follow. Questions were easy to answer and you could use the BACK button to check to make sure you answered correctly. They double checked everything and always asked if "Is this correct?" Very easy to file!
Date published: 2021-05-04
Rated 4 out of 5 by from very easy Turbo tax makes doing your taxes is very easy and Consistent
Date published: 2021-05-04
Rated 5 out of 5 by from Promotion ! The overall turbo tax service is nice and convenient and David made it that much better.
Date published: 2021-05-04
Rated 5 out of 5 by from I could not do it without you! Thank you so much for this program and having it available online. It makes filing taxes easy and not so dreadful! I appreciate all your team does!
Date published: 2021-05-04
Rated 5 out of 5 by from Taxes Fun Turbo Tax makes the yearly chore fun. Encouragement, double and triple checks. Real people ready to answer any questions.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbox Tax doesn't disappoint Used TurboTax Online Premier to help with 1099s this year. I've used TurboTax 8 years in a row now and will continue to use and highly recommend their services.
Date published: 2021-05-04
Rated 5 out of 5 by from Makes tax filing simple TurboTax does it again. Year after year we've had great success
Date published: 2021-05-04
Rated 1 out of 5 by from It helped me complete my taxes. It helped me complete my taxes but charged me 140$ which is over 20% of my refund for someone who was not employed the whole year scraping just enough for medication just to stay alive, I can't say that I would recommend Turbo Tax. It isn't like there is a real accountant doing the work, it is a computer. Those are facts as represented by the software.
Date published: 2021-05-04
Rated 1 out of 5 by from Honest Review The layout was fine, pretty straightforward to fill out. What made this experience terrible was that I had to file taxes in 2 states because I had to move around during 2020. So I lived in one state for 3 months before moving. I didn't have a job in State 1 but I filled it out, fine. After asking me to pay I got prompted for state ID because of Illinois state laws. I didn't have an IL ID of any sort because I only lived there for a few months! So it didn't let me file so I just wanted a refund. I tried to get a refund and their refund form didn't work. Called customer service, got stalled for nearly an hour before they suddenly got their online refund form to magically work. I did use the "find your charge" option and it gave me a slightly different order number with the wrong states so it clearly wasn't mine. They made getting a refund terribly hard (and I only wanted a refund for the state that I couldn't even file for!) I found this whole process ridiculous because I clearly didn't use the product for one state but was ready to file it through Turbo Tax but they made this very stressful and this is already quite expensive to use for me ($50 per state and $60 for federal, I might as well go to tax-slayer or H&R Block if they can't keep it clean). Overall, the website is fine, customer service was clumsy, and the whole process is miserable. I'm never using TurboTax again and possibly returning to manually filling them out in hopes that the IRS will stop making this process miserable.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1931
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is very user friendly The platform is very easy to use and quick. Will use again.
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent way to file taxes Turbo Tax has all the schedules that were very easy to follow. Questions were easy to answer and you could use the BACK button to check to make sure you answered correctly. They double checked everything and always asked if "Is this correct?" Very easy to file!
Date published: 2021-05-04
Rated 4 out of 5 by from very easy Turbo tax makes doing your taxes is very easy and Consistent
Date published: 2021-05-04
Rated 5 out of 5 by from Promotion ! The overall turbo tax service is nice and convenient and David made it that much better.
Date published: 2021-05-04
Rated 5 out of 5 by from I could not do it without you! Thank you so much for this program and having it available online. It makes filing taxes easy and not so dreadful! I appreciate all your team does!
Date published: 2021-05-04
Rated 5 out of 5 by from Taxes Fun Turbo Tax makes the yearly chore fun. Encouragement, double and triple checks. Real people ready to answer any questions.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbox Tax doesn't disappoint Used TurboTax Online Premier to help with 1099s this year. I've used TurboTax 8 years in a row now and will continue to use and highly recommend their services.
Date published: 2021-05-04
Rated 5 out of 5 by from Makes tax filing simple TurboTax does it again. Year after year we've had great success
Date published: 2021-05-04
Rated 1 out of 5 by from It helped me complete my taxes. It helped me complete my taxes but charged me 140$ which is over 20% of my refund for someone who was not employed the whole year scraping just enough for medication just to stay alive, I can't say that I would recommend Turbo Tax. It isn't like there is a real accountant doing the work, it is a computer. Those are facts as represented by the software.
Date published: 2021-05-04
Rated 1 out of 5 by from Honest Review The layout was fine, pretty straightforward to fill out. What made this experience terrible was that I had to file taxes in 2 states because I had to move around during 2020. So I lived in one state for 3 months before moving. I didn't have a job in State 1 but I filled it out, fine. After asking me to pay I got prompted for state ID because of Illinois state laws. I didn't have an IL ID of any sort because I only lived there for a few months! So it didn't let me file so I just wanted a refund. I tried to get a refund and their refund form didn't work. Called customer service, got stalled for nearly an hour before they suddenly got their online refund form to magically work. I did use the "find your charge" option and it gave me a slightly different order number with the wrong states so it clearly wasn't mine. They made getting a refund terribly hard (and I only wanted a refund for the state that I couldn't even file for!) I found this whole process ridiculous because I clearly didn't use the product for one state but was ready to file it through Turbo Tax but they made this very stressful and this is already quite expensive to use for me ($50 per state and $60 for federal, I might as well go to tax-slayer or H&R Block if they can't keep it clean). Overall, the website is fine, customer service was clumsy, and the whole process is miserable. I'm never using TurboTax again and possibly returning to manually filling them out in hopes that the IRS will stop making this process miserable.
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1931