TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 4 out of 5 by from Mostly good. Chat bot could be better. All the things worked fine. The chat bot needs to be better to route to a human in specific cases. The canned responses do not help in every case.
Date published: 2022-04-15
Rated 5 out of 5 by from Never had a problem! Works flawlessly! I've been using TurboTax for years and have always been very happy with it. When I paid an adviser to see if things would be better for me, he missed several deductions and entered information wrong. It's the best option for me!
Date published: 2022-04-15
Rated 2 out of 5 by from Costly Started filling it all out with free version that's advertised and by the end of it they would not let me continue without giving them $150 of my return. Will not use again.
Date published: 2022-04-15
Rated 5 out of 5 by from excellent i found the turbo tax to be easy to follow with the walk-through service you provide. convenient for my time and affordable.
Date published: 2022-04-15
Rated 5 out of 5 by from The Best! Have been using it for years, and thanks to the ID Notify, they have protected me from becoming a victim of Credit Card Fraud...
Date published: 2022-04-15
Rated 5 out of 5 by from Outstanding service Fast and Easy to use. Help is always available to deal with questions
Date published: 2022-04-15
Rated 5 out of 5 by from thanks turbotax thanks turbotax. i live abroad and most other online tax services can't be used unless i live in the US and have a US mobile number.
Date published: 2022-04-15
Rated 1 out of 5 by from Disappointed I just recently came off of Covid leave. I did not work for almost the entire year of 2021. I have used TurboTax for the last eight years. I have always filed for free and never had any issues. However, this year I had to pay extra because I had unemployment compensation that had to be claimed. My filing was not complicated. My filing was not more involved. I don’t own a business. I work paycheck to paycheck. I am extremely disappointed in the fact that I had to pay because of one lousy form that didn’t make my filing any harder. I do not find myself to be entitled of anything. I will happily pay my dues were there owed but, when I am filing my taxes myself on a service that is supposed to be free, I think it’s just another way for the man to make his buck! I’ll be considering taking my business elsewhere next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Great I've been using TurboTax for over 10 years and it's a lifesaver. Makes filing my taxes simple.
Date published: 2022-04-15
Rated 4 out of 5 by from I trust Turbo Tax. Turbo Tax is very thorough. Sometimes I get bored with checking again, but I know it's necessary. It seems a bit expensive. Help is very good. It is quick and courteous. I don't feel it's necessary or appropriate to share my personal information. (below)
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1912
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Mostly good. Chat bot could be better. All the things worked fine. The chat bot needs to be better to route to a human in specific cases. The canned responses do not help in every case.
Date published: 2022-04-15
Rated 5 out of 5 by from Never had a problem! Works flawlessly! I've been using TurboTax for years and have always been very happy with it. When I paid an adviser to see if things would be better for me, he missed several deductions and entered information wrong. It's the best option for me!
Date published: 2022-04-15
Rated 2 out of 5 by from Costly Started filling it all out with free version that's advertised and by the end of it they would not let me continue without giving them $150 of my return. Will not use again.
Date published: 2022-04-15
Rated 5 out of 5 by from excellent i found the turbo tax to be easy to follow with the walk-through service you provide. convenient for my time and affordable.
Date published: 2022-04-15
Rated 5 out of 5 by from The Best! Have been using it for years, and thanks to the ID Notify, they have protected me from becoming a victim of Credit Card Fraud...
Date published: 2022-04-15
Rated 5 out of 5 by from Outstanding service Fast and Easy to use. Help is always available to deal with questions
Date published: 2022-04-15
Rated 5 out of 5 by from thanks turbotax thanks turbotax. i live abroad and most other online tax services can't be used unless i live in the US and have a US mobile number.
Date published: 2022-04-15
Rated 1 out of 5 by from Disappointed I just recently came off of Covid leave. I did not work for almost the entire year of 2021. I have used TurboTax for the last eight years. I have always filed for free and never had any issues. However, this year I had to pay extra because I had unemployment compensation that had to be claimed. My filing was not complicated. My filing was not more involved. I don’t own a business. I work paycheck to paycheck. I am extremely disappointed in the fact that I had to pay because of one lousy form that didn’t make my filing any harder. I do not find myself to be entitled of anything. I will happily pay my dues were there owed but, when I am filing my taxes myself on a service that is supposed to be free, I think it’s just another way for the man to make his buck! I’ll be considering taking my business elsewhere next year.
Date published: 2022-04-15
Rated 5 out of 5 by from TurboTax is Great I've been using TurboTax for over 10 years and it's a lifesaver. Makes filing my taxes simple.
Date published: 2022-04-15
Rated 4 out of 5 by from I trust Turbo Tax. Turbo Tax is very thorough. Sometimes I get bored with checking again, but I know it's necessary. It seems a bit expensive. Help is very good. It is quick and courteous. I don't feel it's necessary or appropriate to share my personal information. (below)
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1912