TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from simple to use even for a liberal arts major I liked how it prompted me for everything and how it downloaded the data from my tax forms. It imported one via gusto
Date published: 2022-10-13
Rated 5 out of 5 by from A great product and great customer service The system and people are Turbo Tax do excellent customer service. They are patient, and kind and walk along with you to make the process easier.
Date published: 2022-10-13
Rated 5 out of 5 by from Great help I am grateful to Emile for his help on my taxes. He was able to answer most of my questions.
Date published: 2022-10-13
Rated 5 out of 5 by from Appreciate the prompt and easy process The Turbo Tax process was quick and easy. Scott was very supportive and made the process easy.
Date published: 2022-10-13
Rated 2 out of 5 by from TT has been great. Disappointed this yr. Chat was 5 min one time. I waited 15min. Still no live chat agent. 2nd time, live agent it said 6 min wait time. I waited around 15min. Still nothing. Tried a different day, wait time was 22 min. Waiting about that and nothing. After the 3rd try on a different day, I just gave up. I was going to have a professional look over my taxes and call me like I did last year. But I honestly was so unimpressed with the lack of access and wait times on TT live chat, I just skipped it. Paid for it for a reason and was fed up. And I'm patient. I get it. I get busy times as a small business owner. Time is precious these days tho. Waiting almost an hour total to try to live chat someone.....not good, when you pay the extra money for that service. Busier times, staff needs to be increased. I paid for extra everything and didn't even get a person. I figured if live chat took that long, what was the point of calling. I also paid extra for the MAX and I don't remember it disclosing anywhere that a 3rd party would need all of my personal info for my identity protection. I musta missed it or it wasn't listed. I didn't feel comfortable at the end having that info sent to a 3rd party company that included EVERYTHING about me. I've honest LOVED TT. This year, was the 1st year I had a hard time getting ahold of professional tax help. And I always do my taxes in the last week before they are due for extension. So I'm always doing it during the busy crunch time when I'm sure it's busier. This year, I wasn't happy. I paid extra for help. I paid extra for protection but it wasn't disclosed upon that that i'd have to consent to giving my personal info. Like I said. So when I said I wouldn't consent, I still pay for it tho, even tho I didn't consent to that personal info being transferred.
Date published: 2022-10-13
Rated 5 out of 5 by from They were very easy Experience was great and easy to use I haven’t been able to file my own taxes online that make sense like turbo tax
Date published: 2022-10-13
Rated 2 out of 5 by from very difficult & confusing. Help is NO help at all Very difficult to work on this software. Help is NO help at all. Ask for something & get very different results.
Date published: 2022-10-13
Rated 5 out of 5 by from Awesome service Turbo Tax is the best tax preparing out there. Take it from a retired IRS employee
Date published: 2022-10-13
Rated 5 out of 5 by from super easy- love it I filed in 2 states and though it cost $200 total for state and federal for both, it was so easy, quick, and made filing super convenient. and it let's you take the charge out of your tax return. so that's nice.
Date published: 2022-10-13
Rated 5 out of 5 by from Better than Anxiety Medication Thank you so much to TurboTax. The amount of stress relief this provided our family is immeasurable. Professional. Efficient. Polite. Empathetic.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 192
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from simple to use even for a liberal arts major I liked how it prompted me for everything and how it downloaded the data from my tax forms. It imported one via gusto
Date published: 2022-10-13
Rated 5 out of 5 by from A great product and great customer service The system and people are Turbo Tax do excellent customer service. They are patient, and kind and walk along with you to make the process easier.
Date published: 2022-10-13
Rated 5 out of 5 by from Great help I am grateful to Emile for his help on my taxes. He was able to answer most of my questions.
Date published: 2022-10-13
Rated 5 out of 5 by from Appreciate the prompt and easy process The Turbo Tax process was quick and easy. Scott was very supportive and made the process easy.
Date published: 2022-10-13
Rated 2 out of 5 by from TT has been great. Disappointed this yr. Chat was 5 min one time. I waited 15min. Still no live chat agent. 2nd time, live agent it said 6 min wait time. I waited around 15min. Still nothing. Tried a different day, wait time was 22 min. Waiting about that and nothing. After the 3rd try on a different day, I just gave up. I was going to have a professional look over my taxes and call me like I did last year. But I honestly was so unimpressed with the lack of access and wait times on TT live chat, I just skipped it. Paid for it for a reason and was fed up. And I'm patient. I get it. I get busy times as a small business owner. Time is precious these days tho. Waiting almost an hour total to try to live chat someone.....not good, when you pay the extra money for that service. Busier times, staff needs to be increased. I paid for extra everything and didn't even get a person. I figured if live chat took that long, what was the point of calling. I also paid extra for the MAX and I don't remember it disclosing anywhere that a 3rd party would need all of my personal info for my identity protection. I musta missed it or it wasn't listed. I didn't feel comfortable at the end having that info sent to a 3rd party company that included EVERYTHING about me. I've honest LOVED TT. This year, was the 1st year I had a hard time getting ahold of professional tax help. And I always do my taxes in the last week before they are due for extension. So I'm always doing it during the busy crunch time when I'm sure it's busier. This year, I wasn't happy. I paid extra for help. I paid extra for protection but it wasn't disclosed upon that that i'd have to consent to giving my personal info. Like I said. So when I said I wouldn't consent, I still pay for it tho, even tho I didn't consent to that personal info being transferred.
Date published: 2022-10-13
Rated 5 out of 5 by from They were very easy Experience was great and easy to use I haven’t been able to file my own taxes online that make sense like turbo tax
Date published: 2022-10-13
Rated 2 out of 5 by from very difficult & confusing. Help is NO help at all Very difficult to work on this software. Help is NO help at all. Ask for something & get very different results.
Date published: 2022-10-13
Rated 5 out of 5 by from Awesome service Turbo Tax is the best tax preparing out there. Take it from a retired IRS employee
Date published: 2022-10-13
Rated 5 out of 5 by from super easy- love it I filed in 2 states and though it cost $200 total for state and federal for both, it was so easy, quick, and made filing super convenient. and it let's you take the charge out of your tax return. so that's nice.
Date published: 2022-10-13
Rated 5 out of 5 by from Better than Anxiety Medication Thank you so much to TurboTax. The amount of stress relief this provided our family is immeasurable. Professional. Efficient. Polite. Empathetic.
Date published: 2022-10-13
All TurboTax® Offerings Reviews - Page 192