TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Critical software bug rejected my 1099-B I invest with Betterment and used the secure transmission to import my 1099-B form. TurboTax informed me that I would need to pay $90 in order to fill out Schedule D. Because Schedule D lists individual sales and some of them have a very small disallowed wash sale loss value (<$1), and TurboTax doesn't recognize decimal point values, these fields were rejected and I was only given an option to print my return and file manually. I finally decided to delete all the records from the automatic import and manually enter the values myself -- which meant that the $90 was a waste of money, which I couldn't even get refunded because it had already been paid. Extremely misleading and unsatisfactory experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Great online experience. The program was eased to use.
Date published: 2021-02-22
Rated 3 out of 5 by from Had to revisit sections Hi... Mostly userfriendly, just had to revisit my mortgage interest and property taxes although it was unclear why. Explanation said it was because my loan amount was above a certain threshold, although it wasn't.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax was Amazing for me Turbo Tax had stored a good deal of my information that made it easier to complete and the deduction questions are very thorough
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Can't say enough about the level of customer service I received today! I had to request a call from one of your experts - Julia - and she was incredible. Personable, knowledgeable, friendly, efficient - she is without a doubt the highest level of customer service I've ever experienced. I will continue to use Turbo Tax not just because the self-serve portal is fairly intuitive, but because of my experience with Julia. A great product also needs great service & support, and Turbo Tax definitely has that!
Date published: 2021-02-22
Rated 4 out of 5 by from Pricey but worth it I Suppose... SEEING as how you basically do all the work yourself and have the help at your fingertips, atleast if anything goes wrong its on turbo tax.
Date published: 2021-02-22
Rated 5 out of 5 by from LOVE TURBOTAX Love Turbotax!! I actually understand taxes a bit doing it with you guys. Very user friendly, I'd tell all my friends to use it. Also love how easy it is to find answers to my questions whether I use the search bar or I use the chat feature.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax works I found them to be very helpful. Everything was explained very clear . It was easy to understand . Thank you very much Jeannine 639
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is the way to go! I didn't know anything about filing taxes and turbo just did it all for me. I love turbe tax! everyone should use. I really didn't do anything, they did it all for FREE!
Date published: 2021-02-22
Rated 5 out of 5 by from turbotax is great turbo tax helped me get all the deductions an tax breaks i was eligable for
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1909
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Critical software bug rejected my 1099-B I invest with Betterment and used the secure transmission to import my 1099-B form. TurboTax informed me that I would need to pay $90 in order to fill out Schedule D. Because Schedule D lists individual sales and some of them have a very small disallowed wash sale loss value (<$1), and TurboTax doesn't recognize decimal point values, these fields were rejected and I was only given an option to print my return and file manually. I finally decided to delete all the records from the automatic import and manually enter the values myself -- which meant that the $90 was a waste of money, which I couldn't even get refunded because it had already been paid. Extremely misleading and unsatisfactory experience.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax Great online experience. The program was eased to use.
Date published: 2021-02-22
Rated 3 out of 5 by from Had to revisit sections Hi... Mostly userfriendly, just had to revisit my mortgage interest and property taxes although it was unclear why. Explanation said it was because my loan amount was above a certain threshold, although it wasn't.
Date published: 2021-02-22
Rated 5 out of 5 by from Turbo Tax was Amazing for me Turbo Tax had stored a good deal of my information that made it easier to complete and the deduction questions are very thorough
Date published: 2021-02-22
Rated 5 out of 5 by from Great Service Can't say enough about the level of customer service I received today! I had to request a call from one of your experts - Julia - and she was incredible. Personable, knowledgeable, friendly, efficient - she is without a doubt the highest level of customer service I've ever experienced. I will continue to use Turbo Tax not just because the self-serve portal is fairly intuitive, but because of my experience with Julia. A great product also needs great service & support, and Turbo Tax definitely has that!
Date published: 2021-02-22
Rated 4 out of 5 by from Pricey but worth it I Suppose... SEEING as how you basically do all the work yourself and have the help at your fingertips, atleast if anything goes wrong its on turbo tax.
Date published: 2021-02-22
Rated 5 out of 5 by from LOVE TURBOTAX Love Turbotax!! I actually understand taxes a bit doing it with you guys. Very user friendly, I'd tell all my friends to use it. Also love how easy it is to find answers to my questions whether I use the search bar or I use the chat feature.
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax works I found them to be very helpful. Everything was explained very clear . It was easy to understand . Thank you very much Jeannine 639
Date published: 2021-02-22
Rated 5 out of 5 by from turbo tax is the way to go! I didn't know anything about filing taxes and turbo just did it all for me. I love turbe tax! everyone should use. I really didn't do anything, they did it all for FREE!
Date published: 2021-02-22
Rated 5 out of 5 by from turbotax is great turbo tax helped me get all the deductions an tax breaks i was eligable for
Date published: 2021-02-22
All TurboTax® Offerings Reviews - Page 1909