TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Turbo Tax is a life saver Easy to use, follow prompts! You cannot go wrong with this software. Saves your typical tax payer unnecessary fees
Date published: 2021-05-04
Rated 5 out of 5 by from Love TurboTax Turbo Tax makes it quick and easy to file your taxes. They walk you step by step to maximize your return
Date published: 2021-05-04
Rated 4 out of 5 by from Using Turbo tax I have used TT for many many years and this year it was difficult! Every year there are changes in the format to make it easier to use. EX - I could only view one question at a time. My part time job was eliminated in Jan so I had nothing to claim, yet TT automatically included some of the forms and wouldn't let me delete them, TT help wasn't answering my question and/or would give me examples that were not pertaining to my questions. This year it was very frustrating using TT. I even tried contacting live help. Never got an answer :(
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent Product This program is excellent t use. It's step by step instructions are easy to follow.
Date published: 2021-05-04
Rated 5 out of 5 by from My Go-To Tax Preparer I love TurboTax. I've been using this program for over 15 years and love it. I love how easy it is to use, the helpful hints and ability to talk with someone is great! I like being able to work on my taxes whenever I want to. Thanks TurboTax for making tax time a lot easier with less stress!
Date published: 2021-05-04
Rated 3 out of 5 by from Some good - some difficult Only after hours of going back an forth did I see a place where I could select which part of the return I needed to work on. It should have taken less than 2 hours to fill out the return. You have Home Office first, then the "usual" office expenses. Which for most people is backwards. And there was no way to apportion expenses between "usual" office and home office. Because of COVID most of us left our usual offices mid-year. It was difficult to enter this because you made it "either/or" rather than "both/and". A simple index of sections up front and accessible would do wonders. I was overjoyed that I didn't have automobile expenses this year. LAST YEAR you forced people into only one of the allowable depreciation methods. I was a CPA and I know that straight line depreciation is the most widely used method. I consulted with one of your CPA's and she could not overcome the program either. I had to file an amended return to correct my return to straight line depreciation. That is NOT ok. I suspect that you are trying to protect your product. That is perfectly legitimate. But it's at the expense of ease in using the program, and sometimes even accuracy.
Date published: 2021-05-04
Rated 5 out of 5 by from Returning customer very good system easy to use and very efficient with no problems
Date published: 2021-05-04
Rated 5 out of 5 by from highly recommend The service is easy, user-friendly, educational, clear. This year we chose to have a professional file for us through/with TurboTax - she was super helpful, prompt and efficient.
Date published: 2021-05-04
Rated 5 out of 5 by from Fantastic process I've used it for years and it's great!!!! I would highly recommend
Date published: 2021-05-04
Rated 5 out of 5 by from Love Turbo Tax Very concise, and easy to use. Extremely helpful and prifessional
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1904
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax is a life saver Easy to use, follow prompts! You cannot go wrong with this software. Saves your typical tax payer unnecessary fees
Date published: 2021-05-04
Rated 5 out of 5 by from Love TurboTax Turbo Tax makes it quick and easy to file your taxes. They walk you step by step to maximize your return
Date published: 2021-05-04
Rated 4 out of 5 by from Using Turbo tax I have used TT for many many years and this year it was difficult! Every year there are changes in the format to make it easier to use. EX - I could only view one question at a time. My part time job was eliminated in Jan so I had nothing to claim, yet TT automatically included some of the forms and wouldn't let me delete them, TT help wasn't answering my question and/or would give me examples that were not pertaining to my questions. This year it was very frustrating using TT. I even tried contacting live help. Never got an answer :(
Date published: 2021-05-04
Rated 5 out of 5 by from Excellent Product This program is excellent t use. It's step by step instructions are easy to follow.
Date published: 2021-05-04
Rated 5 out of 5 by from My Go-To Tax Preparer I love TurboTax. I've been using this program for over 15 years and love it. I love how easy it is to use, the helpful hints and ability to talk with someone is great! I like being able to work on my taxes whenever I want to. Thanks TurboTax for making tax time a lot easier with less stress!
Date published: 2021-05-04
Rated 3 out of 5 by from Some good - some difficult Only after hours of going back an forth did I see a place where I could select which part of the return I needed to work on. It should have taken less than 2 hours to fill out the return. You have Home Office first, then the "usual" office expenses. Which for most people is backwards. And there was no way to apportion expenses between "usual" office and home office. Because of COVID most of us left our usual offices mid-year. It was difficult to enter this because you made it "either/or" rather than "both/and". A simple index of sections up front and accessible would do wonders. I was overjoyed that I didn't have automobile expenses this year. LAST YEAR you forced people into only one of the allowable depreciation methods. I was a CPA and I know that straight line depreciation is the most widely used method. I consulted with one of your CPA's and she could not overcome the program either. I had to file an amended return to correct my return to straight line depreciation. That is NOT ok. I suspect that you are trying to protect your product. That is perfectly legitimate. But it's at the expense of ease in using the program, and sometimes even accuracy.
Date published: 2021-05-04
Rated 5 out of 5 by from Returning customer very good system easy to use and very efficient with no problems
Date published: 2021-05-04
Rated 5 out of 5 by from highly recommend The service is easy, user-friendly, educational, clear. This year we chose to have a professional file for us through/with TurboTax - she was super helpful, prompt and efficient.
Date published: 2021-05-04
Rated 5 out of 5 by from Fantastic process I've used it for years and it's great!!!! I would highly recommend
Date published: 2021-05-04
Rated 5 out of 5 by from Love Turbo Tax Very concise, and easy to use. Extremely helpful and prifessional
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1904