TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Autumn was awesome! Autumn was very helpful of walking me through the entire process, made recommendations for next year, and presented everything to me in a way that made sense.
Date published: 2021-05-07
Rated 2 out of 5 by from TurboTax needs a live person on the end of a phone For my second year under the new tax rules, it was a disaster navigating the different entries needed [eg I have paid of my Mortgage but kept being asked to enter data when I do not have one...no one could answer why. Turbo tax needs to rethink areas of the tax pages and make it easier - not everyone is an accountant. Also, there needs to be a live person available by phone, and not texting backward and forwards, is unproductive for both parties [spoken word is easier] Also, the final straw was when the sending of the final tax form got stuck on the screen with a rotating wheel for more than 54 mins when I was locked out by the Turbo Tax screen, not a good customer experience, especially when I paid for full access for help, etc. and had to pay $1.00 for help!!!!!????
Date published: 2021-05-07
Rated 2 out of 5 by from Good idea, poor execution. When you contract an expert, you expect to contract exactly that: one tax expert. My file was handed off like a hot potato such that I dealt with three different preparers. I had to recreate the relationship from scratch with each new preparer. Also, I had a relatively simple request: please see what benefits, if any, there are to married filing separately. The tax expert wasn't allowed to be an expert. She said she couldn't provide advice on what's best for my tax situation. So if I'm being handed off from one expert to another and you can't even address a simple tax question, what's the point? Won't be using this service again.
Date published: 2021-05-07
Rated 2 out of 5 by from Lot of bugs + Tack on costs Why does state cost $45 and $25 to efile? Why isn't it included in original cost?????
Date published: 2021-05-07
Rated 3 out of 5 by from Not imac friendly On i-mac there is not a menu to jump to a specific place in the "walk me through" menu. Need better instructions and interfacing with i-mac.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy as pie! Walk throughs of sections and answers for questions were very helpful.
Date published: 2021-05-07
Rated 4 out of 5 by from Turbo Tax gets the job done The usual, having been using Turbo Tax for several years. Intuit kind of has me cornered, they have all my back records, so autofill reduces the typing time quite a bit.
Date published: 2021-05-07
Rated 5 out of 5 by from Great experience Very easy directions to follow and easy access to answers. I love that I have the opportunity to ask someone if I have questions
Date published: 2021-05-07
Rated 5 out of 5 by from Great Service Excellent service, The young gentleman that helped me was very professional helpful. He also displayed a courteous demeaner and made the process as painless as possible.
Date published: 2021-05-07
Rated 3 out of 5 by from Watch what they sell you Program was easy to use. Not happy with the final price they charged.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1896
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Autumn was awesome! Autumn was very helpful of walking me through the entire process, made recommendations for next year, and presented everything to me in a way that made sense.
Date published: 2021-05-07
Rated 2 out of 5 by from TurboTax needs a live person on the end of a phone For my second year under the new tax rules, it was a disaster navigating the different entries needed [eg I have paid of my Mortgage but kept being asked to enter data when I do not have one...no one could answer why. Turbo tax needs to rethink areas of the tax pages and make it easier - not everyone is an accountant. Also, there needs to be a live person available by phone, and not texting backward and forwards, is unproductive for both parties [spoken word is easier] Also, the final straw was when the sending of the final tax form got stuck on the screen with a rotating wheel for more than 54 mins when I was locked out by the Turbo Tax screen, not a good customer experience, especially when I paid for full access for help, etc. and had to pay $1.00 for help!!!!!????
Date published: 2021-05-07
Rated 2 out of 5 by from Good idea, poor execution. When you contract an expert, you expect to contract exactly that: one tax expert. My file was handed off like a hot potato such that I dealt with three different preparers. I had to recreate the relationship from scratch with each new preparer. Also, I had a relatively simple request: please see what benefits, if any, there are to married filing separately. The tax expert wasn't allowed to be an expert. She said she couldn't provide advice on what's best for my tax situation. So if I'm being handed off from one expert to another and you can't even address a simple tax question, what's the point? Won't be using this service again.
Date published: 2021-05-07
Rated 2 out of 5 by from Lot of bugs + Tack on costs Why does state cost $45 and $25 to efile? Why isn't it included in original cost?????
Date published: 2021-05-07
Rated 3 out of 5 by from Not imac friendly On i-mac there is not a menu to jump to a specific place in the "walk me through" menu. Need better instructions and interfacing with i-mac.
Date published: 2021-05-07
Rated 5 out of 5 by from Easy as pie! Walk throughs of sections and answers for questions were very helpful.
Date published: 2021-05-07
Rated 4 out of 5 by from Turbo Tax gets the job done The usual, having been using Turbo Tax for several years. Intuit kind of has me cornered, they have all my back records, so autofill reduces the typing time quite a bit.
Date published: 2021-05-07
Rated 5 out of 5 by from Great experience Very easy directions to follow and easy access to answers. I love that I have the opportunity to ask someone if I have questions
Date published: 2021-05-07
Rated 5 out of 5 by from Great Service Excellent service, The young gentleman that helped me was very professional helpful. He also displayed a courteous demeaner and made the process as painless as possible.
Date published: 2021-05-07
Rated 3 out of 5 by from Watch what they sell you Program was easy to use. Not happy with the final price they charged.
Date published: 2021-05-07
All TurboTax® Offerings Reviews - Page 1896