TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 4 out of 5 by from Very helpful but not perfect Overall this product is very helpful, but there are things that could use some help. There are places where the interview forgets the answers I previously provided. There are some interview paths are confusing, and some are repetitious / redundant. The financial institution import features are great. The year to year import features are also great.
Date published: 2022-04-15
Rated 3 out of 5 by from Did it! A little hard to navigate for a senior not computer literate person
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to use! Great product that was easy to use and got a great result!
Date published: 2022-04-15
Rated 5 out of 5 by from I couldn't do it without you I have been using Turbotax for many years. It makes it so easy to file my taxes and also to learn more ways to ensure the accuracy of my filing while maximizing my return.
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is a good tax tool. The Review Audit tool should have indicated the need to review for a Federal IP Pin Numbers. We did not receive the 2021 IP Pin Numbers nor did the 2020 Return have the IP Pin Numbers entered or received. The entered 2020 AGI amount was correct. We mailed our Federal and Colorado State Returns with attached check. We did not get any benefit for e-filing that we paid for.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo tax makes is easy Any time I had a question or was unsure of something, I was able to reach out to a rep for assistance. It is so nice to be able to speak and/or chat with a live representative right away so the process is not slowed down.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbotax is not as helpful as it use to be :( Turbotax used to walk you through everything in detail, but the new years have cut down on a lot of the questions & specifics making it harder to make sure you are putting all the info in correctly. For example i sell gold coins that are gifted to me each year & I report this & pay taxes when necessary. In the 2018 & 2019 version of turbotax, the software very clearly give me an option to say that it was gifted to me & then it would ask the when item was originally purchased (by the giver), what the gift date & sell date were & finally the sale price, value at the time of the gift & the giver's purchase price. Based on all this information Turbotax 2019 would determine the correct basis (in some cases the basis is the original purchase price & sometimes its the value at the time of the gift). However, in the 2020 & 2021 versions of Turbotax, they have stopped asking all this additional info. I dont have the opportunity to say it was a gift, & as a result I am only asked to input the basis w/o any guidance for determining whether the Fair Market Value at the time of the Gift vs the Giver's Cost Basis is the basis to use. - Note: I used the "Deluxe" version of the 2018, 2019 & 2021 turbotax. for the 2020 version, I used the "premier" version just to see if it would add any additional help. However, even the "premier" version (which is intended to provide additional help w/ investments) did not give any additional help with the gift. -- Very disappointing!!
Date published: 2022-04-15
Rated 5 out of 5 by from Yes Great they help me out and next years I will use turbo tax again.
Date published: 2022-04-15
Rated 5 out of 5 by from So informative and helpful!!! I've used a CPA for the past several years. His charge doubled this year. I decided to try to do them myself using Turbo Tax. While it wasn't the easiest, the system was incredibly informative and helpful every step of the way.
Date published: 2022-04-15
Rated 5 out of 5 by from Makes taxes ALMOST painless... ALMOST Allows me to teach my teens to take care of their own taxes in a VERY affordable way.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1894
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from Very helpful but not perfect Overall this product is very helpful, but there are things that could use some help. There are places where the interview forgets the answers I previously provided. There are some interview paths are confusing, and some are repetitious / redundant. The financial institution import features are great. The year to year import features are also great.
Date published: 2022-04-15
Rated 3 out of 5 by from Did it! A little hard to navigate for a senior not computer literate person
Date published: 2022-04-15
Rated 5 out of 5 by from Easy to use! Great product that was easy to use and got a great result!
Date published: 2022-04-15
Rated 5 out of 5 by from I couldn't do it without you I have been using Turbotax for many years. It makes it so easy to file my taxes and also to learn more ways to ensure the accuracy of my filing while maximizing my return.
Date published: 2022-04-15
Rated 4 out of 5 by from Turbo Tax is a good tax tool. The Review Audit tool should have indicated the need to review for a Federal IP Pin Numbers. We did not receive the 2021 IP Pin Numbers nor did the 2020 Return have the IP Pin Numbers entered or received. The entered 2020 AGI amount was correct. We mailed our Federal and Colorado State Returns with attached check. We did not get any benefit for e-filing that we paid for.
Date published: 2022-04-15
Rated 5 out of 5 by from Turbo tax makes is easy Any time I had a question or was unsure of something, I was able to reach out to a rep for assistance. It is so nice to be able to speak and/or chat with a live representative right away so the process is not slowed down.
Date published: 2022-04-15
Rated 2 out of 5 by from Turbotax is not as helpful as it use to be :( Turbotax used to walk you through everything in detail, but the new years have cut down on a lot of the questions & specifics making it harder to make sure you are putting all the info in correctly. For example i sell gold coins that are gifted to me each year & I report this & pay taxes when necessary. In the 2018 & 2019 version of turbotax, the software very clearly give me an option to say that it was gifted to me & then it would ask the when item was originally purchased (by the giver), what the gift date & sell date were & finally the sale price, value at the time of the gift & the giver's purchase price. Based on all this information Turbotax 2019 would determine the correct basis (in some cases the basis is the original purchase price & sometimes its the value at the time of the gift). However, in the 2020 & 2021 versions of Turbotax, they have stopped asking all this additional info. I dont have the opportunity to say it was a gift, & as a result I am only asked to input the basis w/o any guidance for determining whether the Fair Market Value at the time of the Gift vs the Giver's Cost Basis is the basis to use. - Note: I used the "Deluxe" version of the 2018, 2019 & 2021 turbotax. for the 2020 version, I used the "premier" version just to see if it would add any additional help. However, even the "premier" version (which is intended to provide additional help w/ investments) did not give any additional help with the gift. -- Very disappointing!!
Date published: 2022-04-15
Rated 5 out of 5 by from Yes Great they help me out and next years I will use turbo tax again.
Date published: 2022-04-15
Rated 5 out of 5 by from So informative and helpful!!! I've used a CPA for the past several years. His charge doubled this year. I decided to try to do them myself using Turbo Tax. While it wasn't the easiest, the system was incredibly informative and helpful every step of the way.
Date published: 2022-04-15
Rated 5 out of 5 by from Makes taxes ALMOST painless... ALMOST Allows me to teach my teens to take care of their own taxes in a VERY affordable way.
Date published: 2022-04-15
All TurboTax® Offerings Reviews - Page 1894