TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

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Rated 2 out of 5 by from slower response time than usual/ ignored chats paid extra to get the help of an agent... was left on more than 5 minute holds multiple times and then one agent (Mallory, to be more specific) got into the chat and immediately ended it without helping! very frustrating. not happy with the service this year, and still had to pay at the end of it all..
Date published: 2023-01-31
Rated 5 out of 5 by from Super easy, done and done. The program does everything for you. This couldn't be any easier to do without having someone else do it for you.
Date published: 2023-01-31
Rated 1 out of 5 by from Turbotax has jumped the shark I've used this program for at least 10 years, and never have the fees been this aggressively high. $150 just to file my taxes is absurd when I only made 5K for that year. This is the last time I'll ever use this program.
Date published: 2023-01-31
Rated 5 out of 5 by from Easy to use, user friendly! Very easy to use. Explains everything so effectively!
Date published: 2023-01-31
Rated 5 out of 5 by from Super easy It was super easy as long as you follow the steps, would definitely use again
Date published: 2023-01-31
Rated 5 out of 5 by from Turbo Tax is the best I have been using Turbo Tax for 8 years now. And it has been the best, very easy and simple to follow
Date published: 2023-01-31
Rated 4 out of 5 by from Decent service I have used Turbo tax for 5 years now. I do like how easy it is to use. However I do not like the new "race" feature. It makes me feel like I need to hurry. I also didn't like how when I choose to file seperately after my spouses info was entered that it put her employment info into mine.
Date published: 2023-01-31
Rated 5 out of 5 by from Great easy to use and navigate, never have any issues using the website
Date published: 2023-01-31
Rated 2 out of 5 by from disappointed this year This year we chose to use the live help feature due to a more complicated tax return. I used the feature probably close to ten times. Out of the ten times I used it, only 2 people actually answered my questions. Most of them either did not know what I was asking, did not know that there was certain sections on turbo tax to fill out, spoke to me as if I was illiterate just because THEY did not understand the question. Examples: I asked one time where I could find the section to fill out the "days worked" for police officers. I remembered seeing it before and then could not find it again. I was met with the answer, "I have never heard of that, are you sure it was turbotax?" For anyone else who may have wondered, it is in the state section. Another time I was asking about a W-2 vs a 1099-G when it came to paid family leave. One person told me "it's the same thing. Just find it on the W-2 and fill it out on turbo tax as a 1099-G. Another person said "if it is not matching up on the boxes then just leave it blank". I kept trying to explain that it doesn't even have half the information to which they kept highlighting the top instructions, "if it does not show it leave it blank". It was not until the THIRD person that they explained the difference properly and actually showed me HOW and WHERE to file it. It was all very frustrating. Sometimes I would be connected with them and they would disconnect if they could not find the answer without even saying anything. I did not appreciate their negativity and rude nature at all. Next year we will use turbo tax but definitely NOT pay for the live feature. It is NOT worth the amount of money they ask for it. Most of them were not "experts".
Date published: 2023-01-31
Rated 5 out of 5 by from Turbo tax is awesome Easy to do with excellent suggestions and easily laid out. T.y.
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 1892
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from slower response time than usual/ ignored chats paid extra to get the help of an agent... was left on more than 5 minute holds multiple times and then one agent (Mallory, to be more specific) got into the chat and immediately ended it without helping! very frustrating. not happy with the service this year, and still had to pay at the end of it all..
Date published: 2023-01-31
Rated 5 out of 5 by from Super easy, done and done. The program does everything for you. This couldn't be any easier to do without having someone else do it for you.
Date published: 2023-01-31
Rated 1 out of 5 by from Turbotax has jumped the shark I've used this program for at least 10 years, and never have the fees been this aggressively high. $150 just to file my taxes is absurd when I only made 5K for that year. This is the last time I'll ever use this program.
Date published: 2023-01-31
Rated 5 out of 5 by from Easy to use, user friendly! Very easy to use. Explains everything so effectively!
Date published: 2023-01-31
Rated 5 out of 5 by from Super easy It was super easy as long as you follow the steps, would definitely use again
Date published: 2023-01-31
Rated 5 out of 5 by from Turbo Tax is the best I have been using Turbo Tax for 8 years now. And it has been the best, very easy and simple to follow
Date published: 2023-01-31
Rated 4 out of 5 by from Decent service I have used Turbo tax for 5 years now. I do like how easy it is to use. However I do not like the new "race" feature. It makes me feel like I need to hurry. I also didn't like how when I choose to file seperately after my spouses info was entered that it put her employment info into mine.
Date published: 2023-01-31
Rated 5 out of 5 by from Great easy to use and navigate, never have any issues using the website
Date published: 2023-01-31
Rated 2 out of 5 by from disappointed this year This year we chose to use the live help feature due to a more complicated tax return. I used the feature probably close to ten times. Out of the ten times I used it, only 2 people actually answered my questions. Most of them either did not know what I was asking, did not know that there was certain sections on turbo tax to fill out, spoke to me as if I was illiterate just because THEY did not understand the question. Examples: I asked one time where I could find the section to fill out the "days worked" for police officers. I remembered seeing it before and then could not find it again. I was met with the answer, "I have never heard of that, are you sure it was turbotax?" For anyone else who may have wondered, it is in the state section. Another time I was asking about a W-2 vs a 1099-G when it came to paid family leave. One person told me "it's the same thing. Just find it on the W-2 and fill it out on turbo tax as a 1099-G. Another person said "if it is not matching up on the boxes then just leave it blank". I kept trying to explain that it doesn't even have half the information to which they kept highlighting the top instructions, "if it does not show it leave it blank". It was not until the THIRD person that they explained the difference properly and actually showed me HOW and WHERE to file it. It was all very frustrating. Sometimes I would be connected with them and they would disconnect if they could not find the answer without even saying anything. I did not appreciate their negativity and rude nature at all. Next year we will use turbo tax but definitely NOT pay for the live feature. It is NOT worth the amount of money they ask for it. Most of them were not "experts".
Date published: 2023-01-31
Rated 5 out of 5 by from Turbo tax is awesome Easy to do with excellent suggestions and easily laid out. T.y.
Date published: 2023-01-31
All TurboTax® Offerings Reviews - Page 1892