TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from Less intuitive than before! After years of using TurboTax using the import, function was not as intuitive to use. Also the prompt for applying a refund to next year's taxes was harder to find in this year's version as was the estimated tax calculation. Finally as I teried to sign up for the new TurboTax Advantage service, the TurboTax prompt took me to another sign on page despite already being signed in and then after being signed in on that page, I was automatically asked to sign on again with a new password. Enough!!! I won't buy the "new" service which is so impossible to sign in to.
Date published: 2022-04-12
Rated 4 out of 5 by from Full service is extremely helpful! We had a few new complexities to our taxes this year and our Turbo Tax Live Expert was extremely helpful in clarifying what documentation we would need in order to successfully submit our taxes. She was prompt, concise and friendly.
Date published: 2022-04-12
Rated 4 out of 5 by from Still good, just getting pricier. I was disappointed in not knowing my costs upfront based on my previous 5 years of use. Towards the end of the process a window popped up stating that I needed to upgrade to the $169 because of a situation that was never an issue in the past. Did not care for that - however, I spoke with three (3) different people over 1+ hours and did get a discount this year and some tips from a fantastic CPA Paulina - Thank you!
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax: Nice and easy! TurboTax is etremely simple, not stressful, and efficient to use and follow. I stressed over not completing my taxes and completed my taxes in a few hours with the help of TurboTax!
Date published: 2022-04-12
Rated 1 out of 5 by from Probably my last year with Turbo Tax This year, data entry is SO FRUSTRATING. Manually entering W2 info is very slow, it does not allow you to tab through (easily at least) each field, long pauses for no reason (I have used on 3 different computers and it made no difference). I have used Turbo Tax since 2011 and I will NEVER buy it again!
Date published: 2022-04-12
Rated 5 out of 5 by from Why would you ever do taxes alone? I got stuck on some uncommon tax situations related to working from home. Online support to the rescue! They walked me through everything and quickly got everything resolved.
Date published: 2022-04-12
Rated 5 out of 5 by from It’s very easy to navigate Everything about TurboTax is easy and normally taxes are stressful but not with turbo tax!
Date published: 2022-04-12
Rated 5 out of 5 by from Wonderful experience Melissa was helpful and made the process very simple and easy for me to get my taxes done!
Date published: 2022-04-12
Rated 5 out of 5 by from great job 1st was rejected due to agi chat sent me a link to figure out how to fix it. great job thanks
Date published: 2022-04-12
Rated 5 out of 5 by from My Turbo Tax Live Expert Was Awesome! We ran into a problem with repeated rejections and the Tax Live Expert Helper sorted it out in very little time.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1892
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from Less intuitive than before! After years of using TurboTax using the import, function was not as intuitive to use. Also the prompt for applying a refund to next year's taxes was harder to find in this year's version as was the estimated tax calculation. Finally as I teried to sign up for the new TurboTax Advantage service, the TurboTax prompt took me to another sign on page despite already being signed in and then after being signed in on that page, I was automatically asked to sign on again with a new password. Enough!!! I won't buy the "new" service which is so impossible to sign in to.
Date published: 2022-04-12
Rated 4 out of 5 by from Full service is extremely helpful! We had a few new complexities to our taxes this year and our Turbo Tax Live Expert was extremely helpful in clarifying what documentation we would need in order to successfully submit our taxes. She was prompt, concise and friendly.
Date published: 2022-04-12
Rated 4 out of 5 by from Still good, just getting pricier. I was disappointed in not knowing my costs upfront based on my previous 5 years of use. Towards the end of the process a window popped up stating that I needed to upgrade to the $169 because of a situation that was never an issue in the past. Did not care for that - however, I spoke with three (3) different people over 1+ hours and did get a discount this year and some tips from a fantastic CPA Paulina - Thank you!
Date published: 2022-04-12
Rated 5 out of 5 by from TurboTax: Nice and easy! TurboTax is etremely simple, not stressful, and efficient to use and follow. I stressed over not completing my taxes and completed my taxes in a few hours with the help of TurboTax!
Date published: 2022-04-12
Rated 1 out of 5 by from Probably my last year with Turbo Tax This year, data entry is SO FRUSTRATING. Manually entering W2 info is very slow, it does not allow you to tab through (easily at least) each field, long pauses for no reason (I have used on 3 different computers and it made no difference). I have used Turbo Tax since 2011 and I will NEVER buy it again!
Date published: 2022-04-12
Rated 5 out of 5 by from Why would you ever do taxes alone? I got stuck on some uncommon tax situations related to working from home. Online support to the rescue! They walked me through everything and quickly got everything resolved.
Date published: 2022-04-12
Rated 5 out of 5 by from It’s very easy to navigate Everything about TurboTax is easy and normally taxes are stressful but not with turbo tax!
Date published: 2022-04-12
Rated 5 out of 5 by from Wonderful experience Melissa was helpful and made the process very simple and easy for me to get my taxes done!
Date published: 2022-04-12
Rated 5 out of 5 by from great job 1st was rejected due to agi chat sent me a link to figure out how to fix it. great job thanks
Date published: 2022-04-12
Rated 5 out of 5 by from My Turbo Tax Live Expert Was Awesome! We ran into a problem with repeated rejections and the Tax Live Expert Helper sorted it out in very little time.
Date published: 2022-04-12
All TurboTax® Offerings Reviews - Page 1892