TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Ease of Switching From Free Edition to Paid This was my worst experience to date with TurboTax after having used them the past 8 years. A couple years ago I was in a better financial place and needed to upgrade from the free version to a paid version for peace of mind and to file my taxes. Once this happened, the system WILL NOT allow you to ever go back and use the Free Edition if you have a simple return. You will always be charged once you upgrade. I tried using Customer Service representatives and everything. Ultimately, I ended up just having to use my secondary email account and creating everything from scratch. Hopefully, the IRS can determine everything is still accurate and I am who I say I am, and I'll get a return in a timely manner and hassle-free.
Date published: 2021-05-04
Rated 5 out of 5 by from Worked great as usual I have used TurboTax for years with no problems. It is very easy to navigate.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is excellent! I have filed my tax returns with Turbo Tax for several years. It makes the whole process so much easier, guiding you step by step. Very thorough.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is a huge money and time saver Turbotax allows a person who is not a tax accountant to prepare their own taxes!
Date published: 2021-05-04
Rated 5 out of 5 by from turbo tax is to navigate i was able to follow easily. i like the download of information from past year.
Date published: 2021-05-04
Rated 1 out of 5 by from Turbo Tax is confusing this year. I tried 4 times to e-file and it wasn't accepted. Now I am trying file by mail and I'm not getting any mailing instructions. Why?
Date published: 2021-05-04
Rated 3 out of 5 by from Not really free I have a pretty straight forward tax situation; was a student full-time, now have a job. The service claims this is not simple enough and requires a $50-60 upgrade. Beware the "pay with your tax return option" this cost an ADDITIONAL $40.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is easy and convenient! Tax expert, Joni, was very knowledgeable on our unique tax situation and explained every steps along the way. I am extremely pleased with the service that I got from TurboTax.
Date published: 2021-05-04
Rated 5 out of 5 by from Awesome Its so easy to navigate through the entire system. Explanations are very helpful.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Experience; Easy To Use I really like using Turbo Tax. It's an easy system that takes you step by step through your tax return to maximize deductions. Even with one issue, I was able to easily streamline my taxes and finish within an hour!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1889
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Ease of Switching From Free Edition to Paid This was my worst experience to date with TurboTax after having used them the past 8 years. A couple years ago I was in a better financial place and needed to upgrade from the free version to a paid version for peace of mind and to file my taxes. Once this happened, the system WILL NOT allow you to ever go back and use the Free Edition if you have a simple return. You will always be charged once you upgrade. I tried using Customer Service representatives and everything. Ultimately, I ended up just having to use my secondary email account and creating everything from scratch. Hopefully, the IRS can determine everything is still accurate and I am who I say I am, and I'll get a return in a timely manner and hassle-free.
Date published: 2021-05-04
Rated 5 out of 5 by from Worked great as usual I have used TurboTax for years with no problems. It is very easy to navigate.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbo Tax is excellent! I have filed my tax returns with Turbo Tax for several years. It makes the whole process so much easier, guiding you step by step. Very thorough.
Date published: 2021-05-04
Rated 5 out of 5 by from Turbotax is a huge money and time saver Turbotax allows a person who is not a tax accountant to prepare their own taxes!
Date published: 2021-05-04
Rated 5 out of 5 by from turbo tax is to navigate i was able to follow easily. i like the download of information from past year.
Date published: 2021-05-04
Rated 1 out of 5 by from Turbo Tax is confusing this year. I tried 4 times to e-file and it wasn't accepted. Now I am trying file by mail and I'm not getting any mailing instructions. Why?
Date published: 2021-05-04
Rated 3 out of 5 by from Not really free I have a pretty straight forward tax situation; was a student full-time, now have a job. The service claims this is not simple enough and requires a $50-60 upgrade. Beware the "pay with your tax return option" this cost an ADDITIONAL $40.
Date published: 2021-05-04
Rated 5 out of 5 by from TurboTax is easy and convenient! Tax expert, Joni, was very knowledgeable on our unique tax situation and explained every steps along the way. I am extremely pleased with the service that I got from TurboTax.
Date published: 2021-05-04
Rated 5 out of 5 by from Awesome Its so easy to navigate through the entire system. Explanations are very helpful.
Date published: 2021-05-04
Rated 5 out of 5 by from Great Experience; Easy To Use I really like using Turbo Tax. It's an easy system that takes you step by step through your tax return to maximize deductions. Even with one issue, I was able to easily streamline my taxes and finish within an hour!
Date published: 2021-05-04
All TurboTax® Offerings Reviews - Page 1889