TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 5 out of 5 by from LOVED IT SO easy! I can't believe I could do it on my own. Looking forward to next year!
Date published: 2022-04-14
Rated 5 out of 5 by from turbo tax made it easy to file turbo tax made it super easy to file the taxes. that was great
Date published: 2022-04-14
Rated 1 out of 5 by from Absolutely outlandish fees Got forced to upgrade to deluxe for Retirement tax breaks. Got $64 back from that tax and ended up having to pay $59 for deluxe, not to mention an additional $49 for state taxes. Abysmal considering I did everything for free last year. Will be using other services from here on.
Date published: 2022-04-14
Rated 1 out of 5 by from Fees for nothing your rising fees every year are concerning, especially as my return seems to keep getting smaller. you charge for everything, and try tp sneak fees in as well. I've said it for a while, but this may be the last year i use this.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Peasy Turbo Tax walked me through all the steps with very little difficulty.
Date published: 2022-04-14
Rated 1 out of 5 by from Full Service was a nightmare experience Joseph was assigned as my tax expert when I selected full service. I uploaded all my docs even before requesting full service on March 26, Saturday. I only heard back from Joseph a week later to tell me I have to file an extension on April 3. This was the first warning sign. Why do I need to file an extension on April 3 when the tax filing deadline is April 18? I received no help from Joseph to file an extension. I called customer service and another agent helped me file the extension. Joseph contacted me saying he'll file the return on tue/wed. Then, no response from him until I contacted customer care on Thursday. He then said he'll start filing the extension on sat/sun. By Sunday afternoon (2 weeks after I started the process), I had to call customer care again to get a response from Joseph. He told me he had 200 cases on his plate! 200! There was no way he was going to file my return on time. I requested customer care to transfer me to another agent. This other agent filed my tax return within the next 2 days. Overall, this is the last time I'll be using TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from Absolutely a breeze to use. I've been using Turbo Tax for a couple decades. It is my go too program.
Date published: 2022-04-14
Rated 5 out of 5 by from Great Great experioence. Got the help neededd with the expert
Date published: 2022-04-14
Rated 1 out of 5 by from Every Year Turbo Tax is MORE DIFFICULT to use! Every Year Turbo Tax is MORE DIFFICULT to use!!!!!
Date published: 2022-04-14
Rated 4 out of 5 by from First Time User Pretty esay to use, a little confusing choosing which payment option, free or 29.00, but it worked out.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1869
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from LOVED IT SO easy! I can't believe I could do it on my own. Looking forward to next year!
Date published: 2022-04-14
Rated 5 out of 5 by from turbo tax made it easy to file turbo tax made it super easy to file the taxes. that was great
Date published: 2022-04-14
Rated 1 out of 5 by from Absolutely outlandish fees Got forced to upgrade to deluxe for Retirement tax breaks. Got $64 back from that tax and ended up having to pay $59 for deluxe, not to mention an additional $49 for state taxes. Abysmal considering I did everything for free last year. Will be using other services from here on.
Date published: 2022-04-14
Rated 1 out of 5 by from Fees for nothing your rising fees every year are concerning, especially as my return seems to keep getting smaller. you charge for everything, and try tp sneak fees in as well. I've said it for a while, but this may be the last year i use this.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy Peasy Turbo Tax walked me through all the steps with very little difficulty.
Date published: 2022-04-14
Rated 1 out of 5 by from Full Service was a nightmare experience Joseph was assigned as my tax expert when I selected full service. I uploaded all my docs even before requesting full service on March 26, Saturday. I only heard back from Joseph a week later to tell me I have to file an extension on April 3. This was the first warning sign. Why do I need to file an extension on April 3 when the tax filing deadline is April 18? I received no help from Joseph to file an extension. I called customer service and another agent helped me file the extension. Joseph contacted me saying he'll file the return on tue/wed. Then, no response from him until I contacted customer care on Thursday. He then said he'll start filing the extension on sat/sun. By Sunday afternoon (2 weeks after I started the process), I had to call customer care again to get a response from Joseph. He told me he had 200 cases on his plate! 200! There was no way he was going to file my return on time. I requested customer care to transfer me to another agent. This other agent filed my tax return within the next 2 days. Overall, this is the last time I'll be using TurboTax.
Date published: 2022-04-14
Rated 5 out of 5 by from Absolutely a breeze to use. I've been using Turbo Tax for a couple decades. It is my go too program.
Date published: 2022-04-14
Rated 5 out of 5 by from Great Great experioence. Got the help neededd with the expert
Date published: 2022-04-14
Rated 1 out of 5 by from Every Year Turbo Tax is MORE DIFFICULT to use! Every Year Turbo Tax is MORE DIFFICULT to use!!!!!
Date published: 2022-04-14
Rated 4 out of 5 by from First Time User Pretty esay to use, a little confusing choosing which payment option, free or 29.00, but it worked out.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1869