TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from Easy but in no way free, even when they say it is I appreciate how it's easy to use and easy to pull in data. Pretty amazing how my "Free" returns cost $150. I despise the new changes mean that it's "free" only if you have the barest of barebones tax returns. Even if I fill in the "deluxe" data *myself* (all two lines), it forces me to upgrade for the pleasure of.. I don't know. And because I upgraded, I need to pay for of my state returns (which were previously free & are unaffected by the "deluxe" data!). And then there's all sorts of misleading other fees they try to tack on (for a $40 fee, they can deduct their fees from your return instead of paying these fees now? Why is that the default option?).
Date published: 2021-05-08
Rated 5 out of 5 by from He was awesome All in all a great experience. I really like the support
Date published: 2021-05-08
Rated 2 out of 5 by from Schedule C I have used Turbo Tax for years and years. I have used schedule C's for years. I have never been so confused as this year. I ended up having to start over. I obviously missed something the first time through however I have done that before too. This year I finally found the help I needed and you must be very aware of the problem because the help even said to take a picture with my phone to make sure that I get it right.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy to complete The only thing I found difficult to find was the "Teachers Expense." Our taxes are very basic.
Date published: 2021-05-08
Rated 5 out of 5 by from Amazing system and emplyees I was a bit apprehensive using Turbo Tax for the first time. What was I thinking - there was nothing to be nervous about. I am so pleased with how user friendly it is. I would have been lost without your live chat staff - Abebe, Virginia and Chrystal. Thank you ALL!
Date published: 2021-05-08
Rated 5 out of 5 by from Online help Hi, the lady who helped me online was outstanding and saved me tons of time. I work in VA and live in NC and she was able to guide me through the process quickly.
Date published: 2021-05-08
Rated 3 out of 5 by from Great until you threw a $25 charge on my e-Filing You just lost a 20 year customer by hiding a $25 charge for e-filing my state return until the very end!! GOOD BYE!!!
Date published: 2021-05-08
Rated 5 out of 5 by from Surprisingly easy to use My first time doing my taxes pleasantly surprised with how direct and simple it was. The lil info tabs were super helpful and made it all the more easier. Will definitely be considering doing the same next year!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax - Easy Peasy! Turbo Tax always is straightforward, explanations generally quite helpful and it is far quicker, more efficient, and money-efficient to use than either trying to prepare my own taxes or use a tac accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is Awesome I had to use the experts on two separate occasions. Both time the experts helped me out Greatly!! There was no guessing or gambling that I done everything correctly!!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1863
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from Easy but in no way free, even when they say it is I appreciate how it's easy to use and easy to pull in data. Pretty amazing how my "Free" returns cost $150. I despise the new changes mean that it's "free" only if you have the barest of barebones tax returns. Even if I fill in the "deluxe" data *myself* (all two lines), it forces me to upgrade for the pleasure of.. I don't know. And because I upgraded, I need to pay for of my state returns (which were previously free & are unaffected by the "deluxe" data!). And then there's all sorts of misleading other fees they try to tack on (for a $40 fee, they can deduct their fees from your return instead of paying these fees now? Why is that the default option?).
Date published: 2021-05-08
Rated 5 out of 5 by from He was awesome All in all a great experience. I really like the support
Date published: 2021-05-08
Rated 2 out of 5 by from Schedule C I have used Turbo Tax for years and years. I have used schedule C's for years. I have never been so confused as this year. I ended up having to start over. I obviously missed something the first time through however I have done that before too. This year I finally found the help I needed and you must be very aware of the problem because the help even said to take a picture with my phone to make sure that I get it right.
Date published: 2021-05-08
Rated 4 out of 5 by from Easy to complete The only thing I found difficult to find was the "Teachers Expense." Our taxes are very basic.
Date published: 2021-05-08
Rated 5 out of 5 by from Amazing system and emplyees I was a bit apprehensive using Turbo Tax for the first time. What was I thinking - there was nothing to be nervous about. I am so pleased with how user friendly it is. I would have been lost without your live chat staff - Abebe, Virginia and Chrystal. Thank you ALL!
Date published: 2021-05-08
Rated 5 out of 5 by from Online help Hi, the lady who helped me online was outstanding and saved me tons of time. I work in VA and live in NC and she was able to guide me through the process quickly.
Date published: 2021-05-08
Rated 3 out of 5 by from Great until you threw a $25 charge on my e-Filing You just lost a 20 year customer by hiding a $25 charge for e-filing my state return until the very end!! GOOD BYE!!!
Date published: 2021-05-08
Rated 5 out of 5 by from Surprisingly easy to use My first time doing my taxes pleasantly surprised with how direct and simple it was. The lil info tabs were super helpful and made it all the more easier. Will definitely be considering doing the same next year!
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax - Easy Peasy! Turbo Tax always is straightforward, explanations generally quite helpful and it is far quicker, more efficient, and money-efficient to use than either trying to prepare my own taxes or use a tac accountant.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo tax is Awesome I had to use the experts on two separate occasions. Both time the experts helped me out Greatly!! There was no guessing or gambling that I done everything correctly!!
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1863