TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from have used turbo tax for years.thanks love it great job on all the current tax situations.like the double check method.makes me feel safe about my taxes.
Date published: 2021-05-05
Rated 1 out of 5 by from Turbo Tax was awful this year TERRIBLE - I am a retired CPA who has been using Turbotax happily for over 10 years and gladly recommended it. NO MORE UNTIL YOU CLEAN UP YOUR ACT. Major complaints are as follows: 1) I bought a new computer with Windows 10 to accommodate TT. This was the first time I had to download the file instead of using a disk. I had a problem opening the program and could get NO ONE to discuss with live. Problem was not discussed in FAQ's or chat boxes. After 2 wasted days finally fixed at Best Buy. Was not a TT problem but could have saved 2 days if I had a real number to call. 2) I needed to purchase 2 additional States. IMPOSSIBLE to do on line. Finally got a "secret" number to call and a live rep to place the order. I had the same problem last year with 1 extra State. PS The cost for the extra states is a ripoff. When I had 1 it was bearable but with 2 it is unbearable, more than the whole program. 3) It appears I cannot file online. Every time i file I get a notice AGI not in agreement with 2019. I have checked with my last year return prepared by TT and went online with the IRS and all sources agree until I file. I expect this is a TT problem because the rejection notice comes from TT and almost immediately following the TT email saying I filed, I didn't think the IRS and NYS worked that fast. I am expecting a large refund and don't want to file using paper. I never had this problem before. Help before I file would be appreciated. Please post
Date published: 2021-05-05
Rated 5 out of 5 by from Worth the time Very easy to use and super helpful. Highly recommend it
Date published: 2021-05-05
Rated 5 out of 5 by from Easy and free! Thank you for providing this service to broke college students!
Date published: 2021-05-05
Rated 4 out of 5 by from State module not as helpful While I have used TurboTax federal and state modules for Business and Personal versions for over 15 years, I think the state modules (In my case, NY and PA) are not helpful. For example, PA module for business state tax said no errors on review but said there are errors while printing. Only when I went to Form method, I found the errors and I had to manually fix them after reading instructions. That is what Step-by-step method was supposed to do!! So,it always leaves a gnawing feeling that something is amiss. In short, TurboTax is not as good for state modules.
Date published: 2021-05-05
Rated 1 out of 5 by from sucks irs will not accept my 2019 agi/last year been great up until now! so for some reason irs and state will not accept e file because they say last years agi does not match and it does.... thinking I will not use you in the future no matter what the cost!!!!!
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome product Best tax software for individuals and businesses, it's just simple
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo tax is not awesome Costly and time-consuming software glitches. TurboTax was unable to populate Form 1116 (Foreign Tax Credit). I was unable to file Federal taxes without it. No technical / customer support was available. After spending too much time attempting to resolve this, the best workaround I could find was to give up the credit. This has reduced my refund by $206.
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo Tax use to be awesome It was a terrible experience. Every year many more items are added to the software. Next year I will use a tax service.
Date published: 2021-05-05
Rated 4 out of 5 by from Easy to Use Turbo Tax was easy to use and gave me the confidence to file my taxes on my own.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1857
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from have used turbo tax for years.thanks love it great job on all the current tax situations.like the double check method.makes me feel safe about my taxes.
Date published: 2021-05-05
Rated 1 out of 5 by from Turbo Tax was awful this year TERRIBLE - I am a retired CPA who has been using Turbotax happily for over 10 years and gladly recommended it. NO MORE UNTIL YOU CLEAN UP YOUR ACT. Major complaints are as follows: 1) I bought a new computer with Windows 10 to accommodate TT. This was the first time I had to download the file instead of using a disk. I had a problem opening the program and could get NO ONE to discuss with live. Problem was not discussed in FAQ's or chat boxes. After 2 wasted days finally fixed at Best Buy. Was not a TT problem but could have saved 2 days if I had a real number to call. 2) I needed to purchase 2 additional States. IMPOSSIBLE to do on line. Finally got a "secret" number to call and a live rep to place the order. I had the same problem last year with 1 extra State. PS The cost for the extra states is a ripoff. When I had 1 it was bearable but with 2 it is unbearable, more than the whole program. 3) It appears I cannot file online. Every time i file I get a notice AGI not in agreement with 2019. I have checked with my last year return prepared by TT and went online with the IRS and all sources agree until I file. I expect this is a TT problem because the rejection notice comes from TT and almost immediately following the TT email saying I filed, I didn't think the IRS and NYS worked that fast. I am expecting a large refund and don't want to file using paper. I never had this problem before. Help before I file would be appreciated. Please post
Date published: 2021-05-05
Rated 5 out of 5 by from Worth the time Very easy to use and super helpful. Highly recommend it
Date published: 2021-05-05
Rated 5 out of 5 by from Easy and free! Thank you for providing this service to broke college students!
Date published: 2021-05-05
Rated 4 out of 5 by from State module not as helpful While I have used TurboTax federal and state modules for Business and Personal versions for over 15 years, I think the state modules (In my case, NY and PA) are not helpful. For example, PA module for business state tax said no errors on review but said there are errors while printing. Only when I went to Form method, I found the errors and I had to manually fix them after reading instructions. That is what Step-by-step method was supposed to do!! So,it always leaves a gnawing feeling that something is amiss. In short, TurboTax is not as good for state modules.
Date published: 2021-05-05
Rated 1 out of 5 by from sucks irs will not accept my 2019 agi/last year been great up until now! so for some reason irs and state will not accept e file because they say last years agi does not match and it does.... thinking I will not use you in the future no matter what the cost!!!!!
Date published: 2021-05-05
Rated 5 out of 5 by from Awesome product Best tax software for individuals and businesses, it's just simple
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo tax is not awesome Costly and time-consuming software glitches. TurboTax was unable to populate Form 1116 (Foreign Tax Credit). I was unable to file Federal taxes without it. No technical / customer support was available. After spending too much time attempting to resolve this, the best workaround I could find was to give up the credit. This has reduced my refund by $206.
Date published: 2021-05-05
Rated 2 out of 5 by from Turbo Tax use to be awesome It was a terrible experience. Every year many more items are added to the software. Next year I will use a tax service.
Date published: 2021-05-05
Rated 4 out of 5 by from Easy to Use Turbo Tax was easy to use and gave me the confidence to file my taxes on my own.
Date published: 2021-05-05
All TurboTax® Offerings Reviews - Page 1857