TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

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Rated 4 out of 5 by from TurboTax end game Phone support great. However, TT must provide an e-File option where the user allows less than the full amount to be paid, if that user has an IRS payment plan (120 days, NOT installment plan). TT should have a choice for the 120 Day installment plan and allow the user to attach proof from the IRS that the payment plan exists. The mail in option is folly, insecure, time consuming, a waste of paper and not reliable.
Date published: 2023-04-17
Rated 2 out of 5 by from Hard to pay unless I pay the upcharge Program is easy to navigate, and having used it before all of my info was already synced, but when came time for payment I spend a long while trying to get the bug worked out. When trying to pay by credit card it was blank but when opting to spend the additional $40 to have payment taken from my refund, there wasn't any problem. Difficult to find a customer service number to call and took a while to get a rep on. First rep switched me to an automated line that sent me a useless email and hung up on me. Second rep was sweet and helpful. The second rep finally was able to help me and I made payment, but it seemed too convenient for TurboTax and felt like a scam. If everyone has to dedicate an extra 40 minutes to not pay the additional $40, I'm sure TurboTax will be raking it in. It also blows my mind that two years ago I paid about $60 to file with TurboTax and now it's $120. That's a heck of an update.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Helpful! The new program was very helpful and easy to use. It would be helpful if once I put in my social security number or some identifying factor, all the relevant tax information that they send in the mail and everything that was needed to file was automatically connected.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX YALL ARE GREAT!!!! Turbo Tax is really convenient and easy to use. Way to go Turbo Tax!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome! Was fast and efficient. Even though some of my information changed I still finished under an hour.
Date published: 2023-04-17
Rated 1 out of 5 by from Not as good as it was Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
Date published: 2023-04-17
Rated 5 out of 5 by from Another Year made simpler! Shudder to think where I'd be without TurboTax as the tax code continues to change along with our personal business. Navigated through inheritance, K-1's, multiple investment strategies, unemployment benefits, and so on with confidence because of the ease of using TurboTax Premier.
Date published: 2023-04-17
Rated 5 out of 5 by from ONLY WAY TO DO MY TAXES Very easy to use however I tried to call to get an answer to my question and was told I had to pay for this . No way to get around this sop was not happy about this change. I got by by getting answer other ways.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax makes filing easy!!! I always thought filing taxes would be a complicated thing. My wife had always filed ours before she passed away and made it look so hard. However this year I had to file myself and used Turbo Tax and it was so very easy!!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but did miss 2nd State "paid taxes" Turbo Tax Deluxe - worked fine but did miss pulling my "paid taxes" on my 2nd state filing. The W2 was downloaded to the software.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1850
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 4 out of 5 by from TurboTax end game Phone support great. However, TT must provide an e-File option where the user allows less than the full amount to be paid, if that user has an IRS payment plan (120 days, NOT installment plan). TT should have a choice for the 120 Day installment plan and allow the user to attach proof from the IRS that the payment plan exists. The mail in option is folly, insecure, time consuming, a waste of paper and not reliable.
Date published: 2023-04-17
Rated 2 out of 5 by from Hard to pay unless I pay the upcharge Program is easy to navigate, and having used it before all of my info was already synced, but when came time for payment I spend a long while trying to get the bug worked out. When trying to pay by credit card it was blank but when opting to spend the additional $40 to have payment taken from my refund, there wasn't any problem. Difficult to find a customer service number to call and took a while to get a rep on. First rep switched me to an automated line that sent me a useless email and hung up on me. Second rep was sweet and helpful. The second rep finally was able to help me and I made payment, but it seemed too convenient for TurboTax and felt like a scam. If everyone has to dedicate an extra 40 minutes to not pay the additional $40, I'm sure TurboTax will be raking it in. It also blows my mind that two years ago I paid about $60 to file with TurboTax and now it's $120. That's a heck of an update.
Date published: 2023-04-17
Rated 4 out of 5 by from Very Helpful! The new program was very helpful and easy to use. It would be helpful if once I put in my social security number or some identifying factor, all the relevant tax information that they send in the mail and everything that was needed to file was automatically connected.
Date published: 2023-04-17
Rated 5 out of 5 by from TURBO TAX YALL ARE GREAT!!!! Turbo Tax is really convenient and easy to use. Way to go Turbo Tax!!!!!
Date published: 2023-04-17
Rated 5 out of 5 by from TurboTax is awesome! Was fast and efficient. Even though some of my information changed I still finished under an hour.
Date published: 2023-04-17
Rated 1 out of 5 by from Not as good as it was Turbo tax used to be easy & good to work with. Way too expensive now & locked me out so I did not get my maximum return. Paid way too much tax because of your system. Will not use again!!
Date published: 2023-04-17
Rated 5 out of 5 by from Another Year made simpler! Shudder to think where I'd be without TurboTax as the tax code continues to change along with our personal business. Navigated through inheritance, K-1's, multiple investment strategies, unemployment benefits, and so on with confidence because of the ease of using TurboTax Premier.
Date published: 2023-04-17
Rated 5 out of 5 by from ONLY WAY TO DO MY TAXES Very easy to use however I tried to call to get an answer to my question and was told I had to pay for this . No way to get around this sop was not happy about this change. I got by by getting answer other ways.
Date published: 2023-04-17
Rated 5 out of 5 by from Turbo Tax makes filing easy!!! I always thought filing taxes would be a complicated thing. My wife had always filed ours before she passed away and made it look so hard. However this year I had to file myself and used Turbo Tax and it was so very easy!!!!
Date published: 2023-04-17
Rated 4 out of 5 by from Easy to use but did miss 2nd State "paid taxes" Turbo Tax Deluxe - worked fine but did miss pulling my "paid taxes" on my 2nd state filing. The W2 was downloaded to the software.
Date published: 2023-04-17
All TurboTax® Offerings Reviews - Page 1850