TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Very efficient in most respects I find it excellent for entering the necessary date, including the questions as asked by the system. One issue: This is my fourth consecutive year of using TT. Every time I run into an issue when trying to indicate I want to apply refund to following year. This year, a step did pop up, which I was glad to see. But then I had to go back and change something and could never find that step again. I set up an appt. Received a call at schedule time from Audrey. She he helped me with no problems.
Date published: 2021-05-09
Rated 5 out of 5 by from Brian Eased My Burden I've done my returns myself twice with TurboTax - not in consecutive years but still....I appreciated how simply the software explained items and took me through the steps. However, I lose confidence once I begin and second guess everything. So, this year, I decided I would go Deluxe and I am quite pleased I did. My expert was Brian. Brian is personable with just the right amount of introduction to feel at ease. Brian helped me right from the start with a list of approx 28 preliminary questions that simplified for me what supporting documents he would need. The "Next Steps" and "Documents" utility in TurboTax Deluxe was used straight away to provide answers and upload said documentation. Loved being able to "chat" with Brian via messaging in the online application. He walked me through the whole process. So happy and relieved I had Brian on my side. Thank you!
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax was simple and easy ! Robert was awesome ! He helped me every step of the way, made the process clear and easy. He showed me the app and all the tricks. I going to be using Robert and TurboTax for many years to come.
Date published: 2021-05-09
Rated 1 out of 5 by from The worst filing software paid the filing fee but does not file. 2 times spent 2 hrs on phone.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is Awesome! Louis was AWESOME! He is extremely knowledgeable and an expert!
Date published: 2021-05-09
Rated 5 out of 5 by from Best way to get it done. As I come to expect, Turbo Tax is professional, quick and easy.
Date published: 2021-05-09
Rated 3 out of 5 by from Works for aTrust - but could use a few impovements An ability to import data from brokerage firms would be helpful. As well as features directed toward Trusts specifically.
Date published: 2021-05-09
Rated 5 out of 5 by from Loved Turbo tax I will use TurboTax next time for may tax preparation.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is easy and convenient Easy step by step instructions. Very thorough. I got the most for my return.
Date published: 2021-05-09
Rated 3 out of 5 by from Seems more difficult to use than last year 7th year that I've used Turbo tax. Seemed more difficult to use this year than prior years.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1822
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very efficient in most respects I find it excellent for entering the necessary date, including the questions as asked by the system. One issue: This is my fourth consecutive year of using TT. Every time I run into an issue when trying to indicate I want to apply refund to following year. This year, a step did pop up, which I was glad to see. But then I had to go back and change something and could never find that step again. I set up an appt. Received a call at schedule time from Audrey. She he helped me with no problems.
Date published: 2021-05-09
Rated 5 out of 5 by from Brian Eased My Burden I've done my returns myself twice with TurboTax - not in consecutive years but still....I appreciated how simply the software explained items and took me through the steps. However, I lose confidence once I begin and second guess everything. So, this year, I decided I would go Deluxe and I am quite pleased I did. My expert was Brian. Brian is personable with just the right amount of introduction to feel at ease. Brian helped me right from the start with a list of approx 28 preliminary questions that simplified for me what supporting documents he would need. The "Next Steps" and "Documents" utility in TurboTax Deluxe was used straight away to provide answers and upload said documentation. Loved being able to "chat" with Brian via messaging in the online application. He walked me through the whole process. So happy and relieved I had Brian on my side. Thank you!
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax was simple and easy ! Robert was awesome ! He helped me every step of the way, made the process clear and easy. He showed me the app and all the tricks. I going to be using Robert and TurboTax for many years to come.
Date published: 2021-05-09
Rated 1 out of 5 by from The worst filing software paid the filing fee but does not file. 2 times spent 2 hrs on phone.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is Awesome! Louis was AWESOME! He is extremely knowledgeable and an expert!
Date published: 2021-05-09
Rated 5 out of 5 by from Best way to get it done. As I come to expect, Turbo Tax is professional, quick and easy.
Date published: 2021-05-09
Rated 3 out of 5 by from Works for aTrust - but could use a few impovements An ability to import data from brokerage firms would be helpful. As well as features directed toward Trusts specifically.
Date published: 2021-05-09
Rated 5 out of 5 by from Loved Turbo tax I will use TurboTax next time for may tax preparation.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is easy and convenient Easy step by step instructions. Very thorough. I got the most for my return.
Date published: 2021-05-09
Rated 3 out of 5 by from Seems more difficult to use than last year 7th year that I've used Turbo tax. Seemed more difficult to use this year than prior years.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1822