TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Used to be alot better! I have become frusterated with Turbo tax I used to be able to get my taxes done in about 45 minutes using turbo tax but now it takes much longer and they forced me to open a Credit Karma account that I did not want.
Date published: 2021-05-06
Rated 4 out of 5 by from second year in a row live help was needed Last year I needed to pay extra for live help because I couldn't find a way to declare ObamaCare although, in prior years it was clearly indicated. This year I was attempting to claim disaster relief and things went very wrong and I needed help again. I was not happy that I had to pay extra for live help but the lady who helped me (Natalie) was excellent and very patient.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax works for Me Good descriptions and explanations of what was needed and expected
Date published: 2021-05-06
Rated 5 out of 5 by from Made it easy ! Used free edition - worked well for me !!!!!!!!!!!!!
Date published: 2021-05-06
Rated 5 out of 5 by from Loved it Expert really helped and seemed like she wanted to help. Always responded fast as well.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax is easy to follow & thorough. I have been using Turbo Tax for the last 15 years. It's a software that's been easy to follow. My tax return is not that complicated but I still use the software so as not to worry about error in calculations and other tax related stuff that you might miss reporting..
Date published: 2021-05-06
Rated 3 out of 5 by from Incorrect Description TurboTax is helpful but incorrect description upon purchase. Purchase was supposed to include 1 free state return, however, I was charged $25 to file state
Date published: 2021-05-06
Rated 4 out of 5 by from Easy to Use It guides me through every step and tells me where to look for all the information on my tax forms.
Date published: 2021-05-06
Rated 5 out of 5 by from Tax Time with a Bottle of Brandy to see me through i FOUND GETTING ONTO MY ACCOUNT A REAL "pain"...I found myself going around in circles, until a Turbo Tax agent help me get into my account. I had three different agents help in preparing my return; and all three were knowledgeable and very helpful....and most of all patient with me as I struggled through the tax returns. NICE JOB!
Date published: 2021-05-06
Rated 5 out of 5 by from TurboTax Awesome! Great work with details and thanks for being patience!!!
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1819
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Used to be alot better! I have become frusterated with Turbo tax I used to be able to get my taxes done in about 45 minutes using turbo tax but now it takes much longer and they forced me to open a Credit Karma account that I did not want.
Date published: 2021-05-06
Rated 4 out of 5 by from second year in a row live help was needed Last year I needed to pay extra for live help because I couldn't find a way to declare ObamaCare although, in prior years it was clearly indicated. This year I was attempting to claim disaster relief and things went very wrong and I needed help again. I was not happy that I had to pay extra for live help but the lady who helped me (Natalie) was excellent and very patient.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax works for Me Good descriptions and explanations of what was needed and expected
Date published: 2021-05-06
Rated 5 out of 5 by from Made it easy ! Used free edition - worked well for me !!!!!!!!!!!!!
Date published: 2021-05-06
Rated 5 out of 5 by from Loved it Expert really helped and seemed like she wanted to help. Always responded fast as well.
Date published: 2021-05-06
Rated 5 out of 5 by from Turbo Tax is easy to follow & thorough. I have been using Turbo Tax for the last 15 years. It's a software that's been easy to follow. My tax return is not that complicated but I still use the software so as not to worry about error in calculations and other tax related stuff that you might miss reporting..
Date published: 2021-05-06
Rated 3 out of 5 by from Incorrect Description TurboTax is helpful but incorrect description upon purchase. Purchase was supposed to include 1 free state return, however, I was charged $25 to file state
Date published: 2021-05-06
Rated 4 out of 5 by from Easy to Use It guides me through every step and tells me where to look for all the information on my tax forms.
Date published: 2021-05-06
Rated 5 out of 5 by from Tax Time with a Bottle of Brandy to see me through i FOUND GETTING ONTO MY ACCOUNT A REAL "pain"...I found myself going around in circles, until a Turbo Tax agent help me get into my account. I had three different agents help in preparing my return; and all three were knowledgeable and very helpful....and most of all patient with me as I struggled through the tax returns. NICE JOB!
Date published: 2021-05-06
Rated 5 out of 5 by from TurboTax Awesome! Great work with details and thanks for being patience!!!
Date published: 2021-05-06
All TurboTax® Offerings Reviews - Page 1819