TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from OK, but made errors NJ W2 had FLI tax listed as income tax. I went through the convoluted TT instructions to clean this up. At some later point I changed my state medical deduction. TT proceeded to undo the W2 cleanup behind my back. I only discovered the problem as I was about to hit the final E-file button, when TT warned me of a problem. I fixed it somewhat but I got yelled at again because the I didn't properly delete the phantom W2 or something. Please clean this up for next year. I'm sure my employer wasn't the only company to get this wrong, since they have a 3rd party do this work for them
Date published: 2021-05-09
Rated 3 out of 5 by from E-FILING for Federal and one state should be free We have been using Turbo tax for many years now. We like the ease of the program. We have watch the price increases over the years and we understand business. However, The charges for e-filing for one state is excessive and takes advantage of our desire to get our refunds fast. I only use it if getting a refund but I still feel that at least one state should be free !
Date published: 2021-05-09
Rated 5 out of 5 by from Easy To Use I like the new updates. I thought it was a lot user friendlier then it use to be.
Date published: 2021-05-09
Rated 5 out of 5 by from The is very helpful I hada problem in the middle of doing my taxes and went to the help center and got intact with a live person and she was able to get me pass the block I was hitting.
Date published: 2021-05-09
Rated 1 out of 5 by from No reason to force me to pay $90 There is absolutely no reason to lock me in and then force me to pay $90 for a standard tax feature. I'll be leaving next year, no doubt.
Date published: 2021-05-09
Rated 5 out of 5 by from 2020 tax help Our advisor Erika was excellent help. I would recommend her to anyone.
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and Easy to use! Turbotax takes the stress out of filing. Really enjoying it.
Date published: 2021-05-09
Rated 1 out of 5 by from Would not recommend. Do not wait until the end of the process to tell the customer the product isn't free. I sold one stock in 2020 and because of that I was forced to upgrade to turbo tax premium once everything was finalized. Very unfair behavior to not inform the customer that they will need to upgrade when they add the stock form. I will not be returning to intuit Turbotaxe's software next year if this isn't addressed.
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax is costly free isnt free when it wont let you proceed unless yo agree to pay
Date published: 2021-05-09
Rated 4 out of 5 by from Loved the Program--Didn't know I had to pay extra Loved the program but did not know I had to pay an extra $45 for the state program and then an additional $25 to electronically file my state return.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1809
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from OK, but made errors NJ W2 had FLI tax listed as income tax. I went through the convoluted TT instructions to clean this up. At some later point I changed my state medical deduction. TT proceeded to undo the W2 cleanup behind my back. I only discovered the problem as I was about to hit the final E-file button, when TT warned me of a problem. I fixed it somewhat but I got yelled at again because the I didn't properly delete the phantom W2 or something. Please clean this up for next year. I'm sure my employer wasn't the only company to get this wrong, since they have a 3rd party do this work for them
Date published: 2021-05-09
Rated 3 out of 5 by from E-FILING for Federal and one state should be free We have been using Turbo tax for many years now. We like the ease of the program. We have watch the price increases over the years and we understand business. However, The charges for e-filing for one state is excessive and takes advantage of our desire to get our refunds fast. I only use it if getting a refund but I still feel that at least one state should be free !
Date published: 2021-05-09
Rated 5 out of 5 by from Easy To Use I like the new updates. I thought it was a lot user friendlier then it use to be.
Date published: 2021-05-09
Rated 5 out of 5 by from The is very helpful I hada problem in the middle of doing my taxes and went to the help center and got intact with a live person and she was able to get me pass the block I was hitting.
Date published: 2021-05-09
Rated 1 out of 5 by from No reason to force me to pay $90 There is absolutely no reason to lock me in and then force me to pay $90 for a standard tax feature. I'll be leaving next year, no doubt.
Date published: 2021-05-09
Rated 5 out of 5 by from 2020 tax help Our advisor Erika was excellent help. I would recommend her to anyone.
Date published: 2021-05-09
Rated 5 out of 5 by from Quick and Easy to use! Turbotax takes the stress out of filing. Really enjoying it.
Date published: 2021-05-09
Rated 1 out of 5 by from Would not recommend. Do not wait until the end of the process to tell the customer the product isn't free. I sold one stock in 2020 and because of that I was forced to upgrade to turbo tax premium once everything was finalized. Very unfair behavior to not inform the customer that they will need to upgrade when they add the stock form. I will not be returning to intuit Turbotaxe's software next year if this isn't addressed.
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax is costly free isnt free when it wont let you proceed unless yo agree to pay
Date published: 2021-05-09
Rated 4 out of 5 by from Loved the Program--Didn't know I had to pay extra Loved the program but did not know I had to pay an extra $45 for the state program and then an additional $25 to electronically file my state return.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1809