TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 3 out of 5 by from Frustrating If there is a situation that turbotax doesnt understand, its impossible to manually correct. You can only choose the options offered which in some situations are wrong, very frustrating and time consuming
Date published: 2021-05-09
Rated 3 out of 5 by from Issues with TT 2020 Had issues when I first downloaded the product, then again when I tried to pay the fee to efile my state taxes. Been using your product for at least 15 years, never before had any issues with installation or download until 2020 version. Not sure I want to use TT again next year since it took me 4 phones call just to get to the screen to pay the $25 efile fee.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is very easy to use Was notified I would receive a call from a tax expert in 5 minutes to answer my question and the phone rang in less than two minutes. Impressive.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo tax very easy to use. I have been using Turbo tax for several years now and have always been satisfied
Date published: 2021-05-09
Rated 5 out of 5 by from Awesome! its been a good experience. I like the fact I can pick up and leave the work in progress without worry.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbotax is helpful tool for my tax return. Using turbotax is a good experience and save much time and money.
Date published: 2021-05-09
Rated 5 out of 5 by from Great tax prep software Great tax prep software, very thorough, extensive help and resources, and an all-round positive experience---especially for novice self-filers like me!
Date published: 2021-05-09
Rated 1 out of 5 by from Almost put me out an additional 9k I had some complicated issues with selling RSU's and the adjusted cost basis relating to them. I requested help and was rushed through putting in 'whatever let the web application continue without error'. I let it sit for a while and did some research through e-trade and found I needed to get new calculated values from them to input for the adjusted cost basis. I got no help understanding this from your staff.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax Live is easy I was assigned to tax expert with very much experience. She calmed me down and was very efficient. I look forward to continuing to work with her.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax online is great I've used TurboTax for years. This year instead of buying the software, I decided to try the online version. The FYIs were good and the process was very streamlined. I was worrying that I had waited to long to get everything together. But the program streamlined the process exceptionally well!! Well done, guys!!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1791
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 3 out of 5 by from Frustrating If there is a situation that turbotax doesnt understand, its impossible to manually correct. You can only choose the options offered which in some situations are wrong, very frustrating and time consuming
Date published: 2021-05-09
Rated 3 out of 5 by from Issues with TT 2020 Had issues when I first downloaded the product, then again when I tried to pay the fee to efile my state taxes. Been using your product for at least 15 years, never before had any issues with installation or download until 2020 version. Not sure I want to use TT again next year since it took me 4 phones call just to get to the screen to pay the $25 efile fee.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax is very easy to use Was notified I would receive a call from a tax expert in 5 minutes to answer my question and the phone rang in less than two minutes. Impressive.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo tax very easy to use. I have been using Turbo tax for several years now and have always been satisfied
Date published: 2021-05-09
Rated 5 out of 5 by from Awesome! its been a good experience. I like the fact I can pick up and leave the work in progress without worry.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbotax is helpful tool for my tax return. Using turbotax is a good experience and save much time and money.
Date published: 2021-05-09
Rated 5 out of 5 by from Great tax prep software Great tax prep software, very thorough, extensive help and resources, and an all-round positive experience---especially for novice self-filers like me!
Date published: 2021-05-09
Rated 1 out of 5 by from Almost put me out an additional 9k I had some complicated issues with selling RSU's and the adjusted cost basis relating to them. I requested help and was rushed through putting in 'whatever let the web application continue without error'. I let it sit for a while and did some research through e-trade and found I needed to get new calculated values from them to input for the adjusted cost basis. I got no help understanding this from your staff.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax Live is easy I was assigned to tax expert with very much experience. She calmed me down and was very efficient. I look forward to continuing to work with her.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax online is great I've used TurboTax for years. This year instead of buying the software, I decided to try the online version. The FYIs were good and the process was very streamlined. I was worrying that I had waited to long to get everything together. But the program streamlined the process exceptionally well!! Well done, guys!!
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1791