TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Quick and Easy Very easy to use. Just follow the instructions and file!
Date published: 2021-05-09
Rated 1 out of 5 by from dark design patterns, evil. Downgrade? sure, but you'll have to start from zero. Got an employer code to file for free? teeny tiny text link that no one can see.
Date published: 2021-05-09
Rated 5 out of 5 by from Bill and Edie I've used Turbo Tax several years and it has been great. Easy to use and understand. Never a problem with IRS.
Date published: 2021-05-09
Rated 4 out of 5 by from Mostly good and have been using for years I've been using TurboTax for over 20 years now. It is pretty intuitive BUT it also has some problems. For example, if you get royalties on a 1099 form, there is a place to enter that information on the 1099 TurboTax form but then later, it asks you if you got royalties and if you say "yes", it has you enter the information all over again. I thought that was weird BUT i came to find out that it actually counted that as two (2) sets of income so what showed up on the tax form was that we got twice the amount of money that we really did. This caused me great problems until I figured this out. The other part of TurboTax that I simply don't understand is when you tell the program that you would like to visit all areas of income or all areas of deductions. Whenever you enter information on a form and want to go to the next form, it goes to the next page BUT you are again at the top of the list of forms and constantly have to scroll down to get to the next area. I've reported this several times and simply don't know why they can't make it simply go to the next form instead of always scrolling down to reach it. Anyway, that's an idiosyncrasy of the program. Other that those little things, I like it and will continue to use it into the foreseeable future.
Date published: 2021-05-09
Rated 5 out of 5 by from Very helpful!! Easy I had to enlist the live help a couple of times and each time they were very helpful!
Date published: 2021-05-09
Rated 4 out of 5 by from 2020 version is not convenient as before we use turbotax since 2005, but this year is not as friendly as before
Date published: 2021-05-09
Rated 3 out of 5 by from its ok didnot answer my questions completely and understand ly
Date published: 2021-05-09
Rated 3 out of 5 by from Sometime awesome, sometime frustrating Most inputs are simple and easy. Error check, easy other are frustrating with no logic. But when e-filing and "Charitable contribution too large" with a $300 contribution. That was the amount the program input which was true. Had to reduce to $200 before the program will accept and tax amount increased by $28.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax = Painless TurboTax is as painless as it gets. I dread thinking about actually figuring this out. I can handle engineering problems, but devoting any mental resources to taxes is something I have zero interest in doing. Thank you for making this easy!
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax was Pretty Easy to Navigate The real time councilors were very response and most were extremely knowledgable
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1786
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Quick and Easy Very easy to use. Just follow the instructions and file!
Date published: 2021-05-09
Rated 1 out of 5 by from dark design patterns, evil. Downgrade? sure, but you'll have to start from zero. Got an employer code to file for free? teeny tiny text link that no one can see.
Date published: 2021-05-09
Rated 5 out of 5 by from Bill and Edie I've used Turbo Tax several years and it has been great. Easy to use and understand. Never a problem with IRS.
Date published: 2021-05-09
Rated 4 out of 5 by from Mostly good and have been using for years I've been using TurboTax for over 20 years now. It is pretty intuitive BUT it also has some problems. For example, if you get royalties on a 1099 form, there is a place to enter that information on the 1099 TurboTax form but then later, it asks you if you got royalties and if you say "yes", it has you enter the information all over again. I thought that was weird BUT i came to find out that it actually counted that as two (2) sets of income so what showed up on the tax form was that we got twice the amount of money that we really did. This caused me great problems until I figured this out. The other part of TurboTax that I simply don't understand is when you tell the program that you would like to visit all areas of income or all areas of deductions. Whenever you enter information on a form and want to go to the next form, it goes to the next page BUT you are again at the top of the list of forms and constantly have to scroll down to get to the next area. I've reported this several times and simply don't know why they can't make it simply go to the next form instead of always scrolling down to reach it. Anyway, that's an idiosyncrasy of the program. Other that those little things, I like it and will continue to use it into the foreseeable future.
Date published: 2021-05-09
Rated 5 out of 5 by from Very helpful!! Easy I had to enlist the live help a couple of times and each time they were very helpful!
Date published: 2021-05-09
Rated 4 out of 5 by from 2020 version is not convenient as before we use turbotax since 2005, but this year is not as friendly as before
Date published: 2021-05-09
Rated 3 out of 5 by from its ok didnot answer my questions completely and understand ly
Date published: 2021-05-09
Rated 3 out of 5 by from Sometime awesome, sometime frustrating Most inputs are simple and easy. Error check, easy other are frustrating with no logic. But when e-filing and "Charitable contribution too large" with a $300 contribution. That was the amount the program input which was true. Had to reduce to $200 before the program will accept and tax amount increased by $28.
Date published: 2021-05-09
Rated 5 out of 5 by from TurboTax = Painless TurboTax is as painless as it gets. I dread thinking about actually figuring this out. I can handle engineering problems, but devoting any mental resources to taxes is something I have zero interest in doing. Thank you for making this easy!
Date published: 2021-05-09
Rated 4 out of 5 by from Turbo Tax was Pretty Easy to Navigate The real time councilors were very response and most were extremely knowledgable
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1786