TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from Very pleased with turbo tax I was going to file my taxes myself with your program. I quickly realized I did not have the knowledge I needed. I was able to switch to live service very easily
Date published: 2021-06-17
Rated 3 out of 5 by from Turbo Tax Is Ok... While the format is easy enough to use. The constant upsell and additional charges to e-file and state file are a little ridiculous. I will most likely hire a CPA/Accountant as i did last year because the fees were half. I used to use Turbo Tax all the time. But now its at least double the cost of finding a CPA/Accountant.
Date published: 2021-06-17
Rated 5 out of 5 by from Turbotax is very simple and awesome Susan - the Live Turbo Tax Agent is exceptional in terms of knowledge and very thorough in documentation. I recommend Susan for her extraordinary support throughout the tax filing process.
Date published: 2021-06-17
Rated 5 out of 5 by from Far Exceeded Expectations I thought this service, like many others, was another run of the mill, 3rd rate, generic services you see in crummy online ads. For once, I'm happy to say I was absolutely wrong! Got my taxes filed easily and quickly, provided I had all my paperwork on hand! Would strongly recommend personal use to others!
Date published: 2021-06-17
Rated 1 out of 5 by from Won't Buy Turbo Tax Again I have used Turbo Tax for decades. When they stopped supporting Windows 7 I started looking for another program, but they all say minimum is Windows 8. So I bought a computer with Windows 10, thinking the problem I had with filing the State Return would be resolved, but Noooo. Same problem. So next year I am moving to a different tax software. Not sure which one yet. But Turbo Tax no longer gets my hard earned dollars.
Date published: 2021-06-17
Rated 4 out of 5 by from Turbo Tax gets better every year. Everything worked pretty seamlessly except for the 70-1/2 year old part where some people are required to pay taxes quarterly. My off the shelf version of Turbo Tax wouldn't let me bypass that section even though I'm not taking retirement account distributions and I am employed full-time with payroll deductions. Later program updates seemed to solve this problem but the update came after the tax due date so I had to file for an extension.
Date published: 2021-06-17
Rated 4 out of 5 by from Good but needs some areas corrected Very helpful except for three areas that are reoccurring every year. For example, union provided legal service is processed incorrectly every year, which sends me online searching for hours for the correct answer. Another area that needs more guidance is the inheritance of an IRA.
Date published: 2021-06-17
Rated 4 out of 5 by from First Time First time using this and so far seems good guess we will see if I accidentally committed fraud
Date published: 2021-06-17
Rated 2 out of 5 by from Problem with clicking displays due to old resoluti Could not purchaste state tax becasue GUI button would not click. Had to call and ask for help. said I had to degrade by computer's resoltion of pixels
Date published: 2021-06-17
Rated 5 out of 5 by from Using again after 8 years I had someone else do my taxes for the past 8 years, prior to that I used TurboTax. I used TurboTax to do my taxes this year and it was painless. Much better than I remembered from previous use.
Date published: 2021-06-17
All TurboTax® Offerings Reviews - Page 177
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Very pleased with turbo tax I was going to file my taxes myself with your program. I quickly realized I did not have the knowledge I needed. I was able to switch to live service very easily
Date published: 2021-06-17
Rated 3 out of 5 by from Turbo Tax Is Ok... While the format is easy enough to use. The constant upsell and additional charges to e-file and state file are a little ridiculous. I will most likely hire a CPA/Accountant as i did last year because the fees were half. I used to use Turbo Tax all the time. But now its at least double the cost of finding a CPA/Accountant.
Date published: 2021-06-17
Rated 5 out of 5 by from Turbotax is very simple and awesome Susan - the Live Turbo Tax Agent is exceptional in terms of knowledge and very thorough in documentation. I recommend Susan for her extraordinary support throughout the tax filing process.
Date published: 2021-06-17
Rated 5 out of 5 by from Far Exceeded Expectations I thought this service, like many others, was another run of the mill, 3rd rate, generic services you see in crummy online ads. For once, I'm happy to say I was absolutely wrong! Got my taxes filed easily and quickly, provided I had all my paperwork on hand! Would strongly recommend personal use to others!
Date published: 2021-06-17
Rated 1 out of 5 by from Won't Buy Turbo Tax Again I have used Turbo Tax for decades. When they stopped supporting Windows 7 I started looking for another program, but they all say minimum is Windows 8. So I bought a computer with Windows 10, thinking the problem I had with filing the State Return would be resolved, but Noooo. Same problem. So next year I am moving to a different tax software. Not sure which one yet. But Turbo Tax no longer gets my hard earned dollars.
Date published: 2021-06-17
Rated 4 out of 5 by from Turbo Tax gets better every year. Everything worked pretty seamlessly except for the 70-1/2 year old part where some people are required to pay taxes quarterly. My off the shelf version of Turbo Tax wouldn't let me bypass that section even though I'm not taking retirement account distributions and I am employed full-time with payroll deductions. Later program updates seemed to solve this problem but the update came after the tax due date so I had to file for an extension.
Date published: 2021-06-17
Rated 4 out of 5 by from Good but needs some areas corrected Very helpful except for three areas that are reoccurring every year. For example, union provided legal service is processed incorrectly every year, which sends me online searching for hours for the correct answer. Another area that needs more guidance is the inheritance of an IRA.
Date published: 2021-06-17
Rated 4 out of 5 by from First Time First time using this and so far seems good guess we will see if I accidentally committed fraud
Date published: 2021-06-17
Rated 2 out of 5 by from Problem with clicking displays due to old resoluti Could not purchaste state tax becasue GUI button would not click. Had to call and ask for help. said I had to degrade by computer's resoltion of pixels
Date published: 2021-06-17
Rated 5 out of 5 by from Using again after 8 years I had someone else do my taxes for the past 8 years, prior to that I used TurboTax. I used TurboTax to do my taxes this year and it was painless. Much better than I remembered from previous use.
Date published: 2021-06-17
All TurboTax® Offerings Reviews - Page 177