TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 2 out of 5 by from TurboTax św is great/live experience is not I really enjoyed using the Turbo Tax SW - it's simple & intuitive. When I decided to pay a little extra for the live expert option and turn everything over, that's when I experienced terrible customer service.
Date published: 2022-05-10
Rated 1 out of 5 by from Turbo Tax Premier is not good! IRS ask me to pay extra $162.09 for penalty. Why Turbotax did not get this?
Date published: 2022-05-10
Rated 5 out of 5 by from TurboTax is super easy! I've been using TurboTax for 5 years and have never had any trouble. Its super easy and I love it!
Date published: 2022-05-10
Rated 5 out of 5 by from Professional Professional, everyone who helped me was kind and courteous.
Date published: 2022-05-10
Rated 3 out of 5 by from Full Service still requires significant time Upgraded to the Full Service option in hopes that taxes this year would take me minimal time. I was required to upload all of my various tax forms, which was totally expected. What wasn't expected was the amount of time going back and forth with multiple agents to set my return up correctly. The "tax experts" that I got connected with made some pretty big errors that I only caught by having a third party (my financial advisor) review (missed some backdoor IRA conversions that massively increased my taxes due). The overall return process also took roughly 2.5 weeks from start to finish - I filed right at the tax deadline, but didn't expect the process to take that long. You get what you paid for - an option that saves you a ton of time compared to the DIY TurboTax options, but with a "tax expert" that is subpar to a CPA. Make sure you review your return in detail before filing.
Date published: 2022-05-10
Rated 3 out of 5 by from Dissapointed Even though you do not want to upgrade it makes you upgrade regardless so they charge you more. Had to borrow money just to get my taxes. Cant believe they FORCEFULLY make you upgrade or else you cant file. Now i owe someone $100.00
Date published: 2022-05-10
Rated 5 out of 5 by from Quick and easy TurboTax came through in clutch when I needed my taxes done asap!
Date published: 2022-05-09
Rated 3 out of 5 by from TURBOTAX WAS DIFFICULT MY EXPERT QUIT WITHOUT TELLING ME AND I THEREFORE MISSED THE FILING DATE. A NEW EXPERT WAS ASSIGNED AND HE DID A CREDIBLE JOB. OVERALL, I HAD DIFFICULTY GETTING ANSWERS TO MY QUESTIONS.
Date published: 2022-05-09
Rated 5 out of 5 by from Great service Was quick and eazy great customer service I'd refer anyone to TurboTax
Date published: 2022-05-09
Rated 5 out of 5 by from Easy to use! Very straight forward, quick, & easy to use!! I will be using this every year!
Date published: 2022-05-09
All TurboTax® Offerings Reviews - Page 176
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 2 out of 5 by from TurboTax św is great/live experience is not I really enjoyed using the Turbo Tax SW - it's simple & intuitive. When I decided to pay a little extra for the live expert option and turn everything over, that's when I experienced terrible customer service.
Date published: 2022-05-10
Rated 1 out of 5 by from Turbo Tax Premier is not good! IRS ask me to pay extra $162.09 for penalty. Why Turbotax did not get this?
Date published: 2022-05-10
Rated 5 out of 5 by from TurboTax is super easy! I've been using TurboTax for 5 years and have never had any trouble. Its super easy and I love it!
Date published: 2022-05-10
Rated 5 out of 5 by from Professional Professional, everyone who helped me was kind and courteous.
Date published: 2022-05-10
Rated 3 out of 5 by from Full Service still requires significant time Upgraded to the Full Service option in hopes that taxes this year would take me minimal time. I was required to upload all of my various tax forms, which was totally expected. What wasn't expected was the amount of time going back and forth with multiple agents to set my return up correctly. The "tax experts" that I got connected with made some pretty big errors that I only caught by having a third party (my financial advisor) review (missed some backdoor IRA conversions that massively increased my taxes due). The overall return process also took roughly 2.5 weeks from start to finish - I filed right at the tax deadline, but didn't expect the process to take that long. You get what you paid for - an option that saves you a ton of time compared to the DIY TurboTax options, but with a "tax expert" that is subpar to a CPA. Make sure you review your return in detail before filing.
Date published: 2022-05-10
Rated 3 out of 5 by from Dissapointed Even though you do not want to upgrade it makes you upgrade regardless so they charge you more. Had to borrow money just to get my taxes. Cant believe they FORCEFULLY make you upgrade or else you cant file. Now i owe someone $100.00
Date published: 2022-05-10
Rated 5 out of 5 by from Quick and easy TurboTax came through in clutch when I needed my taxes done asap!
Date published: 2022-05-09
Rated 3 out of 5 by from TURBOTAX WAS DIFFICULT MY EXPERT QUIT WITHOUT TELLING ME AND I THEREFORE MISSED THE FILING DATE. A NEW EXPERT WAS ASSIGNED AND HE DID A CREDIBLE JOB. OVERALL, I HAD DIFFICULTY GETTING ANSWERS TO MY QUESTIONS.
Date published: 2022-05-09
Rated 5 out of 5 by from Great service Was quick and eazy great customer service I'd refer anyone to TurboTax
Date published: 2022-05-09
Rated 5 out of 5 by from Easy to use! Very straight forward, quick, & easy to use!! I will be using this every year!
Date published: 2022-05-09
All TurboTax® Offerings Reviews - Page 176