TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from TurboTax included electronic filing is misleading When I purchased the Deluxe software it labeled the package "Federal Returns + E-file" in one line without a period. Then directly underneath that "State Returns". So I believed I was buying both e-filing when I purchased the disk. That's not true ... there is an additional charge for e-filing my state tax return. I also updated the software twice before starting and finishing my returns yet as I was attempting to transmit my returns I got an error saying I needed to update the software in order to send my returns. The program stalled and I couldn't do anything. Fortunately I save often, so I uninstalled and re-installed got updates and then I was able to send my returns. I forgot to mention, I was on what looked like TurboTax web page and found an 800 number I called and they wanted me to turn my computer controls over to them ,,,,, no way! Plus she didn't seem skilled in software vocabulary or operating system terms so I said Good Bye. I hope this nightmare doesn't go any farther.
Date published: 2021-05-08
Rated 5 out of 5 by from great Nothing to complain about Great service every year
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Filing It's always easy to file. They have this system down and their reassuring words throughout are nice too.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax: FIVE STARS! I have used Turbo Tax for 5 years and my experience has been very positive. Yes! Thank you Turbo Tax.
Date published: 2021-05-08
Rated 5 out of 5 by from Clean and Simple Giving context to every question helps a lot in answering it correctly, keep it up.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbotax is awesome Very Good Software. Ease of use is why I continue to use this product.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy to Use It was fairly easy. It was good to know that someone was just a click away if I needed them. Thankfully I didn't need to use them.
Date published: 2021-05-08
Rated 3 out of 5 by from Missed documents If you are going to assist in a complete tax package then have all the documents available in e form in order to allow all returns to be e-filed. Not all documents are attached and now I have to mail my federal (as well as my state) return and not get direct deposit for an option.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbotax is very quick and simple. Helpful. I will plan to use Turbotax again next year. The process went very smoothly
Date published: 2021-05-08
Rated 5 out of 5 by from quick and easy TurboTax makes filing your taxes simple and easy. Thank You
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1725
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from TurboTax included electronic filing is misleading When I purchased the Deluxe software it labeled the package "Federal Returns + E-file" in one line without a period. Then directly underneath that "State Returns". So I believed I was buying both e-filing when I purchased the disk. That's not true ... there is an additional charge for e-filing my state tax return. I also updated the software twice before starting and finishing my returns yet as I was attempting to transmit my returns I got an error saying I needed to update the software in order to send my returns. The program stalled and I couldn't do anything. Fortunately I save often, so I uninstalled and re-installed got updates and then I was able to send my returns. I forgot to mention, I was on what looked like TurboTax web page and found an 800 number I called and they wanted me to turn my computer controls over to them ,,,,, no way! Plus she didn't seem skilled in software vocabulary or operating system terms so I said Good Bye. I hope this nightmare doesn't go any farther.
Date published: 2021-05-08
Rated 5 out of 5 by from great Nothing to complain about Great service every year
Date published: 2021-05-08
Rated 5 out of 5 by from Easy Filing It's always easy to file. They have this system down and their reassuring words throughout are nice too.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbo Tax: FIVE STARS! I have used Turbo Tax for 5 years and my experience has been very positive. Yes! Thank you Turbo Tax.
Date published: 2021-05-08
Rated 5 out of 5 by from Clean and Simple Giving context to every question helps a lot in answering it correctly, keep it up.
Date published: 2021-05-08
Rated 5 out of 5 by from Turbotax is awesome Very Good Software. Ease of use is why I continue to use this product.
Date published: 2021-05-08
Rated 5 out of 5 by from Easy to Use It was fairly easy. It was good to know that someone was just a click away if I needed them. Thankfully I didn't need to use them.
Date published: 2021-05-08
Rated 3 out of 5 by from Missed documents If you are going to assist in a complete tax package then have all the documents available in e form in order to allow all returns to be e-filed. Not all documents are attached and now I have to mail my federal (as well as my state) return and not get direct deposit for an option.
Date published: 2021-05-08
Rated 4 out of 5 by from Turbotax is very quick and simple. Helpful. I will plan to use Turbotax again next year. The process went very smoothly
Date published: 2021-05-08
Rated 5 out of 5 by from quick and easy TurboTax makes filing your taxes simple and easy. Thank You
Date published: 2021-05-08
All TurboTax® Offerings Reviews - Page 1725