TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Good, but don't expect help We have used this product for over a decade, and generally find it reliable and easy to use. However, there were a couple of odd questions it asked this year, and answers were not readily available through their website or user forums. The digital assistant was COMPLETELY useless. And when I tried to contact a real person, their system (both phone and digital assistant) put up blocks to make sure I couldn't. After a COUPLE OF HOURS, I finally figured out what was needed, and provided the information. But I had to dig through a number of forms that were not linked automatically in the program to figure out what information was needed. The program should have made it easier for me to figure out what the required information was, OR Intuit should have made it easy for me to reach a real person who could have probably helped me in five minutes or less.
Date published: 2022-10-14
Rated 4 out of 5 by from Methodical Tax form data forms Generally 5 star, but spent a lot of wasted time to look for the location to enter carryover tax refunds. Should have to clearly stated on estimate page. Second issue, was that last years records wouldn't load for some reason. I see them clearly in PDF format ( request by Intuit), and in original Intuit file. gave up trying. As a suggestion, would like to see a window that details the line item entering, as to how the numbers appear on the form. For basic 1040, W2 type income, maybe not needed, but with business program, and various expenses to detail and multiple potential income sources, going back & forth MANY times to view entry into form is tedious and wasteful.
Date published: 2022-10-14
Rated 5 out of 5 by from You will never regret! Unless you love doing Tax yourself, I highly recommend it. The person that helps you is very friendly and professional. The service is very well-built and helpful.
Date published: 2022-10-14
Rated 5 out of 5 by from Good service I enjoyed working with Turbotax and Emile. He was able to answer most of my questions.
Date published: 2022-10-14
Rated 5 out of 5 by from Best product for taxes. I've been using Turbotax for more than 20 years now. Always find it easy to use. Excellent help and advice within the program.
Date published: 2022-10-14
Rated 5 out of 5 by from LOVE TurboTax!! Have been using TurboTax for years! It makes the whole tax process SO easy! It walks you through every step, providing a stress-free tax experience. Wonderful product!
Date published: 2022-10-14
Rated 5 out of 5 by from Expert Service was worth the price had a great experience with my expert. Was very friendly and knowledgable.
Date published: 2022-10-14
Rated 5 out of 5 by from Love it!! Great resources with phenomenal support. Thank you
Date published: 2022-10-14
Rated 4 out of 5 by from Good Product Overall experience was good this year except for locating the place to put our IP PIN. It would help to add it to the Personal Info section.
Date published: 2022-10-14
Rated 5 out of 5 by from Just what I needed I moved so I had to file for multiple states. TurboTax made it fast and easy.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 170
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Good, but don't expect help We have used this product for over a decade, and generally find it reliable and easy to use. However, there were a couple of odd questions it asked this year, and answers were not readily available through their website or user forums. The digital assistant was COMPLETELY useless. And when I tried to contact a real person, their system (both phone and digital assistant) put up blocks to make sure I couldn't. After a COUPLE OF HOURS, I finally figured out what was needed, and provided the information. But I had to dig through a number of forms that were not linked automatically in the program to figure out what information was needed. The program should have made it easier for me to figure out what the required information was, OR Intuit should have made it easy for me to reach a real person who could have probably helped me in five minutes or less.
Date published: 2022-10-14
Rated 4 out of 5 by from Methodical Tax form data forms Generally 5 star, but spent a lot of wasted time to look for the location to enter carryover tax refunds. Should have to clearly stated on estimate page. Second issue, was that last years records wouldn't load for some reason. I see them clearly in PDF format ( request by Intuit), and in original Intuit file. gave up trying. As a suggestion, would like to see a window that details the line item entering, as to how the numbers appear on the form. For basic 1040, W2 type income, maybe not needed, but with business program, and various expenses to detail and multiple potential income sources, going back & forth MANY times to view entry into form is tedious and wasteful.
Date published: 2022-10-14
Rated 5 out of 5 by from You will never regret! Unless you love doing Tax yourself, I highly recommend it. The person that helps you is very friendly and professional. The service is very well-built and helpful.
Date published: 2022-10-14
Rated 5 out of 5 by from Good service I enjoyed working with Turbotax and Emile. He was able to answer most of my questions.
Date published: 2022-10-14
Rated 5 out of 5 by from Best product for taxes. I've been using Turbotax for more than 20 years now. Always find it easy to use. Excellent help and advice within the program.
Date published: 2022-10-14
Rated 5 out of 5 by from LOVE TurboTax!! Have been using TurboTax for years! It makes the whole tax process SO easy! It walks you through every step, providing a stress-free tax experience. Wonderful product!
Date published: 2022-10-14
Rated 5 out of 5 by from Expert Service was worth the price had a great experience with my expert. Was very friendly and knowledgable.
Date published: 2022-10-14
Rated 5 out of 5 by from Love it!! Great resources with phenomenal support. Thank you
Date published: 2022-10-14
Rated 4 out of 5 by from Good Product Overall experience was good this year except for locating the place to put our IP PIN. It would help to add it to the Personal Info section.
Date published: 2022-10-14
Rated 5 out of 5 by from Just what I needed I moved so I had to file for multiple states. TurboTax made it fast and easy.
Date published: 2022-10-14
All TurboTax® Offerings Reviews - Page 170