TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Rated 3 out of 5 by from Turbo Tax was vexxing this year I had what should not have been that complicated a return, but from the get-go, I had to ask for help from turbo tax representatives. Some were better than others, and one clearly understood what I needed to do, both from a tax perspective and a tubotax perspective to get to the correct amount owed. Unfortunately, he was the first person I spoke with and I was unsure of some information I needed before proceeding. I never spoke to someone as knowledgeable, particularly about how to enter this particular issue into turbotax again. After speaking with about 5 turbotax CPAs/tax people, I gave up and decided to use the full service tax option in turbotax. I assumed, since it was all turbotax, that I would be able to just shift from the do it myself part to full service without re-entering all my information. This was completely false and it took another large piece of time and effort to switch. Kimberli was great and she did help with my issue, but it took an extra week for this process, and that has just delayed my tax return, which I had hoped to complete the last week in March. I used to love turbotax and I don't love it any more. I may or may not use it again next year to file my return. But, I would love to love it again because for so many years it made filing my return easy. That was not the case this year.
Date published: 2022-04-14
Rated 5 out of 5 by from Awesome Program This is a very User friendly program. Easy to use.
Date published: 2022-04-14
Rated 5 out of 5 by from Easier than I expected I only needed to have a single chat, but the expert answered my question.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax was very helpful The experts were very patient and walked us through all of our questions
Date published: 2022-04-14
Rated 5 out of 5 by from Great service & easy easy to use. quick and simple. easier if you upload your w2
Date published: 2022-04-14
Rated 5 out of 5 by from Awesome This was my first time doing my income tax by myself.
Date published: 2022-04-14
Rated 4 out of 5 by from Thank you for the easy to understand process. I like using Turbo Tax because it imports information from the previous year but $49 is a little high especially for a low income earner like myself who is busy with school and work.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use and keeps getting easier I've been using TurboTax for many years now. Because my tax profile is so simple currently, it makes filing both Federal & State returns a breeze. Even if you have a more complex scenario though, if you follow the prompts and suggestions, you can still easily navigate more complex tax scenarios, as I have in past years.
Date published: 2022-04-14
Rated 5 out of 5 by from Great Great solution great service very knowledgeable staff
Date published: 2022-04-14
Rated 5 out of 5 by from Very Easy and Efficient I've used the product for a number of years now, and have always been able to file easily and without much trouble. TurboTax guides you through your taxes effortlessly and even gives you tips if you don't quite understand something.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1660
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 3 out of 5 by from Turbo Tax was vexxing this year I had what should not have been that complicated a return, but from the get-go, I had to ask for help from turbo tax representatives. Some were better than others, and one clearly understood what I needed to do, both from a tax perspective and a tubotax perspective to get to the correct amount owed. Unfortunately, he was the first person I spoke with and I was unsure of some information I needed before proceeding. I never spoke to someone as knowledgeable, particularly about how to enter this particular issue into turbotax again. After speaking with about 5 turbotax CPAs/tax people, I gave up and decided to use the full service tax option in turbotax. I assumed, since it was all turbotax, that I would be able to just shift from the do it myself part to full service without re-entering all my information. This was completely false and it took another large piece of time and effort to switch. Kimberli was great and she did help with my issue, but it took an extra week for this process, and that has just delayed my tax return, which I had hoped to complete the last week in March. I used to love turbotax and I don't love it any more. I may or may not use it again next year to file my return. But, I would love to love it again because for so many years it made filing my return easy. That was not the case this year.
Date published: 2022-04-14
Rated 5 out of 5 by from Awesome Program This is a very User friendly program. Easy to use.
Date published: 2022-04-14
Rated 5 out of 5 by from Easier than I expected I only needed to have a single chat, but the expert answered my question.
Date published: 2022-04-14
Rated 5 out of 5 by from Turbo Tax was very helpful The experts were very patient and walked us through all of our questions
Date published: 2022-04-14
Rated 5 out of 5 by from Great service & easy easy to use. quick and simple. easier if you upload your w2
Date published: 2022-04-14
Rated 5 out of 5 by from Awesome This was my first time doing my income tax by myself.
Date published: 2022-04-14
Rated 4 out of 5 by from Thank you for the easy to understand process. I like using Turbo Tax because it imports information from the previous year but $49 is a little high especially for a low income earner like myself who is busy with school and work.
Date published: 2022-04-14
Rated 5 out of 5 by from Easy to use and keeps getting easier I've been using TurboTax for many years now. Because my tax profile is so simple currently, it makes filing both Federal & State returns a breeze. Even if you have a more complex scenario though, if you follow the prompts and suggestions, you can still easily navigate more complex tax scenarios, as I have in past years.
Date published: 2022-04-14
Rated 5 out of 5 by from Great Great solution great service very knowledgeable staff
Date published: 2022-04-14
Rated 5 out of 5 by from Very Easy and Efficient I've used the product for a number of years now, and have always been able to file easily and without much trouble. TurboTax guides you through your taxes effortlessly and even gives you tips if you don't quite understand something.
Date published: 2022-04-14
All TurboTax® Offerings Reviews - Page 1660