TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great job on return, poor job on electronic filing I finished my return but electronic filing was rejected. Turbotax was difficult to get someone to speak to becuase of automated system. Finally got a refund from Turbox=tax for state filing and filed Federal and State return by mail. Very disapointed!
Date published: 2021-05-11
Rated 4 out of 5 by from Great for keeping track of year after year credits I have been using Turbo tax for decades. I found that its biggest plus is the forwarding of info from last years return, keeping track of capital losses, and such. It has however been "buggier" than ever before even though my taxes in retirement are getting simpler.
Date published: 2021-05-11
Rated 5 out of 5 by from Very pleased with TurboTax! We have used TurboTax for several years. It is a great step-by-step, thorough program that helps to ensure the user enters all required information. The error-checking system is great, too.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is Great! Also flows easily I did my taxes my self. The process was easy and user friendly
Date published: 2021-05-11
Rated 5 out of 5 by from turbo tax was awsome my experience with turbo tax was great they were very helpful any questions i had they were able to answer in a simple way and easy to understand
Date published: 2021-05-11
Rated 5 out of 5 by from Thanks Turbo Tax Takes some time, but they help you all the way. Give it a try you will not be unhappy.
Date published: 2021-05-11
Rated 3 out of 5 by from Efile rejected 2 years in a row Second year file was apparently rejected for wrong PINs or previous year's AGI on a joint return. I double Checked the AGI entered for previous year and it was correct. Am I supposed to change the PINs each year or use the default ones from previous years? This is not clear in the program, nor is the how to remedy the problem.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is easy to use I have used TurboTax for several years and have had no problems.
Date published: 2021-05-11
Rated 1 out of 5 by from Frustrating Experience I've used TurboTax for 20 or more years. This year and last year, the CD software would not load and I had to take it to the Geek Squad to get it loaded. Then this year, I got my taxes all done and it would not file my federal taxes electronically - said I need to update my software. I tried this 4 times and each time it said my software was updated, but when I tried to send it electronically, if failed again saying I needed to do an update. So after paying for the convenience of electronic filing, I still have to print and mail my returns. Next year, I may go to a different software. I'm tired of screwing around with this - especially when TurboTax does not provide a toll-free help number when users have problems. You're the only company I know that provides a product and then has no one customer service to help people who buy your product.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax needs work! Its been easy for me since 2009; when I first started using it ~ Nuff said.......! PeriodT
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1659
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Great job on return, poor job on electronic filing I finished my return but electronic filing was rejected. Turbotax was difficult to get someone to speak to becuase of automated system. Finally got a refund from Turbox=tax for state filing and filed Federal and State return by mail. Very disapointed!
Date published: 2021-05-11
Rated 4 out of 5 by from Great for keeping track of year after year credits I have been using Turbo tax for decades. I found that its biggest plus is the forwarding of info from last years return, keeping track of capital losses, and such. It has however been "buggier" than ever before even though my taxes in retirement are getting simpler.
Date published: 2021-05-11
Rated 5 out of 5 by from Very pleased with TurboTax! We have used TurboTax for several years. It is a great step-by-step, thorough program that helps to ensure the user enters all required information. The error-checking system is great, too.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is Great! Also flows easily I did my taxes my self. The process was easy and user friendly
Date published: 2021-05-11
Rated 5 out of 5 by from turbo tax was awsome my experience with turbo tax was great they were very helpful any questions i had they were able to answer in a simple way and easy to understand
Date published: 2021-05-11
Rated 5 out of 5 by from Thanks Turbo Tax Takes some time, but they help you all the way. Give it a try you will not be unhappy.
Date published: 2021-05-11
Rated 3 out of 5 by from Efile rejected 2 years in a row Second year file was apparently rejected for wrong PINs or previous year's AGI on a joint return. I double Checked the AGI entered for previous year and it was correct. Am I supposed to change the PINs each year or use the default ones from previous years? This is not clear in the program, nor is the how to remedy the problem.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbo Tax is easy to use I have used TurboTax for several years and have had no problems.
Date published: 2021-05-11
Rated 1 out of 5 by from Frustrating Experience I've used TurboTax for 20 or more years. This year and last year, the CD software would not load and I had to take it to the Geek Squad to get it loaded. Then this year, I got my taxes all done and it would not file my federal taxes electronically - said I need to update my software. I tried this 4 times and each time it said my software was updated, but when I tried to send it electronically, if failed again saying I needed to do an update. So after paying for the convenience of electronic filing, I still have to print and mail my returns. Next year, I may go to a different software. I'm tired of screwing around with this - especially when TurboTax does not provide a toll-free help number when users have problems. You're the only company I know that provides a product and then has no one customer service to help people who buy your product.
Date published: 2021-05-11
Rated 5 out of 5 by from Turbotax needs work! Its been easy for me since 2009; when I first started using it ~ Nuff said.......! PeriodT
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1659