TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 5 out of 5 by from turbo Tax is awesome Simple and easy. Never had to leave the house and I had all the answers I NEEDED IN THE SOFTWARE
Date published: 2021-05-11
Rated 3 out of 5 by from OK but could be better The section on 1256 is very confusing - not straightforward at all. You can tell someone programmed it who has no idea how Section 1256 works.
Date published: 2021-05-11
Rated 5 out of 5 by from Great for first-timers! For my first time filing my own taxes, TurboTax was excellent and intuitive. Will definitely use it again!
Date published: 2021-05-11
Rated 5 out of 5 by from easy to use Have used TurboTax Deluxe for many years. Reliable
Date published: 2021-05-11
Rated 1 out of 5 by from No support for Qaulified Opportunity Fund/Zone Qualified Opportunity Zones have been the law since 2017, but TurboTax still has no support for QOZ/QOF investments. No support for code Z on 8949 or for Form 8997. Is this an attempt to make people pay professional tax preparers ?
Date published: 2021-05-11
Rated 1 out of 5 by from never again We have used TurboTax for years. This year nothing worked to e-file. We spent hours on our own trying to solve the problem, then spent more hours with your professionals (a lovely young woman) who tried everything to solve the problem. It could not be solved!!!!
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax is great!!! TurboTax made filing my taxes quick and easy!!! I would definitely recommend them for filing your taxes.
Date published: 2021-05-11
Rated 5 out of 5 by from Very much improved design. This year the software didi a great job of leading me through the Tax filing process.
Date published: 2021-05-11
Rated 1 out of 5 by from Awful experience. Broken e-file I was filing my taxes with TurboTax for many, many years. Convenience of e-filing is one of the main reasons. This return is the last I will use TurboTax for.  This year TurboTax introduced a bug which prevents many customers from e-filing federal returns (and consequently state return, because TurboTax can't e-file a state return if a federal return is not e-filed). The issue is about the Simplified FTC calculation method election in which customers don't have much choice. This was never a problem in prior years. This year TurboTax says just "Don't worry" because you can still return by mail. Intuit has been well aware of the issue since early spring, support forums are full of complaints, and yet the issue was not fixed all these months.
Date published: 2021-05-11
Rated 5 out of 5 by from I'd recommend Krystle for anyone. Krystle made filing very simple and easy. She asked fantastic questions and was a huge help. I would give her 6 out of 5 stars!
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1632
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from turbo Tax is awesome Simple and easy. Never had to leave the house and I had all the answers I NEEDED IN THE SOFTWARE
Date published: 2021-05-11
Rated 3 out of 5 by from OK but could be better The section on 1256 is very confusing - not straightforward at all. You can tell someone programmed it who has no idea how Section 1256 works.
Date published: 2021-05-11
Rated 5 out of 5 by from Great for first-timers! For my first time filing my own taxes, TurboTax was excellent and intuitive. Will definitely use it again!
Date published: 2021-05-11
Rated 5 out of 5 by from easy to use Have used TurboTax Deluxe for many years. Reliable
Date published: 2021-05-11
Rated 1 out of 5 by from No support for Qaulified Opportunity Fund/Zone Qualified Opportunity Zones have been the law since 2017, but TurboTax still has no support for QOZ/QOF investments. No support for code Z on 8949 or for Form 8997. Is this an attempt to make people pay professional tax preparers ?
Date published: 2021-05-11
Rated 1 out of 5 by from never again We have used TurboTax for years. This year nothing worked to e-file. We spent hours on our own trying to solve the problem, then spent more hours with your professionals (a lovely young woman) who tried everything to solve the problem. It could not be solved!!!!
Date published: 2021-05-11
Rated 5 out of 5 by from TurboTax is great!!! TurboTax made filing my taxes quick and easy!!! I would definitely recommend them for filing your taxes.
Date published: 2021-05-11
Rated 5 out of 5 by from Very much improved design. This year the software didi a great job of leading me through the Tax filing process.
Date published: 2021-05-11
Rated 1 out of 5 by from Awful experience. Broken e-file I was filing my taxes with TurboTax for many, many years. Convenience of e-filing is one of the main reasons. This return is the last I will use TurboTax for.  This year TurboTax introduced a bug which prevents many customers from e-filing federal returns (and consequently state return, because TurboTax can't e-file a state return if a federal return is not e-filed). The issue is about the Simplified FTC calculation method election in which customers don't have much choice. This was never a problem in prior years. This year TurboTax says just "Don't worry" because you can still return by mail. Intuit has been well aware of the issue since early spring, support forums are full of complaints, and yet the issue was not fixed all these months.
Date published: 2021-05-11
Rated 5 out of 5 by from I'd recommend Krystle for anyone. Krystle made filing very simple and easy. She asked fantastic questions and was a huge help. I would give her 6 out of 5 stars!
Date published: 2021-05-11
All TurboTax® Offerings Reviews - Page 1632