TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.4/5 | 65147 reviews)
Star ratings are from 2021
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Rated 5 out of 5 by from Good Work Turbo Tax Fast and efficient. Appreciated being able to complete my return in my home.
Date published: 2021-10-14
Rated 5 out of 5 by from Quick and Easy I have been using TurboTax since 1991. Some years were better than others. 2020 is a winner. It was quick and easy. I feel confident that my taxes are complete, accurate, and safe when I use TTax e-file.
Date published: 2021-10-14
Rated 3 out of 5 by from Turbo tax has gone down hill Your service now has hidden fees, like $40 to transmit it to the IRS? Really? You also claim that you are a free service but then keep adding and adding for any small form that needs to be added. I am a student that has a simple tax form but it cost me over $250 to file. My daughter the same. Next time I will probably just use H and R, same price and I don't have to do it myself!
Date published: 2021-10-14
Rated 4 out of 5 by from Helped so much, but some confusion-need improvemen Overall, still love working with TurboTax. Self-employed as independent contractor, with rental properties; and TurboTax Home & Business seemed to fill out all the correct entries. Some areas, guidance was not enough to figure out the IRS confusing rules & limits. Areas that I think need improvement: 1/ When we made more than one Estimated Tax payment for a given quarter, we need TurboTax to allow entering a multi-payment worksheet for these payments as well. As programmed now, can only enter one number, for one ES payment. 2/ For rental Business: have a MAJOR issue with TurboTax — this kept me from filing with confidence that I filed my taxes correctly. After I entered all my rental data, TurboTax then declared that I had an error: missing data that I needed to enter. Wanted me to enter the QBI (Qualified Business Income - loss) from last year, which was already imported by TurboTax from its own return that I entered for that year. I frankly have no idea how much of my rental business income (loss) from last year is QBI income (loss), and TurboTax does not give help to explain how much of last year's reported income is QBI, nor where to find it in last year's return. I kind of plugged in the actual income (loss) amount from last year, with no idea if the amount that I enter now is correct, or will get me in trouble with the IRS as a wrong amount. Intuit needs to review how TurboTax does Schedule E Smart Worksheet for real estate rentals where it expects entries for QBI for the previous year. I know the worksheet says "MANUAL Entries Needed", but TurboTax gives no help at all to figure out how I'm supposed to calculate those manual entries !
Date published: 2021-10-14
Rated 4 out of 5 by from very pleased I have used it for years and will continue to use it in the future.
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax was perfect First time using the online seevice and it was easy to use and worth the small fee for the expert guidance
Date published: 2021-10-14
Rated 5 out of 5 by from Great to work with Elanor was fantastic to work with. Very pleased with her knowledge and skills
Date published: 2021-10-14
Rated 5 out of 5 by from Awesome Straight forward, easy to use, will definitely use again next year
Date published: 2021-10-14
Rated 5 out of 5 by from Yeah for Turbo Tax Lots of great help with the experts. Worth getting that extra help for sure!!
Date published: 2021-10-14
Rated 5 out of 5 by from Good program process was fast and easy. Will use again next year.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 1614
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from Good Work Turbo Tax Fast and efficient. Appreciated being able to complete my return in my home.
Date published: 2021-10-14
Rated 5 out of 5 by from Quick and Easy I have been using TurboTax since 1991. Some years were better than others. 2020 is a winner. It was quick and easy. I feel confident that my taxes are complete, accurate, and safe when I use TTax e-file.
Date published: 2021-10-14
Rated 3 out of 5 by from Turbo tax has gone down hill Your service now has hidden fees, like $40 to transmit it to the IRS? Really? You also claim that you are a free service but then keep adding and adding for any small form that needs to be added. I am a student that has a simple tax form but it cost me over $250 to file. My daughter the same. Next time I will probably just use H and R, same price and I don't have to do it myself!
Date published: 2021-10-14
Rated 4 out of 5 by from Helped so much, but some confusion-need improvemen Overall, still love working with TurboTax. Self-employed as independent contractor, with rental properties; and TurboTax Home & Business seemed to fill out all the correct entries. Some areas, guidance was not enough to figure out the IRS confusing rules & limits. Areas that I think need improvement: 1/ When we made more than one Estimated Tax payment for a given quarter, we need TurboTax to allow entering a multi-payment worksheet for these payments as well. As programmed now, can only enter one number, for one ES payment. 2/ For rental Business: have a MAJOR issue with TurboTax — this kept me from filing with confidence that I filed my taxes correctly. After I entered all my rental data, TurboTax then declared that I had an error: missing data that I needed to enter. Wanted me to enter the QBI (Qualified Business Income - loss) from last year, which was already imported by TurboTax from its own return that I entered for that year. I frankly have no idea how much of my rental business income (loss) from last year is QBI income (loss), and TurboTax does not give help to explain how much of last year's reported income is QBI, nor where to find it in last year's return. I kind of plugged in the actual income (loss) amount from last year, with no idea if the amount that I enter now is correct, or will get me in trouble with the IRS as a wrong amount. Intuit needs to review how TurboTax does Schedule E Smart Worksheet for real estate rentals where it expects entries for QBI for the previous year. I know the worksheet says "MANUAL Entries Needed", but TurboTax gives no help at all to figure out how I'm supposed to calculate those manual entries !
Date published: 2021-10-14
Rated 4 out of 5 by from very pleased I have used it for years and will continue to use it in the future.
Date published: 2021-10-14
Rated 5 out of 5 by from TurboTax was perfect First time using the online seevice and it was easy to use and worth the small fee for the expert guidance
Date published: 2021-10-14
Rated 5 out of 5 by from Great to work with Elanor was fantastic to work with. Very pleased with her knowledge and skills
Date published: 2021-10-14
Rated 5 out of 5 by from Awesome Straight forward, easy to use, will definitely use again next year
Date published: 2021-10-14
Rated 5 out of 5 by from Yeah for Turbo Tax Lots of great help with the experts. Worth getting that extra help for sure!!
Date published: 2021-10-14
Rated 5 out of 5 by from Good program process was fast and easy. Will use again next year.
Date published: 2021-10-14
All TurboTax® Offerings Reviews - Page 1614