TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 2 out of 5 by from I wouldn't recommend this product I used Turbo Tax because it was advertised as being free for military personnel. Once I began using the product, it was seemingly easy to use; however, I noticed my NJ taxes were extremely high for a return. I reached out to a representative who understood my concern and realized that because I was located in Germany for the past three years but identified NJ as my home of record, I may have been considered as a Non Resident based on NJ tax laws. She stated she was unsure but would contact a CPA and get back to me. A week passed and she never returned my call nor did I hear from a CPA. I upgraded to the Turbo Tax Live for $80 just to receive assistance and intended to use it up until 3 May so it would be free. I had to call back since no one returned my call and the next representative and CPA I spoke to seemed helpful but the information she mentioned she would email me, I never received. At this point, it was after 3 May and I realized I would have to pay for this program because no one was being helpful. I tried to call back one last time to see if someone could help me and I explained that the last CPA stated I would have to file a 1040 NR for NJ based on the NJ tax laws that she read. She was supposed to send me a link that would take me straight to the page in Turbo Tax but she never emailed me. This new representative stated that I needed to sign up for Sprintax and file my 1040 NR via that program. I explained to her that I was military and none of the options on Sprintax applied. She provided me with the link to Sprintax again and general information on filing taxes as a military member. None of the representatives were helpful with my situation. This is unfortunate because this program is advertised as free for military personnel so I thought it would be military friendly and understand the many different situations that pertain to military personnel. I would like to request a refund for the product because it was not helpful in my situation and I ended up googling situations in order to figure it out.
Date published: 2021-05-12
Rated 1 out of 5 by from Not worth the money The charitable contribution section and the K-1 section are poorly designed. Getting turbotax to take the updates in the review and filing portion of the program took longer than the return itself. I have used TurboTax for the last 10+ years. The 2020 year will be my last.
Date published: 2021-05-12
Rated 5 out of 5 by from easier than i expected I've never done my taxes by myself before, and i was scared to death. It was pretty easy and the turbo tax people were very nice and helpful--i called several times
Date published: 2021-05-12
Rated 5 out of 5 by from Taxes Made Easy and Headache Free! I love that TurboTax does not allow me to stress getting my taxes done every year. Thank you TurboTax for making filing so pain free.
Date published: 2021-05-12
Rated 5 out of 5 by from great easy to use. prices getting costly tho. program prices high. downloading states high and efile high
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Was Easy to Use! In my experience Turbo Tax was easy to use. I was able to get them done in 1 evening,
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax makes it as simple as possible! I've been using TurboTax (Macintosh edition) for years now, and it continues to make creating my tax return as simple as it possibly can be.
Date published: 2021-05-12
Rated 5 out of 5 by from 2020 Tax Return I have been using Turbo Tax basically since it came out. Never had any filing issues. Great and easy to use.
Date published: 2021-05-12
Rated 5 out of 5 by from I trust TurboTax. That says it all! I have full confidence in TurboTax. The sidebar explanations are very helpful for the items I do not understand.
Date published: 2021-05-12
Rated 5 out of 5 by from turbo tax is the best very smooth and easy to follow. i have been using this for more than 6 years!
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1603
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 2 out of 5 by from I wouldn't recommend this product I used Turbo Tax because it was advertised as being free for military personnel. Once I began using the product, it was seemingly easy to use; however, I noticed my NJ taxes were extremely high for a return. I reached out to a representative who understood my concern and realized that because I was located in Germany for the past three years but identified NJ as my home of record, I may have been considered as a Non Resident based on NJ tax laws. She stated she was unsure but would contact a CPA and get back to me. A week passed and she never returned my call nor did I hear from a CPA. I upgraded to the Turbo Tax Live for $80 just to receive assistance and intended to use it up until 3 May so it would be free. I had to call back since no one returned my call and the next representative and CPA I spoke to seemed helpful but the information she mentioned she would email me, I never received. At this point, it was after 3 May and I realized I would have to pay for this program because no one was being helpful. I tried to call back one last time to see if someone could help me and I explained that the last CPA stated I would have to file a 1040 NR for NJ based on the NJ tax laws that she read. She was supposed to send me a link that would take me straight to the page in Turbo Tax but she never emailed me. This new representative stated that I needed to sign up for Sprintax and file my 1040 NR via that program. I explained to her that I was military and none of the options on Sprintax applied. She provided me with the link to Sprintax again and general information on filing taxes as a military member. None of the representatives were helpful with my situation. This is unfortunate because this program is advertised as free for military personnel so I thought it would be military friendly and understand the many different situations that pertain to military personnel. I would like to request a refund for the product because it was not helpful in my situation and I ended up googling situations in order to figure it out.
Date published: 2021-05-12
Rated 1 out of 5 by from Not worth the money The charitable contribution section and the K-1 section are poorly designed. Getting turbotax to take the updates in the review and filing portion of the program took longer than the return itself. I have used TurboTax for the last 10+ years. The 2020 year will be my last.
Date published: 2021-05-12
Rated 5 out of 5 by from easier than i expected I've never done my taxes by myself before, and i was scared to death. It was pretty easy and the turbo tax people were very nice and helpful--i called several times
Date published: 2021-05-12
Rated 5 out of 5 by from Taxes Made Easy and Headache Free! I love that TurboTax does not allow me to stress getting my taxes done every year. Thank you TurboTax for making filing so pain free.
Date published: 2021-05-12
Rated 5 out of 5 by from great easy to use. prices getting costly tho. program prices high. downloading states high and efile high
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax Was Easy to Use! In my experience Turbo Tax was easy to use. I was able to get them done in 1 evening,
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax makes it as simple as possible! I've been using TurboTax (Macintosh edition) for years now, and it continues to make creating my tax return as simple as it possibly can be.
Date published: 2021-05-12
Rated 5 out of 5 by from 2020 Tax Return I have been using Turbo Tax basically since it came out. Never had any filing issues. Great and easy to use.
Date published: 2021-05-12
Rated 5 out of 5 by from I trust TurboTax. That says it all! I have full confidence in TurboTax. The sidebar explanations are very helpful for the items I do not understand.
Date published: 2021-05-12
Rated 5 out of 5 by from turbo tax is the best very smooth and easy to follow. i have been using this for more than 6 years!
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1603