TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 4 out of 5 by from Easy This was the first time using turbo tax to file my Mom's return. She is retired and has income from a few different sources. The service walked us through the different forms and was easy to do. The only issue we had is with the identity. She paper filed last year and we entered the AGI from 2019 and rounded to the nearest cent as instructed to do. The returns were rejected because the AGI didn't match. I have changed the figure and just dropped the cents. We are waiting to see if they go through.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo tax is awesome We did not engage with a turbo tax person. We did it all ourselves.
Date published: 2021-05-10
Rated 3 out of 5 by from 1099R processing errors never fixed in 2020 TT Beware of Errors in processing 1009R even when automatically transmitted. TurboTax this year was repeatedly treating mega backdoor after-tax 401K contribution rollovers to Roth IRA as taxable events. I could only correct it by going into forms manually and reconfiguring the 1099R worksheet. First year this programing has been messed up and never fixed.
Date published: 2021-05-10
Rated 2 out of 5 by from Frustrated had to pay for service, $60, felt that was not explained
Date published: 2021-05-10
Rated 5 out of 5 by from This actually was AWSOME!! This has been the easiest tax season I've ever had!!! TurboTax rocks!
Date published: 2021-05-10
Rated 5 out of 5 by from Tension free !! My experience with Jennifer was amazing. She was patient and answered all my questions with insightful info. I highly recommend Turbotax for complex returns. You can put your mind at ease that your returns are filed correctly.
Date published: 2021-05-10
Rated 4 out of 5 by from TTAX IS ADEQUATE TURBOTAX IS ADEQUATE AND MOSTLY GOOD PRODUCT FOR MAKING YOUR TAX RETURN. Pricing however is not justified in my opinion. Premier product for years included one state return for free and it should continue to do so. For 3 returns (federal + 2 states) price is close to what you would pay to other accounting services, that will do taxes for you. Fix it ! Price must be right !
Date published: 2021-05-10
Rated 4 out of 5 by from Good, except for last minute concern After I clicked to begin transmit for filing, software asked for last minute check for W2 Box 14. This was after many reviews and check had already completed.
Date published: 2021-05-10
Rated 5 out of 5 by from Fabulous The process was fast and easy and helped us every step of the way.
Date published: 2021-05-10
Rated 5 out of 5 by from Running till the END The live CHAT help is awesome. I learned that I was not filing my 1099's correctly & I even had duplicated one. She helped guide me to the completed return & to e-file.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1600
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 4 out of 5 by from Easy This was the first time using turbo tax to file my Mom's return. She is retired and has income from a few different sources. The service walked us through the different forms and was easy to do. The only issue we had is with the identity. She paper filed last year and we entered the AGI from 2019 and rounded to the nearest cent as instructed to do. The returns were rejected because the AGI didn't match. I have changed the figure and just dropped the cents. We are waiting to see if they go through.
Date published: 2021-05-10
Rated 5 out of 5 by from Turbo tax is awesome We did not engage with a turbo tax person. We did it all ourselves.
Date published: 2021-05-10
Rated 3 out of 5 by from 1099R processing errors never fixed in 2020 TT Beware of Errors in processing 1009R even when automatically transmitted. TurboTax this year was repeatedly treating mega backdoor after-tax 401K contribution rollovers to Roth IRA as taxable events. I could only correct it by going into forms manually and reconfiguring the 1099R worksheet. First year this programing has been messed up and never fixed.
Date published: 2021-05-10
Rated 2 out of 5 by from Frustrated had to pay for service, $60, felt that was not explained
Date published: 2021-05-10
Rated 5 out of 5 by from This actually was AWSOME!! This has been the easiest tax season I've ever had!!! TurboTax rocks!
Date published: 2021-05-10
Rated 5 out of 5 by from Tension free !! My experience with Jennifer was amazing. She was patient and answered all my questions with insightful info. I highly recommend Turbotax for complex returns. You can put your mind at ease that your returns are filed correctly.
Date published: 2021-05-10
Rated 4 out of 5 by from TTAX IS ADEQUATE TURBOTAX IS ADEQUATE AND MOSTLY GOOD PRODUCT FOR MAKING YOUR TAX RETURN. Pricing however is not justified in my opinion. Premier product for years included one state return for free and it should continue to do so. For 3 returns (federal + 2 states) price is close to what you would pay to other accounting services, that will do taxes for you. Fix it ! Price must be right !
Date published: 2021-05-10
Rated 4 out of 5 by from Good, except for last minute concern After I clicked to begin transmit for filing, software asked for last minute check for W2 Box 14. This was after many reviews and check had already completed.
Date published: 2021-05-10
Rated 5 out of 5 by from Fabulous The process was fast and easy and helped us every step of the way.
Date published: 2021-05-10
Rated 5 out of 5 by from Running till the END The live CHAT help is awesome. I learned that I was not filing my 1099's correctly & I even had duplicated one. She helped guide me to the completed return & to e-file.
Date published: 2021-05-10
All TurboTax® Offerings Reviews - Page 1600