TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

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Own a business
Student
Rated 1 out of 5 by from Would not recommend. Do not wait until the end of the process to tell the customer the product isn't free. I sold one stock in 2020 and because of that I was forced to upgrade to turbo tax premium once everything was finalized. Very unfair behavior to not inform the customer that they will need to upgrade when they add the stock form. I will not be returning to intuit Turbotaxe's software next year if this isn't addressed.
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax is costly free isnt free when it wont let you proceed unless yo agree to pay
Date published: 2021-05-09
Rated 4 out of 5 by from Loved the Program--Didn't know I had to pay extra Loved the program but did not know I had to pay an extra $45 for the state program and then an additional $25 to electronically file my state return.
Date published: 2021-05-09
Rated 4 out of 5 by from Good, but not perfect In general, Turbotax is a great product that allows one to navigate through the complicated process of completing individual tax returns. An area that needs improvement is the drivers license info at the end of the process. The software elicits drivers license information to secure e-filing, but the software does not instruct one on what to do when their state does not put all of the software requested data on the driver's license. For example, some states do not put issue dates on licenses, but the software demands an entry, unless you figure out the work around. Intuit can improve the software by clearly allowing the issue date (or other unavailable data) to be left blank.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use! Very easy to use, had a question and talked with someone on the phone who was able to answer my question directly.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is Awesome It was very helpful and really easy to use and get all information into the system quickly.
Date published: 2021-05-09
Rated 5 out of 5 by from Love how easy it makes to do my return. Turbo Tax gets better every year! I have used Turbo Tax for the last 6 years. My information is listed year after year making it easy to complete my tax's quickly and accurately.
Date published: 2021-05-09
Rated 5 out of 5 by from great program i have been using Turbotax for several years and never had a problem
Date published: 2021-05-09
Rated 3 out of 5 by from It was faster but a little confusing this was confusing., I prefer the older format. I was able to complete but I'm certain my sister is curled up on the floor crying
Date published: 2021-05-09
Rated 3 out of 5 by from TurboTax Deluxe I have used TT for the last 5 years and usually am satisfied with it. This year it would only let me select TTDeluxe and charged me +$$ at the end. When googling how to avoid this, I learned that I would need to start completely over without any of my details saved. Very frustrating customer experience and do not feel like TT is customer first.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1590
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 1 out of 5 by from Would not recommend. Do not wait until the end of the process to tell the customer the product isn't free. I sold one stock in 2020 and because of that I was forced to upgrade to turbo tax premium once everything was finalized. Very unfair behavior to not inform the customer that they will need to upgrade when they add the stock form. I will not be returning to intuit Turbotaxe's software next year if this isn't addressed.
Date published: 2021-05-09
Rated 2 out of 5 by from Turbo Tax is costly free isnt free when it wont let you proceed unless yo agree to pay
Date published: 2021-05-09
Rated 4 out of 5 by from Loved the Program--Didn't know I had to pay extra Loved the program but did not know I had to pay an extra $45 for the state program and then an additional $25 to electronically file my state return.
Date published: 2021-05-09
Rated 4 out of 5 by from Good, but not perfect In general, Turbotax is a great product that allows one to navigate through the complicated process of completing individual tax returns. An area that needs improvement is the drivers license info at the end of the process. The software elicits drivers license information to secure e-filing, but the software does not instruct one on what to do when their state does not put all of the software requested data on the driver's license. For example, some states do not put issue dates on licenses, but the software demands an entry, unless you figure out the work around. Intuit can improve the software by clearly allowing the issue date (or other unavailable data) to be left blank.
Date published: 2021-05-09
Rated 5 out of 5 by from Easy to use! Very easy to use, had a question and talked with someone on the phone who was able to answer my question directly.
Date published: 2021-05-09
Rated 5 out of 5 by from Turbo Tax is Awesome It was very helpful and really easy to use and get all information into the system quickly.
Date published: 2021-05-09
Rated 5 out of 5 by from Love how easy it makes to do my return. Turbo Tax gets better every year! I have used Turbo Tax for the last 6 years. My information is listed year after year making it easy to complete my tax's quickly and accurately.
Date published: 2021-05-09
Rated 5 out of 5 by from great program i have been using Turbotax for several years and never had a problem
Date published: 2021-05-09
Rated 3 out of 5 by from It was faster but a little confusing this was confusing., I prefer the older format. I was able to complete but I'm certain my sister is curled up on the floor crying
Date published: 2021-05-09
Rated 3 out of 5 by from TurboTax Deluxe I have used TT for the last 5 years and usually am satisfied with it. This year it would only let me select TTDeluxe and charged me +$$ at the end. When googling how to avoid this, I learned that I would need to start completely over without any of my details saved. Very frustrating customer experience and do not feel like TT is customer first.
Date published: 2021-05-09
All TurboTax® Offerings Reviews - Page 1590