TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

Our most popular product, TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax 2020 Once about 20 years ago I had someone else do my taxes and I wasn't happy (I did all the work they just typed it in). This year because I moved and retired I needed assistance. I got the full service. The process worked well and the person assigned to me had 30 years experience. I plan to use the full service again next year. It made it so much easier.
Date published: 2021-05-12
Rated 4 out of 5 by from Excellent features, but room for improvement. I would like to see my previous year entries next to each of the current entries for comparison as well as a reality check. The relationship between the TT topics and the IRS forms they correspond to, is not very clear, i.e. toggling back and forth between topics and forms is confusing. Also, the forms themselves are not easy to fill out (some fields can be written on and some cannot).
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is the Bomb Simple Easy Great. Highly recommended tax service.
Date published: 2021-05-12
Rated 5 out of 5 by from Good It was easy and fast. And most of all, this method is the cheapest one.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is very helpful! TurboTax has helped me accurately preparing and filing my tax returns for many years. Thank your company very much for developing great products to simplify lives to taxpayers!
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo tax is fantastic Been using turbo tax for the few years. Its easy to file and they walk through everything. They also make sure you get every deduction you can. The best part is they keep your information from the previous year. Highly recommend using Turbo Tax even if you have done your own taxes. I have never been audited for mistakes made on my taxes.
Date published: 2021-05-12
Rated 3 out of 5 by from Disappointed in 2020 Software Glitches Problems paying for both Audit Defense and E filing of my state return. Both times the screen would not advance to allow me to enter my payment information. As I result I had to call Audit Defense and then Turbo Tax to get my payment processed manually. I have been a user of your product for 20 years and am dissppointed in these product glithches. The Audit Defense Associate said everyone is having this issue and the TurboTax Associate said quite a few were having this issue. Not the product quality I expected from Turbotax, I should get a refund of my purchase price or a voucher for a free copy of the premier software for 2021. I am an early retired CPA still holding a permit to practice.
Date published: 2021-05-12
Rated 5 out of 5 by from Tech support was marvelous Could not e-file because the notice said I was missing an update.. The lady that helped me for three days and I was finally able to e-file. She was so very very helpful and was more determined to find out the problem than I was.
Date published: 2021-05-12
Rated 5 out of 5 by from Very Good experience with Turbo Tax I have Very good experience with this Company. I used Chat service to get some instructions during the preparation of my tax return. Thank you for this.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbotax does a superb job. Great format & all personal are very professional.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1563
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Rated 5 out of 5 by from Turbo Tax 2020 Once about 20 years ago I had someone else do my taxes and I wasn't happy (I did all the work they just typed it in). This year because I moved and retired I needed assistance. I got the full service. The process worked well and the person assigned to me had 30 years experience. I plan to use the full service again next year. It made it so much easier.
Date published: 2021-05-12
Rated 4 out of 5 by from Excellent features, but room for improvement. I would like to see my previous year entries next to each of the current entries for comparison as well as a reality check. The relationship between the TT topics and the IRS forms they correspond to, is not very clear, i.e. toggling back and forth between topics and forms is confusing. Also, the forms themselves are not easy to fill out (some fields can be written on and some cannot).
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo Tax is the Bomb Simple Easy Great. Highly recommended tax service.
Date published: 2021-05-12
Rated 5 out of 5 by from Good It was easy and fast. And most of all, this method is the cheapest one.
Date published: 2021-05-12
Rated 5 out of 5 by from TurboTax is very helpful! TurboTax has helped me accurately preparing and filing my tax returns for many years. Thank your company very much for developing great products to simplify lives to taxpayers!
Date published: 2021-05-12
Rated 5 out of 5 by from Turbo tax is fantastic Been using turbo tax for the few years. Its easy to file and they walk through everything. They also make sure you get every deduction you can. The best part is they keep your information from the previous year. Highly recommend using Turbo Tax even if you have done your own taxes. I have never been audited for mistakes made on my taxes.
Date published: 2021-05-12
Rated 3 out of 5 by from Disappointed in 2020 Software Glitches Problems paying for both Audit Defense and E filing of my state return. Both times the screen would not advance to allow me to enter my payment information. As I result I had to call Audit Defense and then Turbo Tax to get my payment processed manually. I have been a user of your product for 20 years and am dissppointed in these product glithches. The Audit Defense Associate said everyone is having this issue and the TurboTax Associate said quite a few were having this issue. Not the product quality I expected from Turbotax, I should get a refund of my purchase price or a voucher for a free copy of the premier software for 2021. I am an early retired CPA still holding a permit to practice.
Date published: 2021-05-12
Rated 5 out of 5 by from Tech support was marvelous Could not e-file because the notice said I was missing an update.. The lady that helped me for three days and I was finally able to e-file. She was so very very helpful and was more determined to find out the problem than I was.
Date published: 2021-05-12
Rated 5 out of 5 by from Very Good experience with Turbo Tax I have Very good experience with this Company. I used Chat service to get some instructions during the preparation of my tax return. Thank you for this.
Date published: 2021-05-12
Rated 5 out of 5 by from Turbotax does a superb job. Great format & all personal are very professional.
Date published: 2021-05-12
All TurboTax® Offerings Reviews - Page 1563