TURBOTAX CUSTOMER REVIEWS

TurboTax Deluxe Reviews

TurboTax Deluxe searches over 350 tax deductions and credits to find every tax break you qualify for, so you get your maximum refund, guaranteed.

(4.5/5 | 63465 reviews)
Star ratings are from 2022
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Rated 5 out of 5 by from This WAS EASY!!! I found turbotax to be way more helpful than other services. this was a quick and easy experience- I'll be back next year!
Date published: 2022-04-17
Rated 2 out of 5 by from Oh....my........ It was long and grueling and then there were the added requests to add on additional reports/services.... I plan to find someone local to prepare my taxes next year!
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is good 1) I can't open the link in your email. I had to find a saved URL in Safari. 2) In couple of points, when I had to click a selection button, I just did not see any button displayed on screen. Last year similar problem happened to me, but when I changed computer to an older iMax, it was OK (showing button). I am using MacBook 2014 model.
Date published: 2022-04-17
Rated 5 out of 5 by from This is an excellent product Made it easier than I thought it would be. Thank you
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo Tax Sucks!!! This was suppose to be free until you get in there, then you choose a column for free which does'nt cover them filing for free, or be able to to talk with someone & when you do ask a question, the answer is of no help,. Then when you answer one of their questions regarding your information, it keeps asking you to enter the information again & this also happens when you're trying to complete & submit the return to e-file your returns. I had to enter my drivers license & other information on my license 3 times. It continuously asked the same questions over & over, This has been the most frustrating experience!!! I also wasn't given the option to file the 1040-SR like I filed last yr, it would not accept it when I pressed it & was forced to file single instead which I feel hurt me in the end as I wasn't able to enter rent etc as expenses. I don't think I will use this forum again & I've been using them for many years.
Date published: 2022-04-17
Rated 4 out of 5 by from PRICE CHECK! I WAS CHARGED $15 MORE FOR TURBOTAX OTHER THAN LIFE MART AND ROBINHOOD ACCOUNTS SAID THAT I WOULD BE CHARGED - $74!
Date published: 2022-04-17
Rated 1 out of 5 by from I will never use TurboTax again I have used TurboTax for the last 5 years. I will never use this service again. This past year I converted my primary residence into a rental. Due to this new experience for me I upgraded to live support where they pushed me to the option where a turbo tax exert does the taxes for me. I was bounced between 3 different "tax experts" before being told I was being downgraded back to live support and was on my own to file before the deadline. Thanks for nothing.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax makes it easy I tried another website but it was too difficult Turbo Tax was easy to understand and if I did not understand it then they explained it. The price choices fit into my budget.
Date published: 2022-04-17
Rated 4 out of 5 by from Great experience It went very good and always does. One thing that happened. It added a "film form" as if my business is making films. There was no way for me to know it added it till the federal review process started. I eventually realized it kept asking me for answers about work that i didn't do and went to forms and deleted it and all was fine. It wasted about 45min of time before i realized what that was. However it all worked out. THanks. I think it happened during import from my turbotax 2020.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax made it easier than I expected. It was good. It took less effort. This is a great service.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1552
TurboTaxTurboTax Customer Ratings & Reviews
Narrow your results
Select all that apply to find reviewers similar to you.
Own a business
Student
Select a row below to filter reviews:
Rated 5 out of 5 by from This WAS EASY!!! I found turbotax to be way more helpful than other services. this was a quick and easy experience- I'll be back next year!
Date published: 2022-04-17
Rated 2 out of 5 by from Oh....my........ It was long and grueling and then there were the added requests to add on additional reports/services.... I plan to find someone local to prepare my taxes next year!
Date published: 2022-04-17
Rated 4 out of 5 by from TurboTax is good 1) I can't open the link in your email. I had to find a saved URL in Safari. 2) In couple of points, when I had to click a selection button, I just did not see any button displayed on screen. Last year similar problem happened to me, but when I changed computer to an older iMax, it was OK (showing button). I am using MacBook 2014 model.
Date published: 2022-04-17
Rated 5 out of 5 by from This is an excellent product Made it easier than I thought it would be. Thank you
Date published: 2022-04-17
Rated 1 out of 5 by from Turbo Tax Sucks!!! This was suppose to be free until you get in there, then you choose a column for free which does'nt cover them filing for free, or be able to to talk with someone & when you do ask a question, the answer is of no help,. Then when you answer one of their questions regarding your information, it keeps asking you to enter the information again & this also happens when you're trying to complete & submit the return to e-file your returns. I had to enter my drivers license & other information on my license 3 times. It continuously asked the same questions over & over, This has been the most frustrating experience!!! I also wasn't given the option to file the 1040-SR like I filed last yr, it would not accept it when I pressed it & was forced to file single instead which I feel hurt me in the end as I wasn't able to enter rent etc as expenses. I don't think I will use this forum again & I've been using them for many years.
Date published: 2022-04-17
Rated 4 out of 5 by from PRICE CHECK! I WAS CHARGED $15 MORE FOR TURBOTAX OTHER THAN LIFE MART AND ROBINHOOD ACCOUNTS SAID THAT I WOULD BE CHARGED - $74!
Date published: 2022-04-17
Rated 1 out of 5 by from I will never use TurboTax again I have used TurboTax for the last 5 years. I will never use this service again. This past year I converted my primary residence into a rental. Due to this new experience for me I upgraded to live support where they pushed me to the option where a turbo tax exert does the taxes for me. I was bounced between 3 different "tax experts" before being told I was being downgraded back to live support and was on my own to file before the deadline. Thanks for nothing.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax makes it easy I tried another website but it was too difficult Turbo Tax was easy to understand and if I did not understand it then they explained it. The price choices fit into my budget.
Date published: 2022-04-17
Rated 4 out of 5 by from Great experience It went very good and always does. One thing that happened. It added a "film form" as if my business is making films. There was no way for me to know it added it till the federal review process started. I eventually realized it kept asking me for answers about work that i didn't do and went to forms and deleted it and all was fine. It wasted about 45min of time before i realized what that was. However it all worked out. THanks. I think it happened during import from my turbotax 2020.
Date published: 2022-04-17
Rated 5 out of 5 by from Turbo Tax made it easier than I expected. It was good. It took less effort. This is a great service.
Date published: 2022-04-17
All TurboTax® Offerings Reviews - Page 1552